Administrator

Job description

Job responsibilities

Background

We are looking for a dynamic and experienced team member to provide administrative support to our Primary Care Network (PCN 7&8) Teams in the East of Tower Hamlets. You will be employed by the Poplar & Limehouse Health and Wellbeing Network

Overview of your organisation

Poplar & Limehouse Health Network CIC (Primary Care Network PCN) - Who we are

We are a partnership of local general practices, community care teams, and local third-sector providers

Our ambition is to continue to pioneer the development of a dynamic partnership of health and social care services across the Poplar & Limehouse. We will build on the strength of current local NHS general practice, social care and 3rd sector provision to: access and manage resources effectively; initiate new and innovative models of service delivery to address health inequalities across the patch and improve patient and public experience of the services

Weendeavour topromote independence, choice and control by users of our services and provide seamless integrated care to individuals

Our Aim is to keep quality high, services equitable and bureaucracy low in a partnership of mutual trust, respect and vision. We will continue to deliver high quality health care whilst instigating/engaging-in initiatives to tackle the wider determinants of ill-health

We work together in a collaborative model, to maximize the benefits to our patients and community while preserving the integrity of each individual Practice

For this post, we are working with one other like-minded PCN (PCN8), the Healthy Island Partnership

The Role

You will support the professional operation of both PCNs through various clerical, organisational and communication tasks

You will need to be both effective and efficient to be able to undertake and prioritise a variety of administrative duties

You will occupy a position of responsibility and trust, as you have access to sensitive information. You should have excellent organisational skills and the ability to work as part of a team and on your own initiative

Main duties of the jo

Support maximal achievement of Key Performance Areas (KPAs) as identified by both PCNs

Ensure accurate and up to date data entry and reporting

Liaise with team members, practices and individuals over meeting management, agenda setting, scheduling and follow up actions

Providing logistical support for the office

Undertake additional duties where appropriate as requested by Line Manager

Undertake on-going personal development through participation in appraisal and supervision

Be prepared to be flexible, and work at other sites

These elements are standard for all employees of the Poplar & Limehouse Health Network

Poplar & Limehouse Network values

We aim is to keep quality high, services equitable and bureaucracy low in a partnership of mutual trust, respect and vision

You will be part of a team dedicated to the delivery of high-quality health care whilst instigating/engaging-in initiatives to tackle the wider determinants of ill-health

You will be part of a team working together in a collaborative model, to maximise the benefits to our patients and community, while preserving the integrity and working practices of each of our member Practices

Performance management and appraisal

You are expected to participate in individual performance management process and reviews

Personal development and training

We actively encourage development and are committed to offering learning and development opportunities for all full-time and part-time employees. To support this, you must attend all statutory and mandatory training as required

Health and safety at work

You have a responsibility to work within Poplar & Limehouse and Practice health and safety policies and procedures to ensure that a safe working environment for patients, visitors and employees is maintained

Infection control

It is your responsibility to adhere to Poplar & Limehouse Network and Practice infection control polices and guidelines in order to promote cleanliness and reduce infections

Confidentiality and data protection

You are expected to comply with all policies and procedures related to confidentiality and data protection and to work in accordance with relevant data protection legislation

Risk management

You are expected to be familiar with the Poplar & Limehouse Network and Practice risk assessment and risk control processes and procedures and to report accidents or incidents promptly

Conflict of interest

You are required to declare any interest, direct or indirect with contracts involving the Poplar & Limehouse Health Network and should not further your private interests in the course of your work with the Network

Equality and diversity

We value equality and diversity in employment and in the services we provide. We will work hard to ensure that all job applicants, employees and service users are treated fairly and valued equally regardless of sex, marital status, domestic circumstances, age, race, colour, disablement, ethnic or national origin, social background or employment status, sexual orientation, religion, beliefs, HIV status, gender reassignment, political affiliation or trade union membership. You are responsible for understanding and adhering to Poplar & Limehouse and Practice policies and procedures regarding the promotion of equality for staff and service users

Code of conduct

You are expected to follow the Poplar & Limehouse Network code of conduct for employees and managers

Safeguarding adults and children

You must make yourself aware of your responsibilities to maintain the wellbeing and protection of vulnerable children and adults. If you have reason for concern that a patient is at risk you should escalate this to an appropriate person, such as your manager, a safeguarding lead or any other appropriate colleague

Review of this Job Description

This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the Statement of Main Terms of Employment (SMT). The job description will be reviewed on an annual basis

The post holder may, with their agreement, which should not reasonably be withheld, be required to undertake other duties as required, which fall within the grading of this post, to meet the needs of this developing programme of work

Person Specification

Qualifications

Essential

• A minimum of 5 GCSEs including English and Maths - standard education (literate and numerate) or comparable qualifications

Skills and abilities

Essential

• Excellent organisational skills including prioritising work and keen attention to detail
• Confident working with spreadsheets, tracking data, and preparing basic summaries or reports
• Confident with systems including EMIS (or System One), the Microsoft Office 365 suite, particularly Microsoft Teams, Excel, Outlook and Word
• Problem solving abilities
• Ability to work as a team member and independently
• Organised and flexible approach to work
• Able to communicate effectively, both verbally and in writing
• Ability to handle sensitive information with professionalism and discretion
• Knowledge and understanding of confidentiality and data protection issues

Experience

Essential

• Experience (2 years minimum) in an administration role in Primary Care or Secondary Care setting
• Experience delivering data or reports accurately and in a time sensitive manner
• Experience in accurate and efficient data collection and input
• Experience handling sensitive data with professionalism and discretion
• Experience of working in a team or independently to deliver project outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Poplar & Limehouse Health & Wellbeing Network PCN

Address

21 Newby Place

London

E14 0EY

Employer's website

http://www.poplarandlimehousehealthnetwork.com (Opens in a new tab)