Job summary
The Rame Group Practice is a practice that is thriving in
what for others have been difficult times.
We think outside the box. We have been running academic and commercial
research for many years and have a strong international reputation for our
work. We are a supportive, cohesive
team who really do get on.
An exciting opportunity has arisen for an experienced HCA to
join the Research team at The Rame Group. We are looking for an enthusiastic
and motivated individual who is keen to work in research/trials. You will have
the opportunity to be involved in all different types of NIHR Portfolio and
commercial studies across a range of clinical specialties and be part of a team
delivering ground-breaking clinical trails that changes lives.
The practice is situated in the Naval town of Torpoint, East
Cornwall, just over the River Tamar from Plymouth with links via road or ferry
in a beautiful purpose-built Health Centre.
We are a well-established practice of 12,000 patients cared
for across 2 sites at Torpoint and on the stunning Rame peninsula, with a
supportive stable multidisciplinary team and rated GOOD across all domains by
CQC at the last inspection.
Main duties of the job
Job Summary:
- Support the day-to-day running of practice
clinical trials under the supervision of qualified clinical staff.
- Assist in
maintaining professional standards for trial administration and help facilitate
patient access to innovative treatments through effective trial support
services.
About us
The Rame Group Practice is an innovative, forward thinking, friendly,
welcoming and supportive practice, based in a modern, purpose-built health
centre in Torpoint with a branch surgery on the Rame
Peninsula.
Our organisation is led by a team of 7 dedicated GP Partners,
a Business Partner and supported by a multidisciplinary
team that includes Salaried GPs, Advanced Nurse and Emergency Care
Practitioners, Practice Nurses, Healthcare Assistants, and a General Practice
Assistant. We are also supported by a pharmacy team comprising
Clinical Pharmacists and Pharmacy Technicians and Physio
team all serving our patient cohort.
The clinical team is underpinned by a highly
skilled and efficient administrative team that ensures the seamless operation
of the practice. Together, our multidisciplinary team is committed to providing
outstanding care and continually improving health outcomes for the communities
we serve.
The The award winning trials team is lead by 3 GP Partners, Lead Research Nurse, 2 Research Nurses and a Research Administrator.
We have a thriving and growing dermatology service and we are also a training practice and have GP registrars working with us, as well as a
number of medical students on a rotational basis.
Our practice culture values team members wellbeing and we
seek to promote work life balance in these challenging times for general
practice.
Job description
Job responsibilities
Clinical Support
- Assist in maintaining accurate, complete and timely data and records in accordance with study protocols under supervision.
- Support the management of study caseloads using organisational skills and meeting deadlines.
- Demonstrate flexibility in approach, considering clinical and patient needs for trials.
- Assist in planning and organising daily trial tasks including setting up patient folders and blood kits for the week.
- Support the organisation and smooth running of clinics, booking and changing patient appointments as required.
- Support the conduct of clinical trials across multiple patient groups, ensuring adherence to trial protocols and best clinical practice under supervision.
- Provide first point of contact support for trial patients during practice hours and ensure patients know how to obtain advice outside work hours.
- Communicate effectively with patients and carers, pharmaceutical company personnel and practice colleagues under guidance.
- Assist in ensuring adherence to protocol, accurate data collection and ethical practice.
- Provide basic support and information for study patients and their carers under supervision.
- Assist in ensuring smooth transitions for patients between study and continuing care.
- Provide basic clinical support services according to study protocol requirements, which include phlebotomy, basic observations.
- Provide administrative support for clinical procedures including processing, storage & packaging of blood & urine samples.
- Assist in collection of information relating to patients' medical conditions under supervision.
- Support regular risk assessments to ensure a safe environment is maintained.
- Assist with clinical trials in different disease areas as necessary, including cover for colleagues.
Administrative Support
- Assist in the implementation of new clinical trial studies under supervision.
- Help assess and evaluate the progress of ongoing clinical trials, maintaining accurate records of project status.
- Support the safeguarding of patient interests by assisting with liaison activities with pharmaceutical companies.
- Liaise with couriers to book collection of processed samples.
- Support study co-ordinator with all administrative tasks including scanning of patient documents to EMIS.
- Assist with liaison activities with pharmaceutical sponsors regarding feasibility and implementation aspects of proposed clinical trials.
- Help ensure that all ICH GCP required documentation is kept in a clearly trackable system and stored appropriately.
Professional Responsibilities
- Assist in providing ongoing information to patients regarding their participation in clinical trials to support informed consent processes.
- Support clinicians in the assessment of patients for trial eligibility and monitoring throughout participation.
- Help maintain positive relationships and communication channels with other key personnel and commercial sponsors.
- Work within appropriate scope of practice for healthcare assistants and under supervision of qualified clinical staff.
- Comply with practice policies and protocols, including but not limited to Infection Control, Safeguarding Children, Young People and Vulnerable Adults.
- Any other tasks allocated by managers within appropriate scope of practice.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment.
Quality:
The post-holder will strive to maintain quality within the Practice.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, patients and carers.
- Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Job description
Job responsibilities
Clinical Support
- Assist in maintaining accurate, complete and timely data and records in accordance with study protocols under supervision.
- Support the management of study caseloads using organisational skills and meeting deadlines.
