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Patient Spport Receptionist

Putnoe Medical Centre

Information:

This job is now closed

Job summary

We are currently seeking a Patient Support Receptionist to join our friendly team at Putnoe Medical Centre/Walk in Centre.

The role will be 22 hours per week Monday to Friday to ensure cover, This will include a late shift.

Monday: 8.00am - 12.00pm

Tuesday: 12.30pm - 18.30pm

Wednesday 14.00pm - 17.30pm

Thursday: 13.00pmv- 17.30pm

Friday: 8.00am - 12.00pm

The ideal candidate must be highly motivated individual who is able to work as part of a team. Some experience of working as a Medical Receptionist is desirable but not essential as full training will be given.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Main duties of the job

We are looking for an enthusiastic, highly motivated individual who is able to work as part of a team and be flexible. The ideal candidate will be positive and friendly with excellent customer service skills. the role will be expected to provide support to clinical colleagues in the execution of administrative tasks and general assistance to the Practice team. As the face of Putnoe Medical and Walk-in-Centres it is essential s/he projects a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

We are a GP practice and Walk in Centre located in Bedford. We are a large Practice with enthusiastic friendly staff in our team. We are currently seeking a receptionist to join our friendly team to provide care to our patients.

Date posted

17 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2116-25-0001

Job locations

93 Queens Drive

Bedford

MK41 9JE


Job description

Job responsibilities

- open up reception area

- log on front and back reception computers

- check for incoming faxes

- check and enable surveillance video equipment as necessary

- unlock script and notes cabinets

- unlock patient access entrance

- empty letter box

- check stationery at front desk

- check doctors rooms have correct signs on doors

- update daily Duty Doctor / WiC info on the whiteboard in reception

- telephone patients listed on computer systems re results/letters

- tidy waiting room and leaflets

Evening Patient Support Receptionists Daily Tasks

- check any notes for next morning surgery

- close down the reception area

- log off front and back reception computers ensuring that all users are logged out of clinical system

- enable any answer phones as necessary

- lock script and notes cabinet

- ensure patient access entrance is locked and automatic mechanism is disabled

- undertake security checks of consulting rooms

Weekly Patient Support Receptionist Duties

Check travel box and make appointments as necessary

Administration

- To have thorough knowledge of all Practice procedures

- To work in accordance with written protocols

- Pulling/filing notes for surgeries and update as necessary

- Fax and photocopy as requested

Reception

- Receiving patients, consulting with members of staff

- Handling completed repeat prescriptions to patient and checking names and address

- Be able to cover all reception positions as necessary

Appointments

- Process requests for appointments today and in the future from patients by telephone and in person

- Deal with visit requests

Computer

- Process patients change of address-computer data and medical records (have knowledge of Practice area

- Process repeat prescription requests in accordance with Practice guidelines

Telephone

- Have working knowledge of telephone system, during and after hours

Other Tasks

- Ensure building security have thorough knowledge of doors/windows/alarm

- Any other tasks allocated by Senior Receptionist / Shift Leader

Job description

Job responsibilities

- open up reception area

- log on front and back reception computers

- check for incoming faxes

- check and enable surveillance video equipment as necessary

- unlock script and notes cabinets

- unlock patient access entrance

- empty letter box

- check stationery at front desk

- check doctors rooms have correct signs on doors

- update daily Duty Doctor / WiC info on the whiteboard in reception

- telephone patients listed on computer systems re results/letters

- tidy waiting room and leaflets

Evening Patient Support Receptionists Daily Tasks

- check any notes for next morning surgery

- close down the reception area

- log off front and back reception computers ensuring that all users are logged out of clinical system

- enable any answer phones as necessary

- lock script and notes cabinet

- ensure patient access entrance is locked and automatic mechanism is disabled

- undertake security checks of consulting rooms

Weekly Patient Support Receptionist Duties

Check travel box and make appointments as necessary

Administration

- To have thorough knowledge of all Practice procedures

- To work in accordance with written protocols

- Pulling/filing notes for surgeries and update as necessary

- Fax and photocopy as requested

Reception

- Receiving patients, consulting with members of staff

- Handling completed repeat prescriptions to patient and checking names and address

- Be able to cover all reception positions as necessary

Appointments

- Process requests for appointments today and in the future from patients by telephone and in person

- Deal with visit requests

Computer

- Process patients change of address-computer data and medical records (have knowledge of Practice area

- Process repeat prescription requests in accordance with Practice guidelines

Telephone

- Have working knowledge of telephone system, during and after hours

Other Tasks

- Ensure building security have thorough knowledge of doors/windows/alarm

- Any other tasks allocated by Senior Receptionist / Shift Leader

Person Specification

Qualifications

Essential

  • Good general education including GCSE Maths and English or equivalent

Knowledge and Skills

Essential

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Good IT skills,
  • Good time management
  • Able to demonstrate compassion, empathy and understanding

Desirable

  • Knowledge of using Systmone
Person Specification

Qualifications

Essential

  • Good general education including GCSE Maths and English or equivalent

Knowledge and Skills

Essential

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Good IT skills,
  • Good time management
  • Able to demonstrate compassion, empathy and understanding

Desirable

  • Knowledge of using Systmone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Putnoe Medical Centre

Address

93 Queens Drive

Bedford

MK41 9JE


Employer's website

https://www.putnoemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Putnoe Medical Centre

Address

93 Queens Drive

Bedford

MK41 9JE


Employer's website

https://www.putnoemedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Jane Mason

jane.mason5@nhs.net

+1234319990

Date posted

17 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2116-25-0001

Job locations

93 Queens Drive

Bedford

MK41 9JE


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