Job responsibilities
Job Description
Job
Title: Prescription
Administrator
Hours: 20 - 24 hours per week. Hours must cover Mondays and
Fridays 8.30am to 5pm (8 hrs) and either a Tuesday or Wednesday (4-8 hrs).
Salary: £12.00 to £12.50 per hour depending
on experience as at March 2025. Please note this rate is due to increase as at 1st April 2025 to an unspecified rate currently.
Place of Work: Penn Hill Surgery
Reports
to: Clinical Pharmacist
Responsible
to: Practice Manager
Job
Summary
To provide a high standard of service in the
processing of prescription requests.
To act as a focal point of communication
between all members of staff, patients, pharmacies, and hospitals, to ensure
patients repeat medication is produced within the current protocols of the
surgery.
To act as a focal point of communication
between all members of staff, patients, pharmacies, and hospitals, to ensure
patients repeat medication is produced within the current protocols of the
surgery.
To carry out duties with a positive attitude
and approach towards problem solving.
To uphold and deliver the values, standards,
aims objectives and expectations of the Penn Hill Surgery.
Key
Relationships
-
Patients,
visitors, carers and family members
-
GP Partners
-
Practice Nurse
Team
-
Management Team
-
All members of
staff
-
Community
Pharmacies
-
Hospital
Secretaries
Job
Responsibilities
-
Strict adherence
to patient confidentiality at all times
-
Process
prescription requests in accordance with the current repeat prescribing
protocol
-
Receive
prescription queries from patients, pharmacies and all members of staff, and to
understand who to approach for help.
-
Enter relevant
patient information accurately into Emis Web as required
-
Action tasks on
Emis on a daily basis
-
Action patients
requests on AskMyGP and sent by email
-
Check patient
records for chronic disease reviews and book accordingly if due
-
Monthly drug
monitoring using built in searches within Emis & booking relevant
appointments
-
Use the
Prescription Tracker to establish the status of electronic prescriptions
-
Contact other
surgeries requesting medication summaries for new patients if needed
-
Liaise with
hospital staff, community mental health team, turning point with reference to
discharge and clinic letters
-
Scan documents
into patients notes if needed
-
Liaise with
pharmacies regarding queries, updating them on medication changes to blister
packs, and arranging any urgent action required
-
Undertake any
other additional duties appropriate to the post as requested by the Partners or
Managers as indicated in the employment contract.
General
Responsibilities
General:
-
Attend team meetings, monthly staff
meetings and other meetings as appropriate
-
Participate in, and contribute to,
service improvement work with the Practice Manager and Partners.
-
To undertake any other duties
commensurate with the post and to react to statutory, legislative and NHS
policy within the scope of the role, including CQC registration compliance
Confidentiality
-
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
-
In the
performance of the duties outlined in this job description, the post holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organization. All such
information from any source is to be regarded as strictly confidential.
-
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health
and Safety
The post holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health and Safety policy, the practice Health and Safety manual, the
practice Infection Control policy and published procedures. This will include:
-
Using personal
security systems within the workplace according to practice guidelines
-
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks
-
Making effective
use of training to update knowledge and skills
-
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
-
Actively
reporting health and safety hazards and infection hazards immediately when
recognised
-
Keeping own work
areas and general/patient areas generally clean and tidy, assisting in the maintenance
of general standards of cleanliness consistent with the scope of the job
holders role
-
Undertaking
periodic infection control training (at least annually)
-
Minimising and
reporting identified or potential risks
Equality
and Diversity
The post holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
-
Acting in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
-
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
-
Behaving in a
manner which is welcoming to and of the individual, is non-judgemental and
respects their circumstances, feelings, priorities and rights.
Personal
and Professional Development
The post holder will participate in any
training programme implemented by the practice aspart of this employment, such as training to
include:
-
Participation in
an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
-
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality
The post holder will strive to maintain
quality within the practice and will:
-
Alert other team
members to issues of quality and risk
-
Assess own
performance and take accountability for own actions, either directly or under
supervision
-
Contribute to the
effectiveness of the team by reflecting on own and team activities and make
suggestions on ways to improve and enhance the teams performance
-
Work effectively
with individuals in other teams and agencies to meet patients needs
-
Effectively
manage own time, workload and resources
This job description is not definitive or
exhaustive, and may be reviewed in light of changing circumstances at a
personal or organisational level. Any
changes will be made in consultation with the post holder.
This post may be subject to changes/review as
the needs of the service change. Any
changes will be made following consultation with the individual before changes
are made.
Person Specification
Necessary
Desirable
Academic /
Vocational Qualifications
-
5 GCSEs or equivalent, including English and
Maths
Pharmacy
Technician / Dispenser / Health Care Assistant
Experience
-
Experience of working in a customer service environment
-
Experience of using a clinical medical system,
or similar
-
Experience of Microsoft Office software
-
Experience of dealing with the public/patients
Previous
experience in a similar role
Experience
in pharmacy or healthcare
Experience
of using Emis Web
Knowledge of
primary care in the NHS.
Skills
-
Excellent communication (oral and written)
skills and outstanding interpersonal skills
-
Excellent keyboard and computer skills
-
Ability to listen and empathise
-
Appropriate IT knowledge, skills and experience
-
Negotiating skills and problem solving
-
Good time management
Qualities
-
An understanding, acceptance and adherence to
the need for strict confidentiality
-
Ability to use own judgement, resourcefulness
and common sense
-
Ability to work without direct supervision and
determine own workload priorities
-
Ability to work as part of an integrated
multi-skilled team
-
A positive attitude and approach towards
problem solving
-
Pleasant and articulate
-
Able to work under pressures
-
Able to work in a changing environment
-
Able to use own initiative
-
Honest, caring, pleasant, sympathetic, good
humoured and displays integrity at all times
-
Willing to work flexible hours as necessary
Outside
interests
Empathetic
understanding of patients needs and expectations
