Business Admin Apprentice

Job description

Job responsibilities

Document Management & Administration:

Processing incoming clinical correspondence, ensuring documents are received, coded, and filed correctly.

Managing outgoing referrals to other healthcare providers, ensuring accurate and timely processing.

Liaising with clinicians and administrative staff to ensure patient records are up to date.

Maintaining accurate digital and physical filing systems in line with GDPR and confidentiality policies.

Process incoming correspondence and scan clinical information to patients notes.

To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

Process messages, workflow and tasks.

Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

General Business Administration:

Handling queries from healthcare professionals and patients related to document processing.

Assisting with general practice administration, including data entry and scanning.

Supporting the practice team in maintaining a high standard of patient care and record management.

Benefits:

On-the-job training and support from experienced staff.

As part of your apprenticeship,at least 6 hours per weekwill be dedicated tooff-the-job training. This training may include: - Attending college or online learning sessions related to business administration. - Shadowing experienced staff to develop practical knowledge. - Learning how to useEMIS Weband other NHS systems. - Completing coursework and assessments set by the apprenticeship provider. - Attending workshops/online training on NHS policies, data protection, and patient confidentiality. - Researching best practices for document management and healthcare administration.

Person Specification

Qualifications

Essential

• Eligible for an apprenticeship.
• Good communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Basic IT skills, including familiarity with Microsoft Office.
• Attention to detail and accuracy in administrative tasks.
• Ability to work both independently and as part of a team.
• A professional and friendly attitude.
• Willingness to learn and adapt in a healthcare environment.
• Entry Requirements:
• English GCSE Grades 9-4 or A-C or Functional Skills Level 2
• Maths GCSE Grades 9-4 or A-C or Functional Skills Level 2

Desirable

• No prior experience needed just a keen interest in administration and healthcare.
• Must be eligible to undertake an apprenticeship in the UK.
• Appointment is subject to Enhanced DBS check.

Experience

Essential

• No prior experience needed just a keen interest in administration and healthcare
• Must be eligible to undertake an apprenticeship in the UK
• Appointment is subject to Enhanced DBS check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whiteacres Medical Practice

Address

Maple Road

Malvern

Worcestershire

WR14 1GQ

Employer's website

https://www.whiteacresmc.co.uk/ (Opens in a new tab)