Receptionist/Administrator

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/ Management team, dependent on current and evolving Practice workload and staffing levels:

• Monitoring the Practice appointments system
• Processing in person and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stocking consulting rooms as required
• Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
• Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy
• Keeping the reception area, noticeboards, and leaflet dispensers tidy and up to date and free from obstructions and clutter
• Scanning of Practice Mail
• Preparation of lab requests for Phlebotomy
• Assisting in the recall processes
• Returning temporary resident/immediately necessary forms to HA after they have expired
• Processing and taking action on patient notes (PNs posted on clinical computer system)
• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Processing and preparation of prescriptions for patients for signature and authorisation by GPs
• Dealing with queries relating to prescriptions
• General housekeeping
• Attending practice meetings
• Completing statutory and mandatory learning

Person Specification

Qualifications

Essential

• - GCSE grade 9 to 5 or equivalent in English and Maths
• - Experience of working with the general public
• - A good standard of Education Literacy and Numeracy Skills

Desirable

• - Experience of reception/ administration work
• - Experience of working within General Practice
• - Qualifications in Customers Care and or Administration

Experience

Essential

• - Excellent communication skills (Written and Oral)
• - IT literate
• - Clear polite telephone manner
• - Time management skills
• - Ability to work to deadlines
• - Problem solving and interpersonal skills

Desirable

• Experience working in Primary or Secondary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tickhill and Colliery Medical Practice

Address

25 St Marys Road

Tickhill

Doncaster

South Yorkshire

DN11 9NA

Employer's website

https://www.thetickhillsurgery.co.uk (Opens in a new tab)