Business and Compliance Manager

Job description

Job responsibilities

NHS jobs A2124-25-0001

Job Title: Business and Compliance Manager Location: Fairbrook Medical Centre

Hours: Part-time, 28 -30 hours per week Hourly Rate: Up to £23 per hour (depending on experience) Start Date: As soon as possible, subject to notice period

About Us:

We are a busy and growing General Practice Surgery, serving around 15,000 registered patients. Our forward-thinking, patient-focused approach drives us to continually improve and deliver outstanding healthcare services. To support our continued success, we are looking to expand our team with the addition of a Business and Compliance Manager.

Role Overview:

As a Business and Compliance Manager, you will play a vital role in ensuring the practices smooth business operations and compliance with healthcare regulations. This is a newly created role, offering the opportunity to influence key operational processes and contribute to the overall efficiency of our practice. The ideal candidate will have experience in the NHS, particularly within general practice settings, and a thorough understanding of relevant processes and regulations.

Key Responsibilities:

Business Operations & Compliance Management:

• GP Contract Variations: Implement necessary contract adjustments and communicate updates to relevant staff.
• Policies & Procedures: Draft and update practice policies to ensure compliance with regulations and best practices.
• Service Delivery: Ensure services meet regulatory standards and patient expectations.
• CQC Oversight: Lead the preparation for CQC inspections and ensure continuous compliance.
• Complaints Management: Handle patient and staff complaints, ensuring resolution is timely and effective.

Team & Communication Management:

• TeamNet Management: Oversee communication and document sharing via TeamNet within the practice.
• Team Building: Plan and execute team-building initiatives to enhance collaboration and morale.
• Social Media & Online Presence: Manage and expand the practices social media profiles (e.g., Facebook, Twitter, Instagram), ensuring alignment with practice policies and regulations.
• Website Management: Regularly update the practices website to keep it current and compliant with regulatory standards.

Technology Innovation & Expansion:

• Driving Innovation: Lead the adoption of new technologies that improve efficiency, patient care, and practice operations. This includes exploring and implementing technological solutions to streamline workflows, improve communication, and enhance service delivery.
• Technology Integration: Expand the use of digital tools within the practice to improve patient experience, including the introduction of new digital systems where appropriate.
• Expanding Social Media Use: Develop strategies to expand the practice's use of social media resources, engaging with the local community and enhancing the practices online visibility.

General Practice Support & Operations:

• Parking Management: Oversee staff parking permits and compliance with practice policies.
• General Support: Provide assistance in other areas of the practice as needed.
• Operations Manager Cover: Provide cover for the Operations Manager during absence, ensuring continuity.
• Project Leadership: Lead and manage new projects within the practice to drive innovation and efficiency.

Skills & Experience:

• Proven experience in business or practice management, ideally within an NHS or general practice setting.
• Strong understanding of healthcare regulations and general practice operations.
• Familiarity with NHS processes, including GP contracts and PCN management.
• Exceptional organisational and time-management skills.
• Ability to work autonomously as well as part of a team.
• Excellent communication skills for engaging with staff, patients, and external partners.
• Experience in policy and procedure writing is highly desirable.
• Proficient with IT systems, including TeamNet, website management tools, and office software (MS Office).

What We Offer:

• Competitive hourly rate of up to £23 per hour, depending on experience.
• 28 -30 hours per week, with flexible working arrangements.
• Supportive and friendly work environment.
• Opportunities for personal and professional development.
• Involvement in innovative projects that help shape the future of the practice.

How to Apply:

If you have experience in the NHS or a general practice setting and a passion for making a difference in healthcare, we want to hear from you! Please send your CV and a cover letter detailing your relevant experience and why youre the perfect fit for the role to Michele Cain, Practice Manager Operations michele.cain@nhs.net

Kate Page, Senior Partner catherine.page2@nhs.net

Person Specification

Skills

Essential

• Skills
• Essential
• Excellent communication skills (written, oral, and presenting)
• Strong organisational skills and the ability to prioritise tasks effectively
• Strong IT skills, including proficiency with office software and digital tools (e.g, TeamNet, website management)
• Ability to motivate and train staff and support team development
• Ability to manage time effectively and meet deadlines in a fast-paced environment
• Ability to problem-solve and think creatively to overcome challenges

Other Requirements

Essential

• Other Requirements
• Essential
• Disclosure Barring Service DBS check
• Full UK driving licence
• Flexibility to work outside core office hours (as required)

Qualifications

Essential

• Person Specification
• Qualifications
• High standard of education with excellent literacy and numeracy skills

Desirable

• Desirable
• Educated to degree level or equivalent in healthcare, business, or a related field (not essential)

Experience

Essential

• Experience
• Essential
• Experience of working with the general public
• NHS / primary care / general practice / healthcare setting experience
• Experience of working in a supervisory or team leader role
• Experience of implementing and supporting policies and procedures
• Experience of developing and leading small projects or initiatives

Personal Qualities

Essential

• Personal Qualities
• Essential
• Polite - confident and resilient
• Flexible and cooperative
• Strong interpersonal skills with the ability to work as part of a team
• Evidence of commitment to the values and ethos of the practice
• Motivated and proactive approach to work
• Ability to manage workload effectively and remain calm under pressure
• Willingness to work flexibly and adapt to changing priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fairbrook Medical Centre

Address

4 Fairway Avenue

Borehamwood

Hertfordshire

WD6 1PR

Employer's website

https://www.fairbrookmedical.co.uk/ (Opens in a new tab)