GP Surgery Receptionist

Job description

Job responsibilities

Care Navigation

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

• Care navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients medical needs.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Administration

• Be familiar with all practice protocols and polices

• Deal with enquiries from patients, arrange appointments and explain practice procedures.
• Direct patients to consulting rooms when necessary and assist patient who require help
• Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
• Enter data into patients electronic NHS Care Record
• To generate EMIS patient online access
• To book emergency ambulance when asked to do so by a clinician
• To be familiar with both practice appointment books and extended hours services
• To be familiar with the practice intranet ( Teamnet)
• To read and respond when necessary to NHS email
• To ensure that the waiting areas are kept presentable for patients during surgery hours
• To activate booking in kiosks
• Deal with prescription queries
• Manage new patient registrations
• Additional administration duties on behalf of the practitioners or Practice Manager

3. Premises

• To open and lock the premises and know the correct procedures for securing the premises
• Know how to contact the alarm companies
• Ensure reception waiting area is kept tidy and safe for patients
• Ensure only up to date posters and leaflets are displayed

Training

• Undertake training as directed
• Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PLT)
• To maintain Bluestream training modules

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rectory Meadow Surgery

Address

School Lane

Amersham

Buckinghamshire

HP7 0HG

Employer's website

https://www.rectorymeadowsurgery.co.uk (Opens in a new tab)