Job summary
We are a very busy two site GP surgery. We are looking to recruit a receptionist/administrator for 33 hours per week. The hours will be based across both sites over 4/5 days on a rota basis.
We are looking for an enthusiastic person, keen to work as part of a team within an NHS environment.
You should enjoy working in a busy and challenging environment. Have good customer service and computer skills. Knowledge of SystmOne and working in a healthcare setting is desirable but not essential.
The ideal person should be confident
and dynamic to greet patients and answer telephones in a professional
and courteous manner, direct calls, take messages, and provide a first class
service to patients of the Practice.
Please see the job description and person
specification for more details.
We may consider the hours to be split for two suitable candidates.
Main duties of the job
The successful applicant will need to
have an outgoing and enthusiastic personality, flexibility to meet the needs of
the organisation, be IT literate and have a desire to grow and succeed within
the organisational structure.
A background in a related reception/administrative role would be useful but is not essential, but a desire to learn
is a must. Training will be provided to the right candidate.
The candidate should be flexible in their work ethic to cover both sites on a rota basis from 8am to 6.30pm and be flexible to cover staff sickness and annual leave, sometimes at short notice.
About us
We are a friendly, enthusiastic, well organised practice, committed to offering quality care while achieving high QOF targets. We are a 4 partner, long established Training Practice committed to high standards of clinical care.
We use the SystmOne clinical system.
Interview date: week commencing 30th October 2023
Job description
Job responsibilities
Job Summary:
The purpose of
the role is to:
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice including the provision of clerical support to clinical staff and
other members of the Practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care, and other associated healthcare agencies
Duties and Responsibilities:
The duties and
responsibilities to be undertaken by members of the Practice Reception &
Administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Reception Supervisor/Management team, dependent
on current and evolving Practice workload and staffing levels:
- Monitoring
the Practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
- Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers
- Clearing
and re-stocking consulting rooms as required
- Providing
clerical assistance to Practice Staff as required from time to time,
including data processing, filing, and photocopying
- Provision
of refreshments for staff and visitors as required, keeping the kitchen
area clean and tidy
- Keeping
the reception area, noticeboards, and leaflet dispensers tidy and up to
date and free from obstructions and clutter
- Scanning
of Practice Mail
- Preparation
of lab requests for Phlebotomy
- Assisting
in the Recall processes
- Returning
temporary resident/immediately necessary forms to HA after they have
expired
- Processing
and taking action on Patient Notes (PNs posted on clinical computer system)
- Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
- Processing
and preparation of prescriptions for patients for signature and
authorisation by GPs
- Dealing
with queries relating to prescriptions
- General
housekeeping
Job description
Job responsibilities
Job Summary:
The purpose of
the role is to:
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice including the provision of clerical support to clinical staff and
other members of the Practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care, and other associated healthcare agencies
Duties and Responsibilities:
The duties and
responsibilities to be undertaken by members of the Practice Reception &
Administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Reception Supervisor/Management team, dependent
on current and evolving Practice workload and staffing levels:
- Monitoring
the Practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
- Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers
- Clearing
and re-stocking consulting rooms as required
- Providing
clerical assistance to Practice Staff as required from time to time,
including data processing, filing, and photocopying
- Provision
of refreshments for staff and visitors as required, keeping the kitchen
area clean and tidy
- Keeping
the reception area, noticeboards, and leaflet dispensers tidy and up to
date and free from obstructions and clutter
- Scanning
of Practice Mail
- Preparation
of lab requests for Phlebotomy
- Assisting
in the Recall processes
- Returning
temporary resident/immediately necessary forms to HA after they have
expired
- Processing
and taking action on Patient Notes (PNs posted on clinical computer system)
- Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
- Processing
and preparation of prescriptions for patients for signature and
authorisation by GPs
- Dealing
with queries relating to prescriptions
- General
housekeeping
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working with the general public
- A good standard of Education.
- Literacy and Numeracy Skills
Desirable
- Experience of reception work
- Experience of working within General Practice
- AMSPAR Receptionist certificate
- NVQII in Customer Care
Experience
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Qualifications
Essential
- A good standard of Education.
- GCSE grade A to C in English and Maths
- Literacy and Numeracy Skills
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- A good standard of Spoken and written English.
- Commitment to professional development.
- Working within a team.
- Telephone skills.
- Dealing with public / patients
- Computer literacy
- Effective communication skills.
- Ability to be flexible, work within the needs of the practice
- Excellent organisation skills.
- Ability to maintain standards
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness, and common sense.
- Ability to work in a team and individually.
- Confident and have a positive attitude.
- Helpful, reliable and trustworthy.
- Self motivation
Desirable
- SystmOne proficient
- Working within a Primary Care Environment.
- Experience of reception work
- Experience of working within General Practice
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- Working with the Public in a reception environment
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience of working with the general public
- A good standard of Education.
- Literacy and Numeracy Skills
Desirable
- Experience of reception work
- Experience of working within General Practice
- AMSPAR Receptionist certificate
- NVQII in Customer Care
Experience
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Qualifications
Essential
- A good standard of Education.
- GCSE grade A to C in English and Maths
- Literacy and Numeracy Skills
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- A good standard of Spoken and written English.
- Commitment to professional development.
- Working within a team.
- Telephone skills.
- Dealing with public / patients
- Computer literacy
- Effective communication skills.
- Ability to be flexible, work within the needs of the practice
- Excellent organisation skills.
- Ability to maintain standards
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness, and common sense.
- Ability to work in a team and individually.
- Confident and have a positive attitude.
- Helpful, reliable and trustworthy.
- Self motivation
Desirable
- SystmOne proficient
- Working within a Primary Care Environment.
- Experience of reception work
- Experience of working within General Practice
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- Working with the Public in a reception environment
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.