Patient Advisor

Job summary

Holes Lane Medical Centre is a progressive, innovative, adaptive, and high achieving training practice established in Woolston, Warrington. We have 2 branches located within easy reach of the M62 and M6 motorways that serve a population of 10,200 patients.

We continually strive to, not only respond to the communitys needs, but encourage the growth and development of all our staff. We believe that effective teamwork, collaboration, and continual improvement delivers strategies that keep the practice resilient. We are searching for a likeminded individual who shares this ethos.

In April 2024, we introducedMy Care. A new approach in the management of care for patients with long-term conditions. It is collaborative, empowering the patient to have a quality of life by addressing their needs holistically and promoting shared decision making with the support of the clinician. Feedback from patients and staff has been very good. Continual nurse training will be offered to keep this initiative a success.

Main duties of the job

We are seeking a friendly, professional, and highly organised Patient Advisor/Receptionist to join our front-of-house team working 20 hours per week. You will be the first point of contact for patients, providing a warm welcome and delivering excellent customer service both in person and over the phone. Your responsibilities will include booking appointments, managing patient records, handling enquiries, and supporting the clinical team to ensure smooth day-to-day operations.

Key Responsibilities

Greet and assist patients in a courteous and efficient manner.

Schedule appointments and manage bookings.

Answer phone calls and respond to patient queries.

Update and maintain accurate patient records.

Support administrative tasks and always ensure confidentiality.

Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment.

About us

Why Join Us?

• Work within asupportive interactive teamenvironment.
• You would work within a supporting and interactive team that feels like family.
• Competitive salarywith opportunities for progression.
• Where possible we will support yourwork life balance.
• Make a meaningful impacton patient care within our local community.
• Access to ongoingtraining and professional development.

If you are a dedicated and compassionate individual with strong communication skills and a passion for providing excellent patient care and support, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and qualifications.

Join us at Holes Lane Medical Centre and help us shape the future of primary care.