Job summary
Wandsworth PCN is looking to recruit a dedicated,enthusiastic, very well organised and self-motivated General Practice Assistant to work alongside the Operations Manager to support with general day to day administrative tasks and the delivery of specific services and projects for Wandsworth PCN, focusing on the delivery of the Network Contract DES, developing processes and systems and delivering better health outcomes for our 45,000+ patient population.
The successful candidate will also support the Clinical Director and our growing multi-disciplinary clinical team with the smooth running of PCN clinics and the delivery of the highest quality primary care services to our patients by handling administrative queries and performing routine administration and basic clinical tasks across our 6 member GP practices in the Battersea/Wandsworth area: Chatfield Health Care, The Begg Practice, Falcon Road Medical Centre, Bolingbroke Medical Centre, The Junction Health Centre and Clapham Junction Medical Practice.
This role is a fantastic opportunity for an existing administrator or HCA to take on additional duties and responsibilities. This post is suitable for an excellent team player with administrative experience and good customer/patient care skills with previous knowledge and experience of working in a primary care environment.
Main duties of the job
The successful candidate will:
- Work closely with the Operations Manager, supporting in all administrative tasks related to the operational management and running of Wandsworth PCN.
- Support the organisation and running of specific PCN clinics
- Support the development of processes and systems across the PCN, including the improvement of communication to and from all member GP practices' clinical and administrative/management teams
- Support the delivery of new and existing projects and services
- Support the collation, interpretation and reporting of clinical/patient data and outcomes, including information supportive of governance systems and regulatory compliance requirements.
- Liaising with patients and internal/external providers of patient services.
About us
At Wandsworth Primary Care Network (PCN), our mission is Serve to Care. We are friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives!
We are an innovative PCN with a growing multi-disciplinary clinical team working
across our 6 member practices, based across Battersea and Wandsworth within a maximum of 15-20 minutes walking distance from each other.
We are a forward thinking PCN and our multi-disciplinary team
includes advanced practitioners, paramedics, physician associates, and pharmacists as well social prescribers, an assistant psychologist and a first contact physiotherapist. We aim to ensure our patients are seen in
the right place, at the right time, by the right healthcare professional.
Wandsworth PCN holds patient care at the centre of all the activity
provided by its 6 member practices. We use EMIS Web clinical systems and have
embraced the advancements of IT to enhance service provision for our patients.
Wandsworth PCN is part of the Wandsworth GP federation, who offer
support, education and training for all our staff. The appointed general practice assistant will have the opportunity to participate in personal and professional
development opportunities within Wandsworth and across South West London. With
funding from Health Education England supported through the South West London Training Hub.
Job description
Job responsibilities
- Work closely with the Operations Manager, supporting in all administrative tasks related to the operational management and running of Wandsworth PCN.
- Support the organisation and running of specific PCN clinics
- Support the development of processes and systems across the PCN, including the improvement of communication to and from all member GP practices' clinical and administrative/management teams
- Support the delivery of new and existing projects and services
- Support the collation, interpretation and reporting of clinical/patient data and outcomes, including information supportive of governance systems and regulatory compliance requirements
- Liaising with patients and internal/external providers of patient services.
- Sorting all clinical post and signpost, where appropriate, to relevant clinical staff such as clinical pharmacist etc
- Supporting clinical staff with clinical coding and data quality.
- Arranging appointments, referrals, tests and follow up appointments for patients.
- Supporting clinical teams with diagnostic tests
- Explaining treatment procedures to patients.
- Helping liaise with outside agencies
Job description
Job responsibilities
- Work closely with the Operations Manager, supporting in all administrative tasks related to the operational management and running of Wandsworth PCN.
- Support the organisation and running of specific PCN clinics
- Support the development of processes and systems across the PCN, including the improvement of communication to and from all member GP practices' clinical and administrative/management teams
- Support the delivery of new and existing projects and services
- Support the collation, interpretation and reporting of clinical/patient data and outcomes, including information supportive of governance systems and regulatory compliance requirements
- Liaising with patients and internal/external providers of patient services.
- Sorting all clinical post and signpost, where appropriate, to relevant clinical staff such as clinical pharmacist etc
- Supporting clinical staff with clinical coding and data quality.
