Job summary
Medical Receptionist 30 Hours per Week
The Village Surgery, Cramlington
We are looking for a friendly, well-organised Medical Receptionist to join our team on a 30-hour per week contract.
The successful candidate will play a key role in supporting patients and the practice team, ensuring a smooth and professional service.
Main duties of the job
Provide a welcoming, efficient first point of contact for patients
Handle enquiries in person, by telephone, and via electronic systems
Manage appointment bookings and patient records
Carry out general administrative and clerical duties
Support the wider multi-disciplinary team
About us
The Village Surgery is a forward thinking, training medical practice with a patient population of approximately 11,600 patients.
We are committed to providing patients with the highest possible quality care. We provide modern healthcare facilities with a focus on continually improving the health of our local residents. We have a dedicated and professional team who are here to listen and provide patient centred care.
Job description
Job responsibilities
Reception
-
Welcome visitors and handle telephone calls in a professional manner.
-
Make and manage appointments using SystmOne, ensuring patient needs are prioritised appropriately.
-
Complete all front desk tasks accurately and in a timely fashion.
-
Maintain confidentiality at all times.
TasksData Entry (with training)Ad Hoc DutiesCommunicationThe post-holder will:
-
Communicate effectively with patients, carers, and colleagues.
-
Adapt communication methods to meet the needs of individual patients.
-
Recognise the importance of teamwork and contribute positively to team communication.
QualityThe post-holder will:
-
Maintain quality and safety standards within the practice.
-
Alert colleagues to issues relating to quality or risk.
-
Take accountability for their own performance and actions.
-
Contribute to team effectiveness by reflecting on activities and suggesting improvements.
-
Work collaboratively with external agencies to meet patient needs.
-
Manage their own time, workload, and resources effectively.
Job description
Job responsibilities
Reception
-
Welcome visitors and handle telephone calls in a professional manner.
-
Make and manage appointments using SystmOne, ensuring patient needs are prioritised appropriately.
-
Complete all front desk tasks accurately and in a timely fashion.
-
Maintain confidentiality at all times.
TasksData Entry (with training)Ad Hoc DutiesCommunicationThe post-holder will:
-
Communicate effectively with patients, carers, and colleagues.
-
Adapt communication methods to meet the needs of individual patients.
-
Recognise the importance of teamwork and contribute positively to team communication.
QualityThe post-holder will:
-
Maintain quality and safety standards within the practice.
-
Alert colleagues to issues relating to quality or risk.
-
Take accountability for their own performance and actions.
-
Contribute to team effectiveness by reflecting on activities and suggesting improvements.
-
Work collaboratively with external agencies to meet patient needs.
-
Manage their own time, workload, and resources effectively.
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in English and Maths Grade C/4 or above
- Competence in IT systems (e.g. Microsoft Office, email, internet use)
- Previous experience in a customer-facing or administrative role
Desirable
- Medical Terminology
- NVQ Administration Level 3
Experience
Essential
- Customer service experience
- General office skills
- Awareness of Data Protection Act and need for confidentiality of Information
Desirable
- Previous experience of working in a GP Surgery or medical setting
- Knowledge of SystmOne
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in English and Maths Grade C/4 or above
- Competence in IT systems (e.g. Microsoft Office, email, internet use)
- Previous experience in a customer-facing or administrative role
Desirable
- Medical Terminology
- NVQ Administration Level 3
Experience
Essential
- Customer service experience
- General office skills
- Awareness of Data Protection Act and need for confidentiality of Information
Desirable
- Previous experience of working in a GP Surgery or medical setting
- Knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
