Quayside Medical Practice

Practice Business Manager

The closing date is 09 January 2026

Job summary

Quayside Medical Practice is a well-established Teaching practice, providing care to a patient list size of 12,000. We are a stable partnership of 7 GP Partners with 4 Salaried GPs and a committed team of clinical and non-clinical staff.

We are looking for a Practice Business Manager to manage the operational aspects and work with the partners on business development and strategy. This diverse role is responsible for the smooth day-to-day running, staff management, facilities management, overseeing HR functions, compliance and ensuring the practice meets its contractual obligations.

Main duties of the job

The successful candidate will have excellent interpersonal and organisation skills, be experienced in business and project management and have high level IT skills. We have a high staff retention so they will also promote and maintain staff development.

A Business Operations Officer, Digital Transformation Lead and a Patient Services Officer support this role.

Ideally, we are looking for experience within general practice but welcome applications from candidates who can demonstrate that they have the transferable skills and experience in the areas mentioned.

About us

Located in Newhaven, we are very close to Brighton and Lewes. Newhavens town centre is benefitting from investment and renewal, at the heart of which sits our new premises which we are expecting to relocate to in the Summer of 2026. The new manager will play a key role in this move.

Our CQC rating is Outstanding (2016).

Date posted

23 December 2025

Pay scheme

Other

Salary

£50,000 to £60,000 a year WTE (pro-rata for part-time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2104-25-0001

Job locations

Chapel Street

Newhaven

East Sussex

BN9 9PW

Job description

Job responsibilities

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h) Liaise with the accountant and oversee payroll and pensions, ensuring accurate reporting and submissions.

i) Work closely with the Partners on financial planning, budget setting and forecasting.

j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.

k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

l) Oversee the significant event and complaints processes, in line with current legislation and guidance.

m) Manage contracts and maintenance for services and equipment.

n) Oversee the review and update of all practice policies and procedures.

o) Lead and coordinate projects within the practice.

p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Deal with the preparation of business cases for new services and provide project management, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the staff and the partnership to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up-to-date action plan.

x) Support the management of the Patient Participation Group.

y) Manage estates and facilities, including health and safety aspects and risk assessments.