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Oaks Place Surgery

Care Navigator

Information:

This job is now closed

Job summary

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entire patient population.

Main duties of the job

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition by answering incoming phone calls and dealing with visitors to our reception desk

About us

We are a relatively small dedicated team who enjoy working together to give patients the best possible service.

We consider ourselves a friendly, approachable, forward-thinking practice committed to providing high quality GP services, keeping up-to-date with current guidelines, research and training. We are a single handed GP practice with just under 4,000 patients and growing.

Details

Date posted

23 November 2023

Pay scheme

Other

Salary

£11.04 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2157-23-0000

Job locations

Widnes HCRC

Caldwell Road

Widnes

Cheshire

WA8 7GD


Job description

Job responsibilities

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

See attached Job Description for full details

Job description

Job responsibilities

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

See attached Job Description for full details

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Experience of working with the public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information accurately and effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Effectively utilise resources
  • Punctual and committed to supporting the team

Desirable

  • Active signposting or Care Navigator training qualification
  • Healthcare qualification (level 2) or working towards gaining equivalent level
  • Customer Service qualification (NVQ) or equivalent
  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting
  • Competent in the use of Office and Outlook
  • EMIS/SystmOne/Vision user skills
  • Flexibility to work outside core office hours
  • Disclosure Barring Service (DBS) check
  • Occupational health clearance
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Experience of working with the public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information accurately and effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Effectively utilise resources
  • Punctual and committed to supporting the team

Desirable

  • Active signposting or Care Navigator training qualification
  • Healthcare qualification (level 2) or working towards gaining equivalent level
  • Customer Service qualification (NVQ) or equivalent
  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting
  • Competent in the use of Office and Outlook
  • EMIS/SystmOne/Vision user skills
  • Flexibility to work outside core office hours
  • Disclosure Barring Service (DBS) check
  • Occupational health clearance

Employer details

Employer name

Oaks Place Surgery

Address

Widnes HCRC

Caldwell Road

Widnes

Cheshire

WA8 7GD


Employer's website

https://www.oaksplacesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oaks Place Surgery

Address

Widnes HCRC

Caldwell Road

Widnes

Cheshire

WA8 7GD


Employer's website

https://www.oaksplacesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Helen Patient

helen.patient@nhs.net

Details

Date posted

23 November 2023

Pay scheme

Other

Salary

£11.04 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2157-23-0000

Job locations

Widnes HCRC

Caldwell Road

Widnes

Cheshire

WA8 7GD


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