Contact Centre Advisor
This job is now closed
Job summary
We are looking for an enthusiastic individual to join our fast paced Contact Centre team!
Do you have a keen interest in health care?
Do you get job satisfaction from helping people?
Are you able to remain calm and professional under pressure?
If you feel that we could be describing you, then we want to hear from you! We have a vacancy available in our busy Contact Centre team based in Cosham.
Our Contact Centre can take on average 17,000 calls a month and process approximately 2500 eConsults a month, whilst delivering excellent service and care to our patients.
Working alongside our highly trained care navigators guided by an onsite deputy & team leader, you will be trained and educated in Primary Care and the huge role this plays in patients lives.
If you believe you have what it takes then please let us know!
We currently have 2 vacancies for 20.5 and 29 hours a week. Please see the Vacancy Pack for full details including shift patterns.
Please note we may close applications early if we receive a large amount of applications.
Main duties of the job
Due to the expansion of our progressive Practice, a vacancy has become available in our innovative Contact Centre. You will be the first point of contact for patients and have a diverse range of responsibilities. Your role will be integral to the Practice and our patients, as you ensure that they receive the right care, at the right time and by the correct method. Portsdown Group Practice is a large, urban practice with 63,000 patients, working across 6 sites. The work we do is challenging, interesting and hugely varied, reflecting the demographic mix of our patients. We are a long-established training practice and our commitment to ongoing learning is unparalleled. If you can work, sometimes under pressure, to high standards, are flexible and reliable, with excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).
We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitians, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.
The Practice is well established, financially secure and successful.
Details
Date posted
02 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2111-25-0008
Job locations
Portsdown Group Practice
Cosham Park Avenue
Portsmouth
PO6 3BG
Employer details
Employer name
Portsdown Group Practice
Address
Portsdown Group Practice
Cosham Park Avenue
Portsmouth
PO6 3BG
Employer's website
https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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