Job summary
We are looking for
an addition to our friendly but effective team. Responsible for all front of
house services and patient signposting including all aspects of reception and
non-clinical medical administration. The role will also include associated
administration duties as required.
To provide a point
of contact for patients and act as a focal point of communication between
patients, doctors and other clinical staff.
To carry out
receptionist and administrative duties to maintain the effective and efficient
and running of the practice.
Main duties of the job
Operate the telephone system to deal with patient telephone enquiries
ensuring the telephone is answered promptly, messages are taken correctly, and confidentiality is maintained at all
times.
Make appointments and take requests for home visits, ensuring sufficient
information is recorded.
Process repeat prescriptions according to practice policy and ensure
urgent prescriptions are dealt with immediately.
Respond efficiently and courteously to all queries and requests for
assistance or information from patients and other visitors.
Register new patients and temporary residents, explaining practice
arrangements and ensuring that all necessary paperwork is completed correctly.
Accept payment and issue receipts for private services carried out.
Deal with complaints made by patients and refer as appropriate to the
Practice Manager.
Leave reception area clean and tidy for incoming colleagues together
with information regarding any unresolved or urgent problems.
File medical records.
Open and sort incoming mail and distribute accordingly.
Ensure all correspondence is scanned/filed in correct
medical record.
Input patient data onto computer as necessary.
Liaise effectively with other health professionals and colleagues.
Ensure the utmost confidentiality at all times
Practice procedures to be adhered to at all times.
About us
We have a friendly yet professional team who work in a fast paced
environment supporting each other.
Our admin team includes Practice Manager, Assistant Practice Manager, Office Manager, Reception Team, Secretary and Prescription Clerk.
Our Clinical team consists of GP's, Practice Nurses, Community Matrons, Health care assistants, MSK specialist and Mental health
workers.
We are part of
Oldham East PCN, our practice has a patient population of over 9500.
Job description
Job responsibilities
Manning the
reception desk receptive to patient and staff needs. Handling patient enquiries
courteously and efficiently.
Answering the
telephone promptly and in a friendly manner. Accepting, transmitting and
dealing with messages both on telephone and in person. Dealing with general
enquires and explaining Practice procedures.
Running appointment
system to required standards, making new and follow up appointments, arranging
health promotion appointments for all clinics. Ensuring patients are directed
to the relevant healthcare professional.
Extracting and
filing records for reference in the Practice.
Receiving and recording
requests for home visits.
Receiving and
recording messages for all members of the primary healthcare team.
Dealing with all
repeat and acute prescription requests following the correct protocols.
Registering new
patients and temporary residents.
Book interpreters
when required.
Summarising
patients notes
Responsible for
promoting and safeguarding the welfare of the patients you are responsible for
or come into contact with.
Filing
correspondence related to medical records, filing records themselves.
Opening and sorting
mail.
Scanning mail onto
patient computer file.
In-put of patient
data onto computer. Dealing with computer links system.
Recording samples
sent to hospital for testing.
General office
duties including typing, photocopying etc.
Leaving reception
area tidy for incoming colleagues, together with any information regarding
unsolved or urgent problems.
Ensuring that the
surgery premises are kept tidy.
To ensure that
there is adequate supply of stationary and other routine documents available in
the consulting rooms and the reception area.
The opening/locking
of the premises ensuring all windows and doors are secure and lights are turned
off. The alarm procedures followed correctly.
The telephone
system divert is set on/off to the out of hours services.
Adhering to a
strict code of confidentiality at all times. Any breach of this code will
invoke disciplinary procedures.
Any other duties at
the request of the practice manager or doctor.
This job
description is issued as a guideline to help you understand the duties you will
be initially expected to undertake. It may be changed from time to time to meet
new working requirements after discussion between you and the Practice Manager.
Job description
Job responsibilities
Manning the
reception desk receptive to patient and staff needs. Handling patient enquiries
courteously and efficiently.
Answering the
telephone promptly and in a friendly manner. Accepting, transmitting and
dealing with messages both on telephone and in person. Dealing with general
enquires and explaining Practice procedures.
Running appointment
system to required standards, making new and follow up appointments, arranging
health promotion appointments for all clinics. Ensuring patients are directed
to the relevant healthcare professional.
Extracting and
filing records for reference in the Practice.
Receiving and recording
requests for home visits.
Receiving and
recording messages for all members of the primary healthcare team.
Dealing with all
repeat and acute prescription requests following the correct protocols.
Registering new
patients and temporary residents.
Book interpreters
when required.
Summarising
patients notes
Responsible for
promoting and safeguarding the welfare of the patients you are responsible for
or come into contact with.
Filing
correspondence related to medical records, filing records themselves.
Opening and sorting
mail.
Scanning mail onto
patient computer file.
In-put of patient
data onto computer. Dealing with computer links system.
Recording samples
sent to hospital for testing.
General office
duties including typing, photocopying etc.
Leaving reception
area tidy for incoming colleagues, together with any information regarding
unsolved or urgent problems.
Ensuring that the
surgery premises are kept tidy.
To ensure that
there is adequate supply of stationary and other routine documents available in
the consulting rooms and the reception area.
The opening/locking
of the premises ensuring all windows and doors are secure and lights are turned
off. The alarm procedures followed correctly.
The telephone
system divert is set on/off to the out of hours services.
Adhering to a
strict code of confidentiality at all times. Any breach of this code will
invoke disciplinary procedures.
Any other duties at
the request of the practice manager or doctor.
This job
description is issued as a guideline to help you understand the duties you will
be initially expected to undertake. It may be changed from time to time to meet
new working requirements after discussion between you and the Practice Manager.
Person Specification
Qualifications
Essential
- Good standard of education GCSE grades A-C or equivalent
Desirable
- ECDL or other IT qualification
- Customer Service qualification
- Previous experience with EMIS, NHS Email, Docman and word processing.
- Safeguarding
- Infection Control
- Information Governance & GDPR
- Any additional training which would be beneficial to the role
Experience
Essential
- Experience of working in an environment with direct contact with the public
- Understanding of the need for professional confidentiality.
- Dealing with members of the public on the telephone
- IT literate skills to include Microsoft word and excel
- Keyboard skills
- Good organisational ability
- Excellent communication skills both orally and in writing.
- Good clerical skills with attention to detail.
Desirable
- Previous medical receptionist experience
- Working knowledge of GP clinical system EMIS
- Experience of primary care
Person Specification
Qualifications
Essential
- Good standard of education GCSE grades A-C or equivalent
Desirable
- ECDL or other IT qualification
- Customer Service qualification
- Previous experience with EMIS, NHS Email, Docman and word processing.
- Safeguarding
- Infection Control
- Information Governance & GDPR
- Any additional training which would be beneficial to the role
Experience
Essential
- Experience of working in an environment with direct contact with the public
- Understanding of the need for professional confidentiality.
- Dealing with members of the public on the telephone
- IT literate skills to include Microsoft word and excel
- Keyboard skills
- Good organisational ability
- Excellent communication skills both orally and in writing.
- Good clerical skills with attention to detail.
Desirable
- Previous medical receptionist experience
- Working knowledge of GP clinical system EMIS
- Experience of primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