- Arranging appointments, referrals, tests and follow up appointments for patients.
- Supporting clinical teams with diagnostic tests
- Explaining treatment procedures to patients.
- Helping liaise with outside agencies
Person Specification
Qualifications
Essential
- GCSE/NVQ level 2 or equivalent
- Detailed patient services knowledge
- Experience of working primary care
Knowledge and Skills
Essential
- Ability to work on own initiative and as part of a team;
- Able to think ahead and anticipate issues;
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance;
- Ability to support senior clinical/management teams with administrative tasks;
- Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision;
- Understanding of the needs for confidentiality and compliance with service regimes;
- Understand the requirements for handling information in healthcare setting and implementing good practice;
- Knowledge of ways to support individuals to access information on the availability of different healthcare services.
Desirable
- Knowledge of person-centered approaches in health and social care but specifically in general practice;
- Ability to utilise GP clinical records to gain and add appropriate information;
- Ability to navigate population manager/search & report systems to support chronic disease management;
- Good understanding of relevant legislation, policy and good practice within general practice environment;
- Ability to support individuals undergoing healthcare activities;
- Ability to promote individual's well-being;
- Understanding of different uses of risk assessment in healthcare;
- Understanding of systems and procedures relating to the prevention and control of infections;
- Knowledge of implementing an effective strategy for addressing health inequalities;
- Familiar with hospital, out of hours and other communications, and key information to be extracted.
Experience
Essential
- Must have customer/patient care skills and have worked in a customer/patient facing environment;
- Experience of working in a clerical/administrative role;
- Competence in Microsoft Office packages (Outlook, Word, Excel);
- Ability to compile and analyse statistical information.
Desirable
- Experience of working in a public sector/healthcare environment - experience of working in primary care/GP practice environment would be extremely advantageous;
- Experience of working with clinical systems i.e. EMIS Web;
- Experience of working closely with senior clinical/management teams.
Personal Qualities
Essential
- Ability to follow organisational policies/procedures and codes of conduct;
- Ability to use own initiative;
- Ability to be assertive, but polite and patient;
- Excellent interpersonal and communication skills;
- Ability to remain calm when dealing with difficult or distressed people;
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity;
- Flexible and cooperative.
Person Specification
Qualifications
Essential
- GCSE/NVQ level 2 or equivalent
- Detailed patient services knowledge
- Experience of working primary care
Knowledge and Skills
Essential
- Ability to work on own initiative and as part of a team;
- Able to think ahead and anticipate issues;
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance;
- Ability to support senior clinical/management teams with administrative tasks;
- Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision;
- Understanding of the needs for confidentiality and compliance with service regimes;
- Understand the requirements for handling information in healthcare setting and implementing good practice;
- Knowledge of ways to support individuals to access information on the availability of different healthcare services.
Desirable
- Knowledge of person-centered approaches in health and social care but specifically in general practice;
- Ability to utilise GP clinical records to gain and add appropriate information;
- Ability to navigate population manager/search & report systems to support chronic disease management;
- Good understanding of relevant legislation, policy and good practice within general practice environment;
- Ability to support individuals undergoing healthcare activities;
- Ability to promote individual's well-being;
- Understanding of different uses of risk assessment in healthcare;
- Understanding of systems and procedures relating to the prevention and control of infections;
- Knowledge of implementing an effective strategy for addressing health inequalities;
- Familiar with hospital, out of hours and other communications, and key information to be extracted.
Experience
Essential
- Must have customer/patient care skills and have worked in a customer/patient facing environment;
- Experience of working in a clerical/administrative role;
- Competence in Microsoft Office packages (Outlook, Word, Excel);
- Ability to compile and analyse statistical information.
Desirable
- Experience of working in a public sector/healthcare environment - experience of working in primary care/GP practice environment would be extremely advantageous;
- Experience of working with clinical systems i.e. EMIS Web;
- Experience of working closely with senior clinical/management teams.
Personal Qualities
Essential
- Ability to follow organisational policies/procedures and codes of conduct;
- Ability to use own initiative;
- Ability to be assertive, but polite and patient;
- Excellent interpersonal and communication skills;
- Ability to remain calm when dealing with difficult or distressed people;
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity;
- Flexible and cooperative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
