GP Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

TITLE: GP Receptionist/ Telephonist

BASE: Bounds Green Group Practice

Job Summary

The Post Holder will be, together with the other members of the reception and administration team, responsible for the interface between the Practice and the general public, particularly the patients/clients of the practice both in person and on the telephone.

Skills, knowledge and experience required

• Good at handling people and lead by example
• Use of own initiative and be innovative
• Prioritise workload
• Good communication skills
• Be professional at all times
• Flexible
• Punctual
• Loyal
• To work within a Primary Health Care Team and have team building skills
• Ability to work under pressure

Duties and responsibilities

1. To manage telephone calls, ensuring that callers are answered courteously, promptly and clearly and that messages are always passed on to an appropriate person
2. To receive and direct patients and visitors to the Practice, promptly and courteously, ensuring that accurate information is supplied.
3. To be responsible, together with the other members of the reception team for the appointments systems including the clerical elements Opening and re directing incoming post, franking outgoing post. Filing notes, retrieving notes, administering repeat prescribing, registering patients, scanning letters. emailing referrals .
4. To be aware of the Practice Policies on confidentiality, disclosure of information and recording systems both manually and computerised.
5. To ensure that the reception area and consulting rooms are always kept tidy and free from hazards and maintained in accordance with Practice Policies.
6. To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.
7. To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public..
8. To work flexibly according to the needs of the Practice and provide cover for absent colleagues.
9. Any other duties, appropriate to the grade, as required by the Practice Manager/ Reception Manager.
10. To support the Practice.

Person Specification

Qualifications

Desirable

• The ideal candidate will have undertaken training in the following:
• Safeguarding / infection control / fire safety / Health and safety / Basic life support / GDPR Awareness / Chaperone

Experience

Desirable

• Minimum of 1 year Emis experience in a GP surgery required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bounds Green Group Practice

Address

Gordon Road

London

N11 2PF

Employer's website

https://www.bggp.co.uk/ (Opens in a new tab)