receptionist/patient care adviser

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments in line with current processes.

Receive and process eConsult submissions, ensuring that all relevant information is included. Review attachments to ensure clarity and suitability before uploading to the EMIS system.

Complete manual eConsults for patients who cannot submit themselves.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Ensure that all new patients are registered onto the computer system promptly and accurately

Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Take requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required, including change of patient details e.g. address and telephone numbers.

With each patient contact reaffirm contact details on records, including home and mobile numbers, home and email address. Update records as appropriate.

Patient notes and correspondence

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

Person Specification

Qualifications

Essential

• Essential Maths and English GCSE/equivalent NVQ Level 3 (or equivalent experience)
• Evidence of Team working
• Ability to work independently and with minimal supervision Essential Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently.
• General IT skills
• Essential telephone call handling
• Understanding of community services, caseloads, clinics and systems of working

Desirable

• Desirable Previous experience of Emis or system one Using data extraction Clinical knowledge Preparing excel spreadsheets. Understanding of community services, caseloads, clinics and systems of working

Experience

Essential

• Essential Maths and English GCSE/equivalent NVQ Level 3 (or equivalent experience)
• Evidence of Team working
• Ability to work independently and with minimal supervision Essential Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently.
• General IT skills
• Essential telephone call handling
• Understanding of community services, caseloads, clinics and systems of working

Desirable

• Desirable Previous experience of Emis or system one Using data extraction Clinical knowledge Preparing excel spreadsheets. Understanding of community services, caseloads, clinics and systems of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ivy Grove Surgery

Address

Steeple Drive

Ripley

Derbyshire

DE5 3TH

Employer's website

https://ivygrove.org.uk/home.html?ref=ivy.gs (Opens in a new tab)