Job summary
Were looking for a welcoming and proactive Receptionist to be the first point of contact for our patients and visitors. In this role, youll provide excellent front-of-house service, handle enquiries, schedule appointments, and support the smooth running of the practice. Youll play a key part in ensuring patients feel supported and cared for, while also keeping our records, correspondence, and day-to-day operations organised and efficient.
Main duties of the job
As a Receptionist, youll be the friendly face and first point of contact for patients, ensuring they feel welcomed and supported. Youll balance front-desk reception duties with behind-the-scenes administration, helping to keep the practice running smoothly. The role involves working closely with colleagues, using good communication and organisation skills, and providing reassurance to patients in a busy but rewarding healthcare setting.
About us
Youll be joining a supportive and dedicated team who work together to deliver the best possible care for our patients. Our atmosphere is friendly and welcoming, with a strong emphasis on teamwork, respect, and looking out for one another.
Job description
Job responsibilities
Key Responsibilities:
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Provide an effective and efficient reception service to patients and visitors to the practice.
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Handle general enquiries, explain practice procedures, and schedule new and follow-up appointments.
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Use sound judgement and communication skills to ensure that patients requiring urgent, same-day consultations are seen promptly and without disruption to scheduled appointments.
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Explain practice arrangements and registration requirements to new and temporary patients, ensuring all relevant procedures are completed.
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Receive and make telephone calls; accurately take messages and direct calls appropriately to ensure timely responses.
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Record home visit requests with all relevant details and refer to the Duty Doctor where necessary.
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Process repeat prescription and Med3 requests, ensuring they are prepared for patient collection within 48 hours or as advised.
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Advise patients of relevant charges for private (non-GMS) services.
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Enter and update patient information on the clinical system accurately and promptly.
Patient Records and Correspondence:
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Retrieve and re-file patient records, maintaining strict alphabetical order.
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Ensure all correspondence, reports, and results are filed promptly and correctly, making sure recent documents are available for consultations.
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Maintain patient records in good condition, ensuring all essential information is clearly visible on the record cover.
Premises Responsibilities:
Additional Duties:
Job description
Job responsibilities
Key Responsibilities:
-
Provide an effective and efficient reception service to patients and visitors to the practice.
-
Handle general enquiries, explain practice procedures, and schedule new and follow-up appointments.
-
Use sound judgement and communication skills to ensure that patients requiring urgent, same-day consultations are seen promptly and without disruption to scheduled appointments.
-
Explain practice arrangements and registration requirements to new and temporary patients, ensuring all relevant procedures are completed.
-
Receive and make telephone calls; accurately take messages and direct calls appropriately to ensure timely responses.
-
Record home visit requests with all relevant details and refer to the Duty Doctor where necessary.
-
Process repeat prescription and Med3 requests, ensuring they are prepared for patient collection within 48 hours or as advised.
-
Advise patients of relevant charges for private (non-GMS) services.
-
Enter and update patient information on the clinical system accurately and promptly.
Patient Records and Correspondence:
-
Retrieve and re-file patient records, maintaining strict alphabetical order.
-
Ensure all correspondence, reports, and results are filed promptly and correctly, making sure recent documents are available for consultations.
-
Maintain patient records in good condition, ensuring all essential information is clearly visible on the record cover.
Premises Responsibilities:
Additional Duties:
Person Specification
Experience
Essential
- Experience of working with general public
- Experience of administrative duties
Desirable
- Experience of working in a GP practice
- Experience of working with clinical system(s) ideally Emis
Person Specification
Experience
Essential
- Experience of working with general public
- Experience of administrative duties
Desirable
- Experience of working in a GP practice
- Experience of working with clinical system(s) ideally Emis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).