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Cantilupe Surgery

Medical Receptionist 15.75hrs per week

The closing date is 01 October 2025

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Job summary

We are seeking a dedicated and organised Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our medical practice, contributing to a positive patient experience.

Main duties of the job

Duties

  • Greet patients warmly and assist them with check-in and check-out procedures.
  • Manage appointment scheduling, including booking, rescheduling, and cancelling appointments as necessary.
  • Maintain patient records accurately, ensuring confidentiality and compliance with data protection regulations.
  • Answer incoming calls promptly, addressing inquiries or directing calls to appropriate staff members.
  • Coordinate with medical staff to ensure seamless communication regarding patient needs and care.
  • Assist in maintaining a clean and organised reception area.
  • Perform other administrative tasks as assigned to support the overall efficiency of the practice.

About us

Cantilupe Surgery is a large 12700 patient practice in central Hereford, with its branch Hampton Dene, 2 miles away.

We have a large team of reception, admin and clinical staff, who provide medical services to our patients.

Our reception team are a fabulous bunch! You will need a strong work ethic, and good sense of humour as well as meticulous attention to detail. We pride ourselves in excellent patient care and look forward to working with a like-minded new team member .

Hours for this post

Wednesday 8.30 - 1 (4.5)

Thursday 8.30 am - 2pm (5.5)

Friday 1pm- 6.45pm (5.75)

TOTAL - 15.75

Details

Date posted

12 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2151-25-0006

Job locations

51 St Owen Street

Hereford

Herefordshire

HR1 2JB


Hampton Dene Surgery

Gorsty Lane

Hereford

HR1 1UN


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Navigate patients to the correct person who can help with their query in the most timely way.

Ensure an effective, efficient, polite and courteous reception service is provided to patients and any other visitors to the Practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments or phone calls.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Navigate patients to the correct person who can help with their query in the most timely way.

Ensure an effective, efficient, polite and courteous reception service is provided to patients and any other visitors to the Practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments or phone calls.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Person Specification

Qualifications

Essential

  • GCSE Maths and English to good standard
  • Previous use of Microsoft Outlook including Word.
  • Good keyboard skills
  • Ability to travel between sites easily.

Desirable

  • Previous NHS work
  • Understanding of confidentiality
  • Flexible, caring , motivated, use own initiative.

Experience

Essential

  • Experience of working in an office environment

Desirable

  • Experience of working in primary care /GP surgery / NHS organization
Person Specification

Qualifications

Essential

  • GCSE Maths and English to good standard
  • Previous use of Microsoft Outlook including Word.
  • Good keyboard skills
  • Ability to travel between sites easily.

Desirable

  • Previous NHS work
  • Understanding of confidentiality
  • Flexible, caring , motivated, use own initiative.

Experience

Essential

  • Experience of working in an office environment

Desirable

  • Experience of working in primary care /GP surgery / NHS organization

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cantilupe Surgery

Address

51 St Owen Street

Hereford

Herefordshire

HR1 2JB


Employer's website

https://www.cantilupe.com/ (Opens in a new tab)

Employer details

Employer name

Cantilupe Surgery

Address

51 St Owen Street

Hereford

Herefordshire

HR1 2JB


Employer's website

https://www.cantilupe.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Julie Burgess

julie.burgess3@nhs.net

01432346058

Details

Date posted

12 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2151-25-0006

Job locations

51 St Owen Street

Hereford

Herefordshire

HR1 2JB


Hampton Dene Surgery

Gorsty Lane

Hereford

HR1 1UN


Supporting documents

Privacy notice

Cantilupe Surgery's privacy notice (opens in a new tab)