Job summary
To
support the practice clinical team by signposting patients to the appropriate
healthcare professional or service, working as part of the practices
multidisciplinary team.
The Care Navigator will also be expected to
undertake reception duties as part of the role, supporting the administrative
team in delivering a polite and professional service to the entitled patient
population
Main duties of the job
We are seeking a proactive and organised Care Navigator to join our team, supporting patients and healthcare professionals by efficiently managing appointment bookings, repeat prescriptions, and incoming queries. The role involves signposting patients to appropriate services, maintaining accurate health records, and contributing to public health initiatives. Youll also assist with administrative tasks such as scanning, coding, and data entry, while promoting digital engagement and inclusion. Flexibility, strong communication skills, and a commitment to patient-centred care are essential, along with a willingness to support wider team functions and undertake training as required.
About us
We are a small, friendly, single handed GP practice with just under 4,000 patients and growing. We offer a range of services including general health, maternity and childcare, women's health, and specialist care. We are a paperlight practice working digitally.
Job description
Job responsibilities
The following are the core responsibilities of the care
navigator. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent on factors such as workload and staffing levels.
- Process and effectively signpost patients to the appropriate
healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing
with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients,
team members and external agencies
- Enter SNOMED CT code data using approved templates/coding
- Electronic filing and folder working
- Data entry of new and temporary registrations and relevant
patient information as required
- Input data into the patients healthcare records as
necessary
- Direct requests for information, e.g., SAR,
insurance/solicitors letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every
12 months. Once a performance/training objective has been set, progress will be
reviewed on a regular basis so that new objectives can be agreed.
Contribute to public health campaigns (e.g., flu clinics)
through advice or direct care
Complete opening and closing procedures in accordance with practice protocols.
In addition to the primary responsibilities, the care
navigator may be requested to:
- Participate in practice audit as directed by the audit lead
- Support administrative staff, providing cover during staff
absences
- Action incoming emails when necessary
- Scan patient-related documentation and attach scanned
documents to patients healthcare records
- As required, support in the process of repeat prescriptions,
ensuring that they are processed accurately and efficiently
- Order and monitor stationery supplies
Job description
Job responsibilities
The following are the core responsibilities of the care
navigator. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent on factors such as workload and staffing levels.
- Process and effectively signpost patients to the appropriate
healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing
with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients,
team members and external agencies
- Enter SNOMED CT code data using approved templates/coding
- Electronic filing and folder working
- Data entry of new and temporary registrations and relevant
patient information as required
- Input data into the patients healthcare records as
necessary
- Direct requests for information, e.g., SAR,
insurance/solicitors letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every
12 months. Once a performance/training objective has been set, progress will be
reviewed on a regular basis so that new objectives can be agreed.
Contribute to public health campaigns (e.g., flu clinics)
through advice or direct care
Complete opening and closing procedures in accordance with practice protocols.
In addition to the primary responsibilities, the care
navigator may be requested to:
- Participate in practice audit as directed by the audit lead
- Support administrative staff, providing cover during staff
absences
- Action incoming emails when necessary
- Scan patient-related documentation and attach scanned
documents to patients healthcare records
- As required, support in the process of repeat prescriptions,
ensuring that they are processed accurately and efficiently
- Order and monitor stationery supplies
Person Specification
Qualifications
Essential
- * Educated to GCSE Mathematics & English (C or above) or equivalent
- * Experience of working with the public
- * Excellent communication skills (written and oral)
- * Strong IT skills
- * Clear, polite telephone manner
- * Effective time management (planning and organising)
- * Ability to work as a team member and autonomously
- * Good interpersonal skills
- * Ability to follow clinical policy and procedure
- * Polite and confident
- * Flexibility to work outside core office hours
- * Flexible and cooperative
- * Motivated
- * Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- * High levels of integrity and loyalty
- * Sensitive and empathetic in distressing situations
- * Ability to work under pressure/in stressful situations
- * Able to communicate effectively and understand the needs of the patient
- * Effectively utilise resources
- * Punctual and committed to supporting the team
Desirable
- * Experience of working in a primary care environment
- * Experience of working in a healthcare setting
- * Active signposting or Care Navigator training qualification
- * Healthcare qualification (level 2) or working towards gaining equivalent level
- * Customer service qualification (NVQ) or equivalent
- * Competent in the use of Office and Outlook
- * EMIS user skills
Person Specification
Qualifications
Essential
- * Educated to GCSE Mathematics & English (C or above) or equivalent
- * Experience of working with the public
- * Excellent communication skills (written and oral)
- * Strong IT skills
- * Clear, polite telephone manner
- * Effective time management (planning and organising)
- * Ability to work as a team member and autonomously
- * Good interpersonal skills
- * Ability to follow clinical policy and procedure
- * Polite and confident
- * Flexibility to work outside core office hours
- * Flexible and cooperative
- * Motivated
- * Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- * High levels of integrity and loyalty
- * Sensitive and empathetic in distressing situations
- * Ability to work under pressure/in stressful situations
- * Able to communicate effectively and understand the needs of the patient
- * Effectively utilise resources
- * Punctual and committed to supporting the team
Desirable
- * Experience of working in a primary care environment
- * Experience of working in a healthcare setting
- * Active signposting or Care Navigator training qualification
- * Healthcare qualification (level 2) or working towards gaining equivalent level
- * Customer service qualification (NVQ) or equivalent
- * Competent in the use of Office and Outlook
- * EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
