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Castlefields Health Centre

Medical Receptionist / Care Navigator

The closing date is 18 July 2025

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Job summary

A vacancy has arisen at Castlefields Health Centre for the role of a Medical Receptionist / Care Navigator.

The post is for 37 hours per week and to suit the needs of the business, the hours will be worked between the hours of 08.00am 18.30pm Monday to Friday.

Main duties of the job

Experience of dealing with the public is essential. The successful candidate will possess a calm, kind and caring manner, have the ability to work under pressure, be organised, have a willingness to learn and the ability to use computer systems. Experience of Emis Web would be a great asset but is not essential.

About us

Overview of your organisation

Castlefields Health Centre based in Runcorn, Cheshire, is a friendly, supportive, high achieving, dynamic & innovative 8 Partner PMS practice, dedicated to serving a deprived population.

Forming part of Runcorn PCN, we provide a highly committed & caring service to our 15,000 patients & are looking to add to our already wonderful team by recruiting an enthusiastic & forward thinking Care Navigator.

Castlefields Health Centre's highly motivated clinical teams consist of:

8 GP Partners, 6 Salaried GPs, 3 ANPs (one specialising in the care of over 75s, another in mental health), 3 Practice Nurses, HCAs/Assistant Practitioner, Practice Employed Counsellor, Clinical Pharmacist, SCIP Worker, Community Matron & we embrace Social prescribing with the wonderful Wellbeing Enterprises.

We are proud to consistently excel with QOF & participate in many enhanced services.

We are a training Practice with three of our GP Partners being GP trainers.

If you would like to know anymore about us or if you would like to come & have a look round and meet some of our great teams please contact me.

Adam Holt - adam.holt2@nhs.net

Deputy Practice Manager

Tel: 01928 842 769 (Days of work: Mon, Tue, Thur, Fri)

Details

Date posted

14 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2208-25-0005

Job locations

The Village Square

Castlefields

Runcorn

Cheshire

WA7 2ST


Job description

Job responsibilities

  • To carry out a range of reception and administrative tasks on a day to day basis
  • Assist Patients with accessing medical care via Accurx Total Triage.
  • Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Responsibilities
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. * Acknowledge a patients arrival at the reception.
  • Ensuring that the appointment system is run efficiently.
  • Monitor the flow of patients to and from consulting rooms.
  • Use clinical system EMIS Web for all patient related activities.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times.
  • Sorting the mail, scan letters, file records.
  • email - deal with incoming emails.

Job description

Job responsibilities

  • To carry out a range of reception and administrative tasks on a day to day basis
  • Assist Patients with accessing medical care via Accurx Total Triage.
  • Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Responsibilities
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. * Acknowledge a patients arrival at the reception.
  • Ensuring that the appointment system is run efficiently.
  • Monitor the flow of patients to and from consulting rooms.
  • Use clinical system EMIS Web for all patient related activities.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times.
  • Sorting the mail, scan letters, file records.
  • email - deal with incoming emails.

Person Specification

N/A

Essential

  • .

Desirable

  • .
Person Specification

N/A

Essential

  • .

Desirable

  • .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Castlefields Health Centre

Address

The Village Square

Castlefields

Runcorn

Cheshire

WA7 2ST


Employer's website

https://www.castlefieldshealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Castlefields Health Centre

Address

The Village Square

Castlefields

Runcorn

Cheshire

WA7 2ST


Employer's website

https://www.castlefieldshealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Adam Holt

adam.holt2@nhs.net

01928566671

Details

Date posted

14 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2208-25-0005

Job locations

The Village Square

Castlefields

Runcorn

Cheshire

WA7 2ST


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