Reception/Dispensary Team Member

Job summary

We are looking for a friendly and motivated individual to join our team for 25 - 30 hours per week in a varied and rewarding role within our busy GP practice. The work is via a shift pattern requiring you to work 4 afternoons per week 1pm to 6.30pm with the other hours to be delivered covering annual leave. Covering leave may require you to work in a morning from 7.45am - 1pm.

You will initially work on reception, where youll be part of a supportive team providing a high-quality, patient-focused service. This includes helping patients navigate our services, signposting to appropriate internal and external support, managing prescriptions, and taking payments where required.

As part of this role, you will develop to join our dispensary team.All applicants will be supported and expected to upskill to work within the dispensary, with full training provided and the opportunity to work towards a recognised dispensing qualification.

We also welcome applications from experienced dispensers, who will work across both reception and dispensary areas, particularly during the initial period, helping to support the team while becoming familiar with our systems and ways of working.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent customer care, we would love to hear from you.

Main duties of the job

Reception

Working on the front desk is a fast paced environment requiring quick thinking, problem solving and compassion for patients

• Greeting patients in a friendly and professional manner

• Answering telephone calls, emails, and queries from patients

• Booking, rescheduling, and cancelling patient appointments

• Checking patients in for appointments

2. Administrative Tasks

• Managing patient records and ensuring confidentiality

• Processing prescriptions

• Updating and maintaining patient records on clinical system

• Handling incoming and outgoing emails

3. Communication & Coordination

• Liaising with doctors, nurses, and other healthcare professionals

• Coordinating with hospitals, pharmacies, and other healthcare providers

4. Confidentiality & Compliance

• Ensuring patient data is handled in compliance with GDPR and medical confidentiality

• Adhering to health and safety policies

Dispensing Medication

Our dispensary processes on average 8500 items per month

• Preparing and dispensing prescriptions

• Ensuring correct labelling and packaging of medicines

• Checking prescriptions for accuracy and legality

2. Stock Management

• Ordering, receiving, and storing pharmaceutical stock

• Monitoring stock levels and expiry dates

• Managing controlled drugs

3. Patient Interaction & Support

• Handling prescription queries from patients and healthcare professionals

• Assisting with repeat prescription requests

• Maintaining confidentiality and patient safety at all times

About us

Caldbeck Surgery is located on the northern edge of the Lake District National Park, and serves 4,400 patients over 100 square kilometres of rural Cumbria.

We are a team of 30 people including 5 GP partners, with a strong educational ethos.

We are part of the Keswick and Solway Primary Care Network, which covers 43,500 patients from the Solway coast to Keswick and Carlisle and work closely with other GP Practices locally.

We are a rural practice and you will require access to a car as there is no public transport