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Abbey Medical Centre

Care Navigator / Receptionist

The closing date is 05 November 2025

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Job summary

We are looking to recruit a compassionate, diverse individual to join our team in the role of Receptionist / Care navigator.

The role is a fast paced ever changing position which requires the skill to work both on your own initiative and as a team. The position is advertised as a 20 + hour part time contract, but the successful candidate would be expected to be flexible to cover annual leave and sickness as and when required.

Main duties of the job

Duties will consist of receiving, assisting and directing patients in accessing the appropriate service or health care professional.

Operation and compliance of the telephone system.

Operation and compliance of clinical systems to enable appointment booking and completion of medical records.

Scanning and filing to enable correct and up to date medical records.

Provide reception duties to out of hours clinics.

To follow practice protocol and procedures.

About us

We are a small, integral part of the community providing not only health care but a warm welcoming environment to all our 5000+ patients.

You will be joining 4 receptionists and 4 admin staff to support our clinicians consisting of 1 GP principal, 3 salaried GP's, 1 ANP, 2 PN's and 2 HCA's. We also have an in house pharmacist and a mental health OT.

Working along side us are a mental health and wellbeing coach and social prescriber.

We are a training practice and have an annual cohort of registrars.

Once onboard, we recognise and enhance your skills encouraging your career options wherever possible.

Details

Date posted

22 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2107-25-0002

Job locations

63 Central Avenue

Beeston

Nottingham

NG9 2QP


Job description

Job responsibilities

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols

Filing post in medical records

Photocopy as requested

Receiving results/messages from the hospital and various source

Reception

Receiving patients consulting with members of Practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.

Deal with visits requests

Dealing with general enquiries from patients

Computer

Scanning all documentation onto clinical system

Process patients change of address computer data and medical records (have knowledge of Practice area.

Process repeat prescription request in accordance with Practice guidelines

Entering any other relevant documentation onto clinical system

Telephone

Have working knowledge of telephone system, during and after hours.

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers

Job description

Job responsibilities

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols

Filing post in medical records

Photocopy as requested

Receiving results/messages from the hospital and various source

Reception

Receiving patients consulting with members of Practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.

Deal with visits requests

Dealing with general enquiries from patients

Computer

Scanning all documentation onto clinical system

Process patients change of address computer data and medical records (have knowledge of Practice area.

Process repeat prescription request in accordance with Practice guidelines

Entering any other relevant documentation onto clinical system

Telephone

Have working knowledge of telephone system, during and after hours.

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers

Person Specification

Qualifications

Desirable

  • Previous experience in a GP surgery, on reception, or in a medical setting.
Person Specification

Qualifications

Desirable

  • Previous experience in a GP surgery, on reception, or in a medical setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbey Medical Centre

Address

63 Central Avenue

Beeston

Nottingham

NG9 2QP


Employer's website

https://www.abbeymedicalcentre.org/ (Opens in a new tab)

Employer details

Employer name

Abbey Medical Centre

Address

63 Central Avenue

Beeston

Nottingham

NG9 2QP


Employer's website

https://www.abbeymedicalcentre.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Lead

Claire Matthews

claire.matthews66@nhs.net

+1159255323

Details

Date posted

22 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2107-25-0002

Job locations

63 Central Avenue

Beeston

Nottingham

NG9 2QP


Supporting documents

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