Job summary
Elm House Surgery & Cator Medical Centre are a large, friendly dual General Practice enterprise operating from
purpose built premises in Beckenham.
We are looking to recruit an Administrator to complement our existing team.
We offer competitive rates of pay and NHS Pension.
We are looking for 34 hours per week across 4 week days with Tuesdays off.
Main duties of the job
This role would suit someone who
is looking for an opportunity to develop their existing Administration skills working strictly in
accordance with practice protocols, with the highest levels of accuracy, attention to detail, speed and efficiency.
We are looking for someone who has excellent verbal and written communication skills, and who is proficient in the use of Microsoft Office Suite. Experience in EMIS Web is desirable but not essential.
About us
Both Elm House Surgery and Cator
Medical Centre strive to provide a high quality, personalised and accessible
service to patients.
We are a forward thinking and
progressive organisation, constantly working to improve standards, the patient
journey and clinical outcomes.
Our core values stipulate that
we:-
Ensure that the delivery of patient centred care
is our top priority
Foster an environment of openness, support and
care
Treat our staff and patients with openness,
dignity and respect
Act professionally with integrity
Provide a supportive and fulfilling environment
where learning, education and development is at the heart of what we do
Our combined clinical workforce
consists of five GP Partners/ Directors and nine Salaried GPs, some of whom work
part-time. We also employ Nurse Practitioners, Practice Pharmacists, Podiatrist, Physiotherapist, a Mental Health Practitioner, several practice nurses and HCAs.
Both practices are accredited
training practices, with GP Registrars, medical students and student nurses.
Job description
Job responsibilities
Duties:-
Sorting, scanning, distribution
and processing of incoming mail.
Prompt filing and distribution of
electronic mail via Docman and Documents Management in Emis Web.
Re-distribution of mail as required.
Processing incoming electronic
test results via the pathology links, and ensuring the correct allocation of
results to clinicians. Redistributing test results as required.
Ensuring that all reports,
correspondence and results are filed promptly and correctly.
Ensuring that Docman workflow items
(for both clinicians and non-clinicians) are redistributed to ensure timely
completion.
Dealing with all telephone
enquiries into the Admin Department.
Checking and processing
administrative tasks (PNs) in a timely manner.
Checking and processing all e-mail
correspondence in a timely manner.
Processing repeat prescriptions
(including manual and EPS scripts) on a daily basis in order to meet the 48
hour turn around for patients.
Processing online patient access
requests and responding to patient enquiries in relation to online access.
Administration of patient
amendments and deductions via the GP Links. Returning medical records to the
PCSE.
Accurate receipt and processing of
incoming medical records / paperwork. Liaising with PCSE as required.
Liaising with Notespace / BoxIt to
ensure the accurate transfer of medical records to and from offsite storage.
Dealing with all requests for
medical records from patients, solicitors and third parties. Dealing with
subject access requests.
Entering information / data into
the patient medical record clearly and accurately.
Computer back-up duties
Assisting with the DNA procedure and
sending patient warning letters as appropriate.
Entering BP data via the
self-check machines.
Processing new patient
registrations if required.
Job description
Job responsibilities
Duties:-
Sorting, scanning, distribution
and processing of incoming mail.
Prompt filing and distribution of
electronic mail via Docman and Documents Management in Emis Web.
Re-distribution of mail as required.
Processing incoming electronic
test results via the pathology links, and ensuring the correct allocation of
results to clinicians. Redistributing test results as required.
Ensuring that all reports,
correspondence and results are filed promptly and correctly.
Ensuring that Docman workflow items
(for both clinicians and non-clinicians) are redistributed to ensure timely
completion.
Dealing with all telephone
enquiries into the Admin Department.
Checking and processing
administrative tasks (PNs) in a timely manner.
Checking and processing all e-mail
correspondence in a timely manner.
Processing repeat prescriptions
(including manual and EPS scripts) on a daily basis in order to meet the 48
hour turn around for patients.
Processing online patient access
requests and responding to patient enquiries in relation to online access.
Administration of patient
amendments and deductions via the GP Links. Returning medical records to the
PCSE.
Accurate receipt and processing of
incoming medical records / paperwork. Liaising with PCSE as required.
Liaising with Notespace / BoxIt to
ensure the accurate transfer of medical records to and from offsite storage.
Dealing with all requests for
medical records from patients, solicitors and third parties. Dealing with
subject access requests.
Entering information / data into
the patient medical record clearly and accurately.
Computer back-up duties
Assisting with the DNA procedure and
sending patient warning letters as appropriate.
Entering BP data via the
self-check machines.
Processing new patient
registrations if required.
Person Specification
Qualifications
Essential
- High standard of literacy (GCSE Grade C or equivalent)
- Moderate standard of numeracy
- Competent user of Microsoft office suite
Competencies and Attributes
Essential
- Accuracy & attention to detail
- Time management skills
- Organisational & prioritisation skills
- Decision making & judgement
- Problem solving skills
- Good use of initiative
- Reliability & flexibility
- Ability to keep calm under pressure
- Non-judgemental
- Discreet and trustworthy
- Enthusiastic & self-motivated
- Conscientious
- Pleasant & articulate
Experience
Essential
- Excellent interpersonal skills
- Excellent verbal and written communication skills
Desirable
- Previous experience of working within primary care
- Experience of working with EMIS Web
Person Specification
Qualifications
Essential
- High standard of literacy (GCSE Grade C or equivalent)
- Moderate standard of numeracy
- Competent user of Microsoft office suite
Competencies and Attributes
Essential
- Accuracy & attention to detail
- Time management skills
- Organisational & prioritisation skills
- Decision making & judgement
- Problem solving skills
- Good use of initiative
- Reliability & flexibility
- Ability to keep calm under pressure
- Non-judgemental
- Discreet and trustworthy
- Enthusiastic & self-motivated
- Conscientious
- Pleasant & articulate
Experience
Essential
- Excellent interpersonal skills
- Excellent verbal and written communication skills
Desirable
- Previous experience of working within primary care
- Experience of working with EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