- Demonstrate flexibility in approach, considering clinical and patient needs for trials.
- Assist in planning and organising daily trial tasks including setting up patient folders and blood kits for the week.
- Support the organisation and smooth running of clinics, booking and changing patient appointments as required.
- Support the conduct of clinical trials across multiple patient groups, ensuring adherence to trial protocols and best clinical practice under supervision.
- Provide first point of contact support for trial patients during practice hours and ensure patients know how to obtain advice outside work hours.
- Communicate effectively with patients and carers, pharmaceutical company personnel and practice colleagues under guidance.
- Assist in ensuring adherence to protocol, accurate data collection and ethical practice.
- Provide basic support and information for study patients and their carers under supervision.
- Assist in ensuring smooth transitions for patients between study and continuing care.
- Provide basic clinical support services according to study protocol requirements, which include phlebotomy, basic observations.
- Provide administrative support for clinical procedures including processing, storage & packaging of blood & urine samples.
- Assist in collection of information relating to patients' medical conditions under supervision.
- Support regular risk assessments to ensure a safe environment is maintained.
- Assist with clinical trials in different disease areas as necessary, including cover for colleagues.
Administrative Support
- Assist in the implementation of new clinical trial studies under supervision.
- Help assess and evaluate the progress of ongoing clinical trials, maintaining accurate records of project status.
- Support the safeguarding of patient interests by assisting with liaison activities with pharmaceutical companies.
- Liaise with couriers to book collection of processed samples.
- Support study co-ordinator with all administrative tasks including scanning of patient documents to EMIS.
- Assist with liaison activities with pharmaceutical sponsors regarding feasibility and implementation aspects of proposed clinical trials.
- Help ensure that all ICH GCP required documentation is kept in a clearly trackable system and stored appropriately.
Professional Responsibilities
- Assist in providing ongoing information to patients regarding their participation in clinical trials to support informed consent processes.
- Support clinicians in the assessment of patients for trial eligibility and monitoring throughout participation.
- Help maintain positive relationships and communication channels with other key personnel and commercial sponsors.
- Work within appropriate scope of practice for healthcare assistants and under supervision of qualified clinical staff.
- Comply with practice policies and protocols, including but not limited to Infection Control, Safeguarding Children, Young People and Vulnerable Adults.
- Any other tasks allocated by managers within appropriate scope of practice.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment.
Quality:
The post-holder will strive to maintain quality within the Practice.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, patients and carers.
- Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Person Specification
Experience
Essential
- Relevant health care experience
- Experience of caring for others
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
- Experience of phlebotomy
- Understanding of patient safety and precautions
Desirable
- Excellent knowledge of aseptic and sterile techniques
- Experience of using clinical patient records software
- Experience of using clinical system software
Flexibility
Essential
- Flexibility of working hours
Desirable
- Experience of Primary Care
- Car driver/clean licence
Qualities and Attributes
Essential
- Able to demonstrate enthusiasm to developing clinical skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own initiative, resourcefulness and common sense in line with role
- Ability to work without direct supervision in line with role parameters
- Ability to identify risks and alert individuals as necessary
- Ability to work as part of an integrated multi-skilled team
- Good listening, communication and observations skills
- Be pleasant, articulate and have a caring, warm and friendly nature.
- Be organised and able to work under pressure
- Be comfortable with close personal contact and have a matter-of-fact approach to carrying out personal tasks
- Able to work in a changing and demanding environment
Qualifications
Essential
- GCSE English and mathematics at grade A-C or equivalent.
- A demonstrable commitment to professional development
- Relevant Health Care Assistant qualification
Knowledge and Skills
Essential
- Competent in basic health care duties required for the post
- The ability to receive and communicate information accurately and take instruction from professional colleagues.
- Professional telephone manner
- Confident in use of computer and keyboard.
- Ability to produce and maintain accurate, complete and timely data and records
Person Specification
Experience
Essential
- Relevant health care experience
- Experience of caring for others
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
- Experience of phlebotomy
- Understanding of patient safety and precautions
Desirable
- Excellent knowledge of aseptic and sterile techniques
- Experience of using clinical patient records software
- Experience of using clinical system software
Flexibility
Essential
- Flexibility of working hours
Desirable
- Experience of Primary Care
- Car driver/clean licence
Qualities and Attributes
Essential
- Able to demonstrate enthusiasm to developing clinical skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own initiative, resourcefulness and common sense in line with role
- Ability to work without direct supervision in line with role parameters
- Ability to identify risks and alert individuals as necessary
- Ability to work as part of an integrated multi-skilled team
- Good listening, communication and observations skills
- Be pleasant, articulate and have a caring, warm and friendly nature.
- Be organised and able to work under pressure
- Be comfortable with close personal contact and have a matter-of-fact approach to carrying out personal tasks
- Able to work in a changing and demanding environment
Qualifications
Essential
- GCSE English and mathematics at grade A-C or equivalent.
- A demonstrable commitment to professional development
- Relevant Health Care Assistant qualification
Knowledge and Skills
Essential
- Competent in basic health care duties required for the post
- The ability to receive and communicate information accurately and take instruction from professional colleagues.
- Professional telephone manner
- Confident in use of computer and keyboard.
- Ability to produce and maintain accurate, complete and timely data and records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
