Job summary
About
the Role
We
are seeking a caring, organised and motivated Care Coordinator to join our
friendly GP practice team. This role combines personalised care and patient navigation
responsibilities with essential front of house and administrative duties,
supporting the smooth and effective operation of the practice.
You
will play a key role in ensuring that patients particularly those who are
frail, elderly, or living with long term conditions receive joined up, person centred
support. As an integral member of our reception and administrative team, you
will help patients access the right care at the right time while maintaining
high standards of service and professionalism.
The
postholder will work with a diverse range of people from a variety of cultural
and social backgrounds. The ability to work confidently, sensitively and
effectively in a varied and sometimes demanding environment is essential.
The
successful candidate will have excellent communication and interpersonal
skills, be patient, empathetic and highly organised, and will bring experience
of working in health, social care or other support roles involving direct
contact with individuals, families or carers.
Main duties of the job
Key Responsibilities
Personalised Care & Care Coordination
- Proactively identify and work with people who would benefit from care coordination, including those with complex needs.
- Support patients to develop and review their personalised care and support plans.
- Act as a central point of contact, helping patients navigate health, social care and community services.
- Liaise closely with GPs, nurses, social prescribers, health and wellbeing coaches and other MDT members.
- Assist with follow up after hospital care, transitions between services, and ongoing communication.
Reception & Front of House Duties
- Provide a welcoming, professional reception service to all patients and visitors.
- Book, amend and triage appointments (telephone, facetoface and online).
- Process home visit requests, clinical messages and signposting queries.
- Handle incoming calls, emails, online requests and post.
- Support with test result queries and specimen handling in line with protocols.
Administration & Data Quality
- Register new and temporary patients and update patient information.
- Process repeat prescriptions following practice guidelines.
- Scan, index and code clinical documents using appropriate SNOMED codes.
- Maintain high quality record keeping and support data collection for audits/service improvement.
About us
We are a growing, family orientated training practice with a current list size of around 11,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.
We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
If you believe you have the skills and ambition to play a key role in our team, we encourage you to apply.
Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk
If you are interested in this position, please attach a CV & covering letter along with details of your current notice period requirement.
Following shortlisting, successful applicants will be contacted.
Job description
Job responsibilities
About You
We are looking for someone who is:
- Empathetic, patient focused and a good listener.
- Organised, with strong time management and the ability to work under pressure.
- Confident communicating with patients, carers and professionals.
- Competent with IT systems (clinical system experience desirable; MS Office essential).
- Able to work well within a team, while also managing your own workload.
- Committed to personal development (training, including PCI accredited care coordination training, will be provided).
Essential: Previous experience in a public facing role and/or admin/reception environment.
Desirable: Experience supporting people with long term conditions or working in health/social care.
Professional Standards
- Maintain confidentiality and data protection at all times.
- Follow safeguarding, health & safety and infection control protocols.
- Promote equality, diversity and inclusive care.
Why Join Us?
- A supportive practice team committed to high quality patient care
- Opportunities for development and upskilling (including nationally recognised personalised care training)
- Involvement in innovative primary care and multidisciplinary working
- A role where you make a meaningful difference to patients every day
Hours of work: 38 hours per week as follows:
Monday 8am - 6.30pm
Wednesday 8am - 6.30pm
Thursday 8am - 6.30pm
Friday 8am - 6.30pm
Rate of Pay: £12.21 per hour, rising to £12.71 as of 01/04/26
Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.
Pension: Option to join NHS Pension scheme.
Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.
Job description
Job responsibilities
About You
We are looking for someone who is:
- Empathetic, patient focused and a good listener.
- Organised, with strong time management and the ability to work under pressure.
- Confident communicating with patients, carers and professionals.
- Competent with IT systems (clinical system experience desirable; MS Office essential).
- Able to work well within a team, while also managing your own workload.
- Committed to personal development (training, including PCI accredited care coordination training, will be provided).
Essential: Previous experience in a public facing role and/or admin/reception environment.
Desirable: Experience supporting people with long term conditions or working in health/social care.
Professional Standards
- Maintain confidentiality and data protection at all times.
- Follow safeguarding, health & safety and infection control protocols.
- Promote equality, diversity and inclusive care.
Why Join Us?
- A supportive practice team committed to high quality patient care
- Opportunities for development and upskilling (including nationally recognised personalised care training)
- Involvement in innovative primary care and multidisciplinary working
- A role where you make a meaningful difference to patients every day
Hours of work: 38 hours per week as follows:
Monday 8am - 6.30pm
Wednesday 8am - 6.30pm
Thursday 8am - 6.30pm
Friday 8am - 6.30pm
Rate of Pay: £12.21 per hour, rising to £12.71 as of 01/04/26
Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.
Pension: Option to join NHS Pension scheme.
Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.
Person Specification
Experience
Essential
- Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!
- You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish.
- The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Desirable
- Previous experience working in a medical environment
- Previous experience working in a GP practice
- Able to handle a fast paced environment
- SystmOne Experience
- Access to an NHS Smartcard
Person Specification
Experience
Essential
- Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!
- You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish.
- The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Desirable
- Previous experience working in a medical environment
- Previous experience working in a GP practice
- Able to handle a fast paced environment
- SystmOne Experience
- Access to an NHS Smartcard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
