Job responsibilities
All staff at the network practices have a
duty to adhere to the following:
Equality, Diversity & Inclusion (ED&I)
A good attitude
and positive action towards ED&I creates and environment where all
individuals are able to achieve their full potential. Creating such an
environment is important for three reasons: it improves operational
effectiveness, it is morally the right thing to do, and it is required by
law.
Patients and their
families have the right to be treated fairly and be routinely involved in
decisions about their treatment and care. They can expect to be treated with
dignity and respect and will not be discriminated against on any grounds
including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Patients have a responsibility to treat other patients and our staff
with dignity and respect.
Staff have the
right to be treated fairly in recruitment and career progression. Staff can
expect to work in an environment where diversity is valued and equality of
opportunity is promoted. Staff will not be discriminated against on any
grounds including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Staff have a responsibility to ensure that our patients and
colleagues are treated with dignity and respect at all times.
Safety, Health, Environment and Fire (SHEF)
This practice(s) are
committed to supporting and promoting opportunities to for staff to maintain
their health, well-being and safety. All employees have a duty to take
reasonable care of health and safety at work for themsleves, their team and
others, and to cooperate with employers to ensure compliance with health and
safety requirements. All personnel are to comply with the Health and Safety
at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995,
Fire Precautions (workplace) Regulations 1999 and other statutory
legislation.
Confidentiality
This practice(s) are committed to maintaining an
outstanding confidential service. Patients entrust and permit us to collect
and retain sensitive information relating to their health and other matters,
pertaining to their care. They do so in confidence and have a right to expect
all staff will respect their privacy and maintain confidentiality at all
times. It is essential that if, the
legal requirements are to be met and the trust of our patients is to be
retained that all staff protect patient information and provide a confidential
service.
Quality
& Continuous Improvement (CI)
To preserve and improve the quality of our
output, all staff are required to think not only of what they do, but how
they achieve it. By continually re-examining our processes, we will be able
to develop and improve the overall effectiveness of the way we work. The
responsibility for this rests with everyone working within the practice(s) to
look for opportunities to improve quality and share good practice.
This practice(s) continually strives to improve
work processes which deliver health care with improved results across all
areas of our service provision. We promote a culture of continuous
improvement, where everyone counts and staff are permitted to make
suggestions and contributions to improve our service delivery and enhance
patient care.
Induction
Training
On arrival at the employing practice all personnel are to
complete a practice induction programme; this is managed by the Lead Nurse.
Learning
and Development
The effective use of training and development is
fundamental in ensuring that all staff are equipped with the appropriate skills,
knowledge, attitude and competences to perform their role. All staff will be
required to partake and complete mandatory training as directed by their team
leader, as well as participating in any practice training programme. Staff will also be permitted (subject to
approval) to undertake external training courses which will enhance their
knowledge and skills, progress their career and ultimately, enable them to
improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance
of collaborative working. Teamwork is essential in multidisciplinary
environments. Effective communication is essential and all staff must ensure
they communicate in a manner which enables the sharing of information in an
appropriate manner.
Service Delivery
Staff at the Network Practices must adhere
to the information contained with practice policies and regional directives,
ensuring protocols are adhered to at all times. Staff will be given detailed
information during the induction process regarding policy and procedure.
Security
The security of the Network Practices is the
responsibility of all employees. Staff must ensure they remain vigilant at
all times and report any suspicious activity immediately to their team leader. Under no circumstances are staff to share
keys and door lock codes to anyone externally and are to ensure that
restricted areas remain effectively secured.
Professional Conduct
At the Network Practices staff are required
to dress appropriately for their role.
Members of the nursing team will be provided with a uniform whilst all
other staff must dress in accordance with their role.
Leave
All employees are required to take leave to
support their wellbeing and work/life balance.
Team Leaders and Managers are to ensure all
of their staff are afforded the opportunity to take their leave each year,
and should encourage staff to take all
of their leave entitlement within the holiday year ie. Jan - Dec.
Primary Responsibilities
The following are the core responsibilities
of the phlebotomist. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and
staffing levels:
a.
Obtaining patient consent for the
collection of a blood sample
b.
Perfoming venepunture in accordance
with practice protocols
c.
Maintaining accurate patient records
on TPP Systemone
d.
The correct labelling, packaging and
storing of samples
e.
Effective use of the specimen log,
resolving any discrepancies
f.
Ensuring samples are sent to the
laboratory in a timely manner
g.
Maintaining an effective liaison
with the laboratory staff at Addenbrookes
h.
Working collaboratively with the
nursing team, seeking guidance when necessary for patient related matters.
i.
Restocking of rooms at end of
surgery.
j.
Any other duties appropriate which
may be requested.
Secondary Responsibilities
In addition to the primary responsibilities,
the nursing assistant may be requested to:
a.
Participate in practice audit as
directed by the aduit lead
b.
Participate in local initiatives to
enhance service delivery and patient care
c.
Support and participate in shared
learning within the practice
d.
Complete opening and closing
procedures in accordance with the duty rota