Job summary
Cantilupe and Hampton Dene Surgeries require a Medical Receptionist to support the smooth
running of the practice. You will need to be cheerful, helpful and like working as part of a team, supporting each other in all aspects of the role.
This is a part time position, working the following hours -
Monday
8.30-4.15 (7.25 hours)
Tuesday
8.30 5pm (8 hours) (Hampton Dene
surgery)
Wednesday 8.30
5pm (8 hours)
Thursday 1pm
5pm (4 hours)
Friday
1pm 6.45pm (5.75 hours)
TOTAL 33 hours
You will be
required to ensure the reception area of the Practice runs efficiently and provide
a high level of service to patients, doctors, nurses and other members of the
Practice team.
Main duties of the job
Duties of this position include booking appointments and dealing with patient requests over the phone or face to face, keeping patient data up to date using the practices own computer system, filing and handling repeat prescription requests. Processing emails via Outlook and general housekeeping The post will require a good level of IT knowledge, including dealing with emails and attachments, and the use of Microsoft Outlook.
Excellent communication skills, a flexible approach to life, a polite telephone manner, ability to work under pressure and understanding of patient confidentiality are essential.
You will have a good standard of education with the ability to work as part of a team and work on your own initiative.
Previous GP Surgery experience, NHS or health related background, a computer qualification and/or AMSPAR training would be advantageous for this position but not essential
About us
We are a 12600 patient practice operating over 2 sites within Hereford city.
We pride ourselves in being helpful and supportive at all times to patients and colleagues. You will need a cheerful disposition, a good telephone manner, have a willingness to learn and be keen to help patients at all times.
Flexibility is essential as you will be expected to provide additional hours to cover annual leave and sickness at both sites as the need arises and often at short notice.
The NHS pension scheme will be available to you as will an employee assistance program, which offers counseling support to you and your family members.
Job description
Job responsibilities
JOB
TITLE: RECEPTIONIST
REPORTS TO: PARTNERS
AND PRACTICE MANAGER
HOURS: 33 hours per week plus additional hours
to cover annual leave and holidays.
The surgery needs
reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should
the need arise.
Place of work- The hours of this post may be split
over 2 sites
Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)
AND
Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch)
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
- Ensure an effective, efficient, polite and
courteous reception service is provided to patients and any other visitors
to the Practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using your own judgment and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
Day to day work :
Deal with emails and
reply accordingly.
You must be able to
use email and attachments via Microsoft outlook.
Enter
requests for home visits on computer, ensuring careful recording of all
relevant details and where necessary refer to Duty Doctor.
Action
repeat prescription requests and ensure that they are ready for collection by
the patient within 48 hours or sooner if needed.
Enter
patient information on to the patients computer records as required.
Advise patients of
relevant charges for private (non General Medical Services) services, accept
payment and issue receipts for same.
Action
on line forms submitted for patients, with training.
Help
patients to navigate the NHS app access systems and provide relevant
information and forms.
When taking
paperwork from patients such as reports to complete, you will ensure patients
are given the correct information regarding charges and time scales.
Change
patients addresses or contact details on both computer and paper records
Premises (both sites) :
Open up
premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
When last
to leave at the end of the day, ensure that the building is totally secured,
internal lights are off and the alarm activated.
Ensure all
clinical rooms are stocked and ready for use the following day.
ensure
the kitchen is kept clean and tidy and tidy the waiting room in turn with other
staff
Other work:
Testing
urine samples as requested by clinicians
Photocopying
as requested
Emptying
bins and leaving surgery clean and tidy after evening surgeries plus any other
cleaning duties as required
Job description
Job responsibilities
JOB
TITLE: RECEPTIONIST
REPORTS TO: PARTNERS
AND PRACTICE MANAGER
HOURS: 33 hours per week plus additional hours
to cover annual leave and holidays.
The surgery needs
reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should
the need arise.
Place of work- The hours of this post may be split
over 2 sites
Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)
AND
Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch)
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
- Ensure an effective, efficient, polite and
courteous reception service is provided to patients and any other visitors
to the Practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using your own judgment and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
Day to day work :
Deal with emails and
reply accordingly.
You must be able to
use email and attachments via Microsoft outlook.
Enter
requests for home visits on computer, ensuring careful recording of all
relevant details and where necessary refer to Duty Doctor.
Action
repeat prescription requests and ensure that they are ready for collection by
the patient within 48 hours or sooner if needed.
Enter
patient information on to the patients computer records as required.
Advise patients of
relevant charges for private (non General Medical Services) services, accept
payment and issue receipts for same.
Action
on line forms submitted for patients, with training.
Help
patients to navigate the NHS app access systems and provide relevant
information and forms.
When taking
paperwork from patients such as reports to complete, you will ensure patients
are given the correct information regarding charges and time scales.
Change
patients addresses or contact details on both computer and paper records
Premises (both sites) :
Open up
premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
When last
to leave at the end of the day, ensure that the building is totally secured,
internal lights are off and the alarm activated.
Ensure all
clinical rooms are stocked and ready for use the following day.
ensure
the kitchen is kept clean and tidy and tidy the waiting room in turn with other
staff
Other work:
Testing
urine samples as requested by clinicians
Photocopying
as requested
Emptying
bins and leaving surgery clean and tidy after evening surgeries plus any other
cleaning duties as required
Person Specification
Qualifications
Essential
- Good standard of education grades A-C English and maths
- Flexible around working hours and providing cover, often at short notice
- Good basic IT skills ideally keyboard experience to a reasonable level and email and internet knowledge
- Including Microsoft word.
- Caring manner
- Motivated
- Able to take instruction, learn new tasks quickly but know own limits with knowledge
- Ability to communicate with other staff, patients and GPs plus outside agencies in a pleasant manner
- Able to work on own and as part of the team
- Able to use initiative
- Self motivated
- Able to work under pressure
- Good sense of humor
Desirable
- Previous GP surgery work or health care as receptionist, including knowledge of EMIS clinical system
- AMSPAR Medical Receptionist training
- Health background with some knowledge of medical terminology
- Customer service experience/training
- IT qualification eg UCDL
- Understanding of confidentiality
- Driving license
Person Specification
Qualifications
Essential
- Good standard of education grades A-C English and maths
- Flexible around working hours and providing cover, often at short notice
- Good basic IT skills ideally keyboard experience to a reasonable level and email and internet knowledge
- Including Microsoft word.
- Caring manner
- Motivated
- Able to take instruction, learn new tasks quickly but know own limits with knowledge
- Ability to communicate with other staff, patients and GPs plus outside agencies in a pleasant manner
- Able to work on own and as part of the team
- Able to use initiative
- Self motivated
- Able to work under pressure
- Good sense of humor
Desirable
- Previous GP surgery work or health care as receptionist, including knowledge of EMIS clinical system
- AMSPAR Medical Receptionist training
- Health background with some knowledge of medical terminology
- Customer service experience/training
- IT qualification eg UCDL
- Understanding of confidentiality
- Driving license