Job summary
Due to the relocation of our current Practice Business Manager, an exciting opportunity has arisen for an ambitious and highly motivated manager, with strategic vision, to join our team. We are looking for a conscientious candidate who can provide solid leadership and who has a sound knowledge of strategic business management, finance and planning.
Part time / 25.5 to 34 hours per week over 3 to 4 days
Main duties of the job
We are looking for a team-player who embraces change and is enthusiastic about working within a team to strive for excellence in patient care. You will report to the GP Partners to structure and provide clinical services for our practice population and have a central role in optimising income for the practice.
Strong organisational and prioritisation skills are key. Remaining calm in pressured situations and being approachable to all staff is an essential characteristic, as are a track record of managing teams. Experience of public facing work and budget management is essential.
Scope will include forming effective relationships and constructive engagement with our Primary Care Network (PCN), NHS England, our local Integrated Care Board (ICB) and other relevant external bodies.
Governance and finance are fundamental to the role which includes overseeing the work of the practice finances. IT aptitude is essential with a willingness to learn new IT skills.Delivery on audit, education and training, clinical governance and risk management as required by the Partners.
Prior experience in healthcare would be a distinct advantage however finding the right candidate with the necessary skills and ambition is our priority.
About us
We are a friendly,established, respected and forward-thinking medical practicesituated to the market town of Ripley. We provide a first-class service for patients across a varied and developing practice area. The practice is a training practice and has a list size of 10,300 patients; our clinical team consists of 5 GP Partners, Salaried GPs, Practice Nurses, a TNA and a HCA. We also have a compliment of PCN & ARRS staff including care coordinators, clinical pharmacists, pharmacy technicians and social prescribers, and are the current base for the ARCH Home Visiting Service, a PCN wide home visiting team. Our administrative team comprises of two Operational Managers, one responsible for Quality & Performance and the other responsible for HR & Facilities, a Reception Team Leader and a full team of administrators, secretaries and receptionists.
We achieved a good rating in our CQC inspection in January 2016 and are very high QOF achievers. We have a historically close relationship with the other practices within PCN which goes back to the 1990's.
Our mission is to provide high quality and friendly healthcare to our patients.
Details
Date posted
30 July 2025
Pay scheme
Other
Salary
£45,000 to £55,000 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
A2129-25-0001
Job locations
Steeple Drive
Ripley
Derbyshire
DE5 3TH
Job description
Job responsibilities
This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments.
The Practice Business Manager is responsible for:
- Business and Strategic Management
Develop a vision, goals and objectives for the GP practice and business
Service contract performance review and negotiation with commissioners of service.
Tender for new services and business opportunities.
Keep abreast of new business changes and opportunities and produce workable solutions to present to the GP Partners.
Develop Business plans, lead on business expansion and project management.
Develop business protocols and procedures, review and update as required.
Adopt a strategic approach to the development and management of patient services in line with best practice, contractual and regulatory requirements.
Manage the procurement of practice equipment, supplies and services within target budgets.
Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership.
Develop and lead on a marketing strategy for the business.
Planning, scheduling and chairing meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
- Financial
Ensuring that sound financial controls, budgets, forecasts are in place.
Managing contracts for services e.g. cleaning, gardening, window cleaning, etc ensuring value for money.
Maintain and process partners drawings, PAYE and pensions for practice staff.
Prepare and discuss financial reports, budgets, variance analysis and projections and report to the Partners on a timely basis.
Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
Liaising with and maintaining strong working relationships with externals financial services such as Banks, Accountants, Property Professionals, ICB, PCN and other stakeholders to ensure income is maximised from current income streams.
Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure.
- Contract Delivery and Performance
Interpret and implement national, local and practice quality standards.
Lead on all contractual matters to ensure performance is delivered and maintained to a high standard in line with the terms and conditions of the contacts and service level agreements.
Oversee the development and management of patient services.
Lead on ensuring service development and delivery in accordance with local and national guidelines and statutory requirements.
Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions together.
Routinely access practice performance against patient access and demand management targets.
Lead on ensuring workforce capacity is maximised to meet the demands of the services.
Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken, and records and liability insurance is in place and managed accordingly.
- Quality
Lead on change and continuous improvement initiatives; coordinating all projects within the practice.
Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager.
Coordinate and lead the compilation of practice reports and the Practice Development Plan (PDP).
Be proactive in developing patient services and implementing service standards.
Develop and manage quality assurance methodology; analyse quality data and support its use in the continual enhancement of service quality.
Ensure the team achieve QOF targets, supported by the nursing and administrative leads.
