Job summary
Birchwood Medical Centre is seeking an experienced, conscientious and reliable part-time receptionist/patient adviser to join our busy reception team.
This is a part-time post working 19 hours per week as follows:
Monday 8.30 am - 12.30 pm
Wednesday 8.30 am - 4.30 pm (with half hour lunch break)
Friday 8.30 am - 5.00 pm (with one hour lunch break)
You will also be required to help cover for colleagues on annual/sick leave. The practice opening times are 8.00 am to 6.30 pm.
Main duties of the job
The successful applicant must have:
- Excellent interpersonal and telephone skills
- Excellent customer service skills
- Be enthusiastic and organised with excellent computer skills
- Be able to remain calm under pressure
- Be flexible and able to adapt to change
- Have ability to work as part of a team or alone with minimum supervision
About us
Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 5 salaried GP's, an ANP, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.
We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.
Job description
Job responsibilities
Reception
- Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the Practice
- Deal
with general enquiries, explain procedures and make new and follow-up
appointments
- Process System Connect online appointment requests
- Use
own judgement and communication skills to ensure that patients with no
prior appointment but who need urgent consultation are seen in a logical
and non-disruptive manner
- Explain
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed
- Handing
completed repeat prescriptions or letters/forms to patient and checking ID
to ensure confidentiality is strictly maintained in line with GDPR and
practice guidance
- Be
able to cover all reception tasks as necessary
Appointments
- Process
and triage appointment requests for today/future appointments from
patients via System Connect, telephone and in person.
- Deal
with visits requests
Patient Adviser
- Help to improve access
to primary care for patients and reduce pressures upon GPs
- Provide clear
information about the range of services available both inside and outside
the practice to give real choice to patients allowing them to consider
alternative services that best meet
their health and social care needs
- Provide patients with a
first point of contact that directs them to the most appropriate source of
help, at the right time, in the
right place with the most relevant person/organisation
Computer
- Use
practice computer system to book/cancel/amend appointments, check patient
information, enter relevant information onto patient records, etc
- Action
tasks sent to reception team
This job description is not exhaustive & the post holder must be prepared to negotiate variations in the job description, dependent on responding to changes within the practice, the Primary Care Network & NHS. The post holder may be required to undertake other duties that may reasonably be asked of them from time to time.
Job description
Job responsibilities
Reception
- Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the Practice
- Deal
with general enquiries, explain procedures and make new and follow-up
appointments
- Process System Connect online appointment requests
- Use
own judgement and communication skills to ensure that patients with no
prior appointment but who need urgent consultation are seen in a logical
and non-disruptive manner
- Explain
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed
- Handing
completed repeat prescriptions or letters/forms to patient and checking ID
to ensure confidentiality is strictly maintained in line with GDPR and
practice guidance
- Be
able to cover all reception tasks as necessary
Appointments
- Process
and triage appointment requests for today/future appointments from
patients via System Connect, telephone and in person.
- Deal
with visits requests
Patient Adviser
- Help to improve access
to primary care for patients and reduce pressures upon GPs
- Provide clear
information about the range of services available both inside and outside
the practice to give real choice to patients allowing them to consider
alternative services that best meet
their health and social care needs
- Provide patients with a
first point of contact that directs them to the most appropriate source of
help, at the right time, in the
right place with the most relevant person/organisation
Computer
- Use
practice computer system to book/cancel/amend appointments, check patient
information, enter relevant information onto patient records, etc
- Action
tasks sent to reception team
This job description is not exhaustive & the post holder must be prepared to negotiate variations in the job description, dependent on responding to changes within the practice, the Primary Care Network & NHS. The post holder may be required to undertake other duties that may reasonably be asked of them from time to time.
Person Specification
Qualifications
Essential
- GCSE grade C or above in English and Maths
- Good computer skills
Experience
Essential
- Experience of dealing with patients/public
Desirable
- Medial receptionist experience
- Experience of working in general practice or a healthcare environment
Essential Criteria
Essential
- Good interpersonal and communication skills
- Flexibility
Person Specification
Qualifications
Essential
- GCSE grade C or above in English and Maths
- Good computer skills
Experience
Essential
- Experience of dealing with patients/public
Desirable
- Medial receptionist experience
- Experience of working in general practice or a healthcare environment
Essential Criteria
Essential
- Good interpersonal and communication skills
- Flexibility
