Job summary
Helix Medical Centre is seeking a proactive and compassionate Reception & Patient Support Supervisor to join our team. This is an exciting opportunity to lead and support our front-of-house and administrative teams, ensuring the delivery of exceptional patient service and operational efficiency.
If you are interested in this position, please submit the following:
- A current CV
- A covering letter
- Details of your current salary
- Notice period requirements
Please note:
We reserve the right to close the vacancy earlier than the advertised closing date if a sufficient number of applications are received.
- This is a permanent role and is not suitable for gap students or for combining with university/college studies.
Main duties of the job
The successful candidate will play a pivotal role in:
- Coordinating staff rotas and managing day-to-day team operations
- Supporting staff development, appraisals, and training
- Providing direct support and guidance to patients, ensuring their needs are met efficiently and compassionately
- Maintaining composure and effectiveness in a high-pressure environment, demonstrating resilience and robustness in challenging situations
- Assisting the Practice Manager and Operations Manager in achieving strategic goals
- Ensuring compliance with CQC standards and NHS regulations
This role is ideal for a motivated leader with excellent interpersonal skills, who thrives in a fast-paced healthcare environment and is committed to delivering a high-quality patient experience.
Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk
Working Hours & Pay rate:
- 37.5 hours per week:
- Monday, Thursday, Friday: 8am - 6:30pm
- Tuesday: 9:30am - 8pm
- £13.50 per hour
Annual Leave:
5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.
About us
We are a growing, family orientated training practice with a current list size of around 10,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.
We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
Benefits:
- Modern medical centre located within a community hospital
- Free onsite parking
- Onsite cafeteria facilities
- NHS Pension scheme enrolment
- Support for professional development and training
- Staff events and team-building activities throughout the year
Local Area:
- Access to outstanding local schools
- Excellent transport links
- Conveniently located with easy access to the M11, London, and Cambridge
- Close proximity to Stansted Airport
Job description
Job responsibilities
The
Reception & Patient Services Supervisor supports the Operations Manager,
Practice Manager, & GP Partners in all aspects of practice functionality,
including patient services, premises management, health & safety, &
team leadership.
This
role requires strong organisational & leadership skills, as the post-holder
will lead the Reception & Administration teams, ensuring all duties are
performed effectively & in line with CQC regulations. The post-holder will
make day-to-day operational decisions within their areas of responsibility
& provide support for service delivery across the practice.
Flexibility in work patterns is required to
manage staff appropriately, attend meetings, provide emergency cover & act
as a point of contact for staff. The post-holder will also support the
management team in promoting Equality, Diversity & Inclusion (ED&I),
Safety, Health, Environment & Fire (SHEF), quality & continuous
improvement, confidentiality, collaborative working, service delivery, &
learning & development.
Job description
Job responsibilities
The
Reception & Patient Services Supervisor supports the Operations Manager,
Practice Manager, & GP Partners in all aspects of practice functionality,
including patient services, premises management, health & safety, &
team leadership.
This
role requires strong organisational & leadership skills, as the post-holder
will lead the Reception & Administration teams, ensuring all duties are
performed effectively & in line with CQC regulations. The post-holder will
make day-to-day operational decisions within their areas of responsibility
& provide support for service delivery across the practice.
Flexibility in work patterns is required to
manage staff appropriately, attend meetings, provide emergency cover & act
as a point of contact for staff. The post-holder will also support the
management team in promoting Equality, Diversity & Inclusion (ED&I),
Safety, Health, Environment & Fire (SHEF), quality & continuous
improvement, confidentiality, collaborative working, service delivery, &
learning & development.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a GP Surgery / healthcare setting
- Strong leadership & team management skills.
- Ability to work collaboratively with senior management.
- Experience of performance management, including appraisal writing, staff development & disciplinary procedures
- NHS / Primary Care general practice experience
- Relevant health & safety experience
- Experience in complaint handling & patient liaison
- Understanding of safeguarding & equality legislation
Desirable
- Experience of successfully developing & implementing projects
- Experience in rota planning, staff appraisals, & performance management
- Knowledge of NHS policies & procedures
- Knowledge of CQC regulations
Qualifications
Essential
- Good standard of education with excellent literacy & numeracy skills
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership &/or management qualification
- AMSPAR qualification
Other requirements
Essential
- Ability to work flexibly to cover surgery hours, including extended hours clinics on Tuesdays & Thursdays as per rota.
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
Skills
Essential
- Excellent communication skills (written, oral & presenting)
- Strong IT skills
- Excellent leadership skills
- Ability to prioritise, delegate & work to tight deadlines in a fast-paced environment
- Effective time management (planning & organising)
- Ability to network & build relationships
- Proven problem solving & analytical skills
- Ability to implement & embed policy & procedure
- Ability to motivate & train staff
- Proficient in using SystmOne clinical system & Microsoft Office
Desirable
- Strategic thinker & negotiator
- Ability to recognise opportunities to enhance service delivery
Personal qualities
Essential
- Polite & confident
- Flexible & cooperative
- Excellent communication & interpersonal abilities.
- Motivated & proactive
- Ability to use initiative & judgement
- High levels of integrity & loyalty
- Sensitive & empathetic in distressing situations
- Ability to remain calm under pressure & manage competing priorities
- Confident, assertive & resilient
- Ability to motivate teams, enhance morale & maintain a positive working environment, including team building sessions
- Forward thinker with a solution focused approach
- Ability to drive & deliver change effectively
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a GP Surgery / healthcare setting
- Strong leadership & team management skills.
- Ability to work collaboratively with senior management.
- Experience of performance management, including appraisal writing, staff development & disciplinary procedures
- NHS / Primary Care general practice experience
- Relevant health & safety experience
- Experience in complaint handling & patient liaison
- Understanding of safeguarding & equality legislation
Desirable
- Experience of successfully developing & implementing projects
- Experience in rota planning, staff appraisals, & performance management
- Knowledge of NHS policies & procedures
- Knowledge of CQC regulations
Qualifications
Essential
- Good standard of education with excellent literacy & numeracy skills
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership &/or management qualification
- AMSPAR qualification
Other requirements
Essential
- Ability to work flexibly to cover surgery hours, including extended hours clinics on Tuesdays & Thursdays as per rota.
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
Skills
Essential
- Excellent communication skills (written, oral & presenting)
- Strong IT skills
- Excellent leadership skills
- Ability to prioritise, delegate & work to tight deadlines in a fast-paced environment
- Effective time management (planning & organising)
- Ability to network & build relationships
- Proven problem solving & analytical skills
- Ability to implement & embed policy & procedure
- Ability to motivate & train staff
- Proficient in using SystmOne clinical system & Microsoft Office
Desirable
- Strategic thinker & negotiator
- Ability to recognise opportunities to enhance service delivery
Personal qualities
Essential
- Polite & confident
- Flexible & cooperative
- Excellent communication & interpersonal abilities.
- Motivated & proactive
- Ability to use initiative & judgement
- High levels of integrity & loyalty
- Sensitive & empathetic in distressing situations
- Ability to remain calm under pressure & manage competing priorities
- Confident, assertive & resilient
- Ability to motivate teams, enhance morale & maintain a positive working environment, including team building sessions
- Forward thinker with a solution focused approach
- Ability to drive & deliver change effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
