Medical Receptionist

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis Web Clinical System

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

About us

We are a friendly, supportive GP practice based in Harpurhey, Manchester, currently looking to recruit a Medical Receptionist to join our friendly team, 30 to 37.5 hours per week, Monday - Friday.

Previous experience as a GP receptionist or in a similar medical setting preferred

Basic IT skills, with experience using EMIS Web preferred.

Candidates should possess excellent communication skills and be able to work in a fast-paced environment.

The day-to-day operations of the surgery are managed by our Practice Manager and Senior Administratorwho ensures a friendly, welcoming and professional atmosphere for both staff and our patients.

The position is available for both full-time and part-time schedules, offering a salary of £12.21 per hour. This will be under review after a successful probation period .

A Bonus Scheme is available after 12 months of employment. This bonus is performance related.