Job summary
we are looking for an experienced, enthusiastic, friendly and approachable person to join our professional team in Fallowfield.
The ideal candidate has experience with basic reception skills and is a team player. The post offers 16hrs per week, Monday to Friday, shifts are morning and evening cover, Extra hours and flexibility will be expected to cover colleagues holidays and in case of Practice needs.
Main duties of the job
The main duties will be Patient Advisor/Administrator. Using Emis web and Docman 10. Training will be provided
About us
We are a NHS GP Practice in the Fallowfield area with just under 5,000 patients. We are a friendly team
Job description
Job responsibilities
- Making appointments, both on the telephone or at the desk.
- Being courteous, friendly and helpful at all times, assisting patients with queries, registering new patients or temporary patients and ensuring all correct paperwork is completed.
- Booking ambulances where necessary
- Ensuring all requests for home visits, prescriptions and messages are recorded and that unresolved queries are passed to colleagues when shift changes occur
- When patients come to collect prescriptions please take care ensuring patients addresses are checked. Reception staff working on the late shift are responsible for ensuring all prescription boxes and pads are safely locked away
- File notes in strict order and change addresses where necessary, and re-file in correct position this must be adhered to
- Repair or make new folders as necessary
- It is the responsibility of every Receptionist to make sure the reception area is kept tidy and free from clutter, e.g. sharps boxes must be stored in the storerooms
- Fire exits must not be blocked
- Any additional duties, depending on experience going forward.
- Mandatory Bluestream Training
Job description
Job responsibilities
- Making appointments, both on the telephone or at the desk.
- Being courteous, friendly and helpful at all times, assisting patients with queries, registering new patients or temporary patients and ensuring all correct paperwork is completed.
- Booking ambulances where necessary
- Ensuring all requests for home visits, prescriptions and messages are recorded and that unresolved queries are passed to colleagues when shift changes occur
- When patients come to collect prescriptions please take care ensuring patients addresses are checked. Reception staff working on the late shift are responsible for ensuring all prescription boxes and pads are safely locked away
- File notes in strict order and change addresses where necessary, and re-file in correct position this must be adhered to
- Repair or make new folders as necessary
- It is the responsibility of every Receptionist to make sure the reception area is kept tidy and free from clutter, e.g. sharps boxes must be stored in the storerooms
- Fire exits must not be blocked
- Any additional duties, depending on experience going forward.
- Mandatory Bluestream Training
Person Specification
Qualifications
Essential
Desirable
- Experience on Emis Web and Docman 10
Experience
Essential
- Experience of dealing with patients and Working within a team
Desirable
- Working along clinical staff
Knowledge and skills
Essential
- Good interpersonal and communication skills. IT skills
Desirable
Person Specification
Qualifications
Essential
Desirable
- Experience on Emis Web and Docman 10
Experience
Essential
- Experience of dealing with patients and Working within a team
Desirable
- Working along clinical staff
Knowledge and skills
Essential
- Good interpersonal and communication skills. IT skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.