Clinical Administrator

Job description

Job responsibilities

Familiarise yourself with the features and functionality of the clinical system and any associated programmes to ensure knowledge is current and systems are efficiently and effectively utilised.

Escalate technical issues to the appropriate person and/or organisation.

Liaise with key contacts to ensure all staff and work processes are effectively contributing to practice clinical performance and meet contractual clinical requirements.

File patient records and correspondence in patient medical records.

To conduct searches on the clinical system to identify patients for recall and ensure invites are made in a timely manner via telephone or letter and appropriately read coded within the patients medical record.

Operate the programme of recall to harmonise recall for patients on multiple registers, thereby reducing impact on patients and reduce unnecessary patient contacts.

Operate the programme of recall to smooth workload across the financial year as much as possible.

Ensure patients on recall registers are booked for review in accordance with the chronic disease booking protocol.

Compose appropriate patient letters and information leaflets.

To ensure you are familiar with and maintain up to date knowledge of the Quality and Outcomes Framework (QOF) and Eclipse requirements and associated read codes.

Maintain an overview of Population Manager achievement to ensure the practice is on track for clinical performance (for QOF and Eclipse)

Proactively manage and liaise with key contacts to address any areas of potential or actual under performance.

Within defined protocols enter and amend clinical read codes in patients medical records

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To assist the Admin Manager with all clerical and administrative duties.

To assist with the gathering of statistics and information when required.

To provide cover for members of the secretarial and administrative team during periods of sickness and annual leave.

To support with all practice administrative tasks as required

Person Specification

Experience

Essential

• Experience of customer service

Desirable

• Experience of dealing with patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beechfield Medical Centre

Address

Beechfield Gardens

Spalding

Lincolnshire

PE11 1UN

Employer's website

https://www.beechfieldmc.co.uk/ (Opens in a new tab)