Maintain an oversight of Health and Safety matters related to the business/GP practice.
Maintain oversight of the Practice Complaints Procedure. Support the operational manager in the investigation of all complaints and keep the partners informed at all times.
Assist in facilitating a satisfactory resolution of any complaint received. Keep all documentation held electronically. Regularly audit the complaints and make any changes necessary to system or processes where a need for improvement has been identified. When require liaise with the complaints manager at NHS England.
Implement and manage the Significant Events Procedure.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.
Work effectively with individuals in other agencies to meet the needs of the patient.
Effectively manager own time, workload and resources.
Maintain responsibility for your own personal development.
- Collaboration, Membership and Liaison
Undertake all the necessary and appropriate membership and shareholder duties to actively engage and work with GP Provider organisations
Proactively lead and engage on all matters of collaboration with other GP practices and key partners
Keep the GP Partners informed of all new developments and initiatives including Integrated Neighbourhood Teams, the Neighbourhood Health Service and implementation of the 10 Year Health Plan for England.
Seek active involvement in GP practice and local commissioning activities and meetings, to include attendance at all key meetings, event and forums.
Lead and manage any potential closer working with other practices.
Establish links with attached staff and their management to optimise collaborative working.
Liaise as appropriate with other health provider units, e.g. Out of Hours services and commissioning organisations at various levels.
- Human Resources
Oversee all matters related to human resource management in line with industry standards and good practice to include performance and disciplinary. Implement effective systems for the resolution of dispute and grievances which comply with current legislation.
Ensure all staff are competent and safe to carry out their work and are properly trained and supervised
Be aware of and proficient in the use of current employment law legislation
Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation.
Be the direct line manager for the operational and nurse managers.
Oversee the recruitment and retention of staff; develop, implement and embed an effective Practice Succession Plan
Develop a workforce plan to meet future business challenges
Oversee the Practice Development Plan to ensure staff training meets the needs of the practice both now and in the future
Oversee staff induction and training, ensuring all staff are adequately trained to fulfil their role
Develop and lead on a performance management strategy for employed staff
Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
Ensure the entire clinical workforce undertake revalidation
Develop, implement and embed an effective staff appraisal process
- Organisational
Lead on all matters related to the organisation of the practice and business.
Convene meetings, prepare agendas and ensure documentation and distribution of minutes as necessary.
Organise and attend GP Partnership and business meetings. Take and circulate minutes arising from these meetings and ensure action is taken from matters arising.
Ensure the GP practice has adequate disaster recovery procedures in place, together with an up-to-date Asset Register and Business Continuity Plan.
- IM & T
Lead on all matters related to information, management and technology for the practice and that staff comply to all policies and procedures.
Lead on the continued use of the practices intranet system 'Teamnet' populating and utilising the system, encouraging the wider practice team to do the same.
Actively encourage and promote the use of patient online services
Ensure adherence to the requirements of the Data Protection Act and maintain registration under the Act.
Ensure data collection systems are in place and maintained.
Adhere to the requirements of being the Information Governance Lead and Caldicott Guardian.
Liaise with the Date Protection Officer (DPO) as required.
- Premises
Oversee all matters related to the management and maintenance of the practice premises
Lead on liaising with other professions e.g. landlords, surveyors, accountants, bank account managers in relation to plans for development of the practice premises.
Oversee health and safety matters and the conducting of annual risk assessments.
Ensure the fire safety standards and training are maintained in line with legislation / practice policy.
Ensure the building is safe and secure at all times.
- Communication
The post holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Participation Group (PPG) as and when appropriate.
Recognise peoples needs for alternative methods of communication.
- Equality & Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, and will:
Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
Job description
Job responsibilities
This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments.
The Practice Business Manager is responsible for:
- Business and Strategic Management
Develop a vision, goals and objectives for the GP practice and business
Service contract performance review and negotiation with commissioners of service.
Tender for new services and business opportunities.
Keep abreast of new business changes and opportunities and produce workable solutions to present to the GP Partners.
Develop Business plans, lead on business expansion and project management.
Develop business protocols and procedures, review and update as required.
Adopt a strategic approach to the development and management of patient services in line with best practice, contractual and regulatory requirements.
Manage the procurement of practice equipment, supplies and services within target budgets.
Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership.
Develop and lead on a marketing strategy for the business.
Planning, scheduling and chairing meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
- Financial
Ensuring that sound financial controls, budgets, forecasts are in place.
Managing contracts for services e.g. cleaning, gardening, window cleaning, etc ensuring value for money.
Maintain and process partners drawings, PAYE and pensions for practice staff.
Prepare and discuss financial reports, budgets, variance analysis and projections and report to the Partners on a timely basis.
Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
Liaising with and maintaining strong working relationships with externals financial services such as Banks, Accountants, Property Professionals, ICB, PCN and other stakeholders to ensure income is maximised from current income streams.
Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure.
- Contract Delivery and Performance
Interpret and implement national, local and practice quality standards.
Lead on all contractual matters to ensure performance is delivered and maintained to a high standard in line with the terms and conditions of the contacts and service level agreements.
Oversee the development and management of patient services.
Lead on ensuring service development and delivery in accordance with local and national guidelines and statutory requirements.
Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions together.
Routinely access practice performance against patient access and demand management targets.
Lead on ensuring workforce capacity is maximised to meet the demands of the services.
Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken, and records and liability insurance is in place and managed accordingly.
- Quality
Lead on change and continuous improvement initiatives; coordinating all projects within the practice.
Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager.
Coordinate and lead the compilation of practice reports and the Practice Development Plan (PDP).
Be proactive in developing patient services and implementing service standards.
Develop and manage quality assurance methodology; analyse quality data and support its use in the continual enhancement of service quality.
Ensure the team achieve QOF targets, supported by the nursing and administrative leads.
Maintain an oversight of Health and Safety matters related to the business/GP practice.
Maintain oversight of the Practice Complaints Procedure. Support the operational manager in the investigation of all complaints and keep the partners informed at all times.
Assist in facilitating a satisfactory resolution of any complaint received. Keep all documentation held electronically. Regularly audit the complaints and make any changes necessary to system or processes where a need for improvement has been identified. When require liaise with the complaints manager at NHS England.
Implement and manage the Significant Events Procedure.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.
Work effectively with individuals in other agencies to meet the needs of the patient.
Effectively manager own time, workload and resources.
Maintain responsibility for your own personal development.
- Collaboration, Membership and Liaison
Undertake all the necessary and appropriate membership and shareholder duties to actively engage and work with GP Provider organisations
Proactively lead and engage on all matters of collaboration with other GP practices and key partners
Keep the GP Partners informed of all new developments and initiatives including Integrated Neighbourhood Teams, the Neighbourhood Health Service and implementation of the 10 Year Health Plan for England.
Seek active involvement in GP practice and local commissioning activities and meetings, to include attendance at all key meetings, event and forums.
Lead and manage any potential closer working with other practices.
Establish links with attached staff and their management to optimise collaborative working.
Liaise as appropriate with other health provider units, e.g. Out of Hours services and commissioning organisations at various levels.
- Human Resources
Oversee all matters related to human resource management in line with industry standards and good practice to include performance and disciplinary. Implement effective systems for the resolution of dispute and grievances which comply with current legislation.
Ensure all staff are competent and safe to carry out their work and are properly trained and supervised
Be aware of and proficient in the use of current employment law legislation
Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation.
Be the direct line manager for the operational and nurse managers.
Oversee the recruitment and retention of staff; develop, implement and embed an effective Practice Succession Plan
Develop a workforce plan to meet future business challenges
Oversee the Practice Development Plan to ensure staff training meets the needs of the practice both now and in the future
Oversee staff induction and training, ensuring all staff are adequately trained to fulfil their role
Develop and lead on a performance management strategy for employed staff
Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
Ensure the entire clinical workforce undertake revalidation
Develop, implement and embed an effective staff appraisal process
- Organisational
Lead on all matters related to the organisation of the practice and business.
Convene meetings, prepare agendas and ensure documentation and distribution of minutes as necessary.
Organise and attend GP Partnership and business meetings. Take and circulate minutes arising from these meetings and ensure action is taken from matters arising.
Ensure the GP practice has adequate disaster recovery procedures in place, together with an up-to-date Asset Register and Business Continuity Plan.
- IM & T
Lead on all matters related to information, management and technology for the practice and that staff comply to all policies and procedures.
Lead on the continued use of the practices intranet system 'Teamnet' populating and utilising the system, encouraging the wider practice team to do the same.
Actively encourage and promote the use of patient online services
Ensure adherence to the requirements of the Data Protection Act and maintain registration under the Act.
Ensure data collection systems are in place and maintained.
Adhere to the requirements of being the Information Governance Lead and Caldicott Guardian.
Liaise with the Date Protection Officer (DPO) as required.
- Premises
Oversee all matters related to the management and maintenance of the practice premises
Lead on liaising with other professions e.g. landlords, surveyors, accountants, bank account managers in relation to plans for development of the practice premises.
Oversee health and safety matters and the conducting of annual risk assessments.
Ensure the fire safety standards and training are maintained in line with legislation / practice policy.
Ensure the building is safe and secure at all times.
- Communication
The post holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Participation Group (PPG) as and when appropriate.
Recognise peoples needs for alternative methods of communication.
- Equality & Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, and will:
Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
Person Specification
Qualifications
Essential
- - Educated to degree level in healthcare or business
- - Good standard of education with excellent literacy and numeracy skills
- - Leadership and / or Management Qualification
Desirable
- - AMSPAR Qualification
Skills
Essential
- - Ability to exploit and negotiate opportunities to enhance service delivery
- - Excellent communication skills (written, oral and presenting)
- - Strong IT skills (generic)
- - Excellent leadership skills
- - Strategic thinker and negotiator
- - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- - Effective time management (Planning & Organising)
- - Ability to network and build relationships
- - Proven problem solving & analytical skills
- - Ability to develop, implement and embed policy and procedure
- - Ability to motivate and train staff
Desirable
- - EMIS / Systmone / Vision user skills
Experience
Essential
- - Experience of working with the public
- - Experience of managing accounting procedures including budget and cash flow forecasting
- - Experience of managing large multidisciplinary teams
- - Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- - Experience of successfully developing and implementing projects
- - Experience of workforce planning, forecasting and development
- - Experience of chairing meetings, producing agendas and minutes
- Skills
Desirable
- - Experience of working in a health care setting
- - NHS / Primary Care General Practice experience
- - Relevant health and safety experience
Personal Qualities
Essential
- - Polite and confident
- - Flexible and cooperative
- - Excellent interpersonal skills
- - Motivated and proactive
- - Ability to use initiative and judgement
- - Forward thinker with a solution focused approach
- - High levels of integrity and loyalty
- - Sensitive and empathetic in distressing situations
- - Ability to work under pressure
- - Confident, assertive and resilient
- - Ability to drive and deliver change effectively
- - Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- - Flexibility to work outside of core office hours
- - Disclosure Barring Service (DBS) check
- - Maintains confidentiality at all times
- - Full UK driving licence with class one business insurance
Person Specification
Qualifications
Essential
- - Educated to degree level in healthcare or business
- - Good standard of education with excellent literacy and numeracy skills
- - Leadership and / or Management Qualification
Desirable
- - AMSPAR Qualification
Skills
Essential
- - Ability to exploit and negotiate opportunities to enhance service delivery
- - Excellent communication skills (written, oral and presenting)
- - Strong IT skills (generic)
- - Excellent leadership skills
- - Strategic thinker and negotiator
- - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- - Effective time management (Planning & Organising)
- - Ability to network and build relationships
- - Proven problem solving & analytical skills
- - Ability to develop, implement and embed policy and procedure
- - Ability to motivate and train staff
Desirable
- - EMIS / Systmone / Vision user skills
Experience
Essential
- - Experience of working with the public
- - Experience of managing accounting procedures including budget and cash flow forecasting
- - Experience of managing large multidisciplinary teams
- - Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- - Experience of successfully developing and implementing projects
- - Experience of workforce planning, forecasting and development
- - Experience of chairing meetings, producing agendas and minutes
- Skills
Desirable
- - Experience of working in a health care setting
- - NHS / Primary Care General Practice experience
- - Relevant health and safety experience
Personal Qualities
Essential
- - Polite and confident
- - Flexible and cooperative
- - Excellent interpersonal skills
- - Motivated and proactive
- - Ability to use initiative and judgement
- - Forward thinker with a solution focused approach
- - High levels of integrity and loyalty
- - Sensitive and empathetic in distressing situations
- - Ability to work under pressure
- - Confident, assertive and resilient
- - Ability to drive and deliver change effectively
- - Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- - Flexibility to work outside of core office hours
- - Disclosure Barring Service (DBS) check
- - Maintains confidentiality at all times
- - Full UK driving licence with class one business insurance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ivy Grove Surgery
Address
Steeple Drive
Ripley
Derbyshire
DE5 3TH
Employer's website
https://ivygrove.org.uk/home.html?ref=ivy.gs (Opens in a new tab)
Employer details
Employer name
Ivy Grove Surgery
Address
Steeple Drive
Ripley
Derbyshire
DE5 3TH
Employer's website
https://ivygrove.org.uk/home.html?ref=ivy.gs (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
30 July 2025
Pay scheme
Other
Salary
£45,000 to £55,000 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
A2129-25-0001
Job locations
Steeple Drive
Ripley
Derbyshire
DE5 3TH