Marsh Medical Practice

Dispensary Manager

This job is now closed

Job summary

Marsh Medical Practice are looking to recruit a Dispensary Manager to lead our dispensary team and ensure the smooth operation of our dispensary services. The role covers two sites - Manby and North Somercotes. This leadership role will require the post holder to be proactive in the development of the dispensary and its staff as well as engaging with various stakeholders.

If you are highly motivated and have excellent dispensing management experience or looking to make the next career move into dispensary management then this post might be what you are looking for.

We offer a supportive and proactive working environment to all our team to develop skills and competencies. Our goal is to deliver high quality healthcare which is safe, effective and caring and responsive to the needs of our patients by following current best practice reccomendations.

Main duties of the job

Day to day management of 2 sites - North Somercotes and Manby
Thorough understanding and working knowledge of Reimbursement and Renumeration in Dispensing practice
Rota Management
Responsibility for end of month FP10s
Approve/Manage annual leave requests
Appraisals/one to ones
Recruitment
Training of new dispensers
Creation and updating of SOP's
Full responsibility of achieving DSQS
Keeping up to date with and disseminating national/local prescribing guidelines
Point of contact for dispensary related concerns/complaints
Negotiating MDS discounts and meeting with company representatives
Analysis/reconciliation of wholesaler statements
Reconciliation of MDS discounts
Analysing and reporting EPACT data
Regular drug tariff/concession checks
Reporting on usage/compliance in buying
Formulary maintenance and updates
Profitability reporting with lead clinician and SMT
Understanding and analysis of PCSE statements
Ensure dispensary & team meet all legal and regulatory requirements, eg CQC
SMT leadership member

About us

We are a forward thinking rural General Practice covering two sites. Each site has a busy dispensary and we also provide dosettes and a delivery service. One site has an automated collection machine for 24 hour prescription collection and the other site has an automated dosette machine.

We have an excellent team of clinical and non clinical staff. We are a teaching practice for medical students and we have also trained many of our dispensers ourselves.

We have regular team meetings and you would also be part of the SMT.

Date posted

14 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2092-25-0002

Job locations

Keeling Street

North Somercotes

Louth

Lincolnshire

LN11 7QU

Manby Middlegate

Manby

Lincolnshire

LN11 8EB

Job description

Job responsibilities

The Dispensary Manager plays a key role in the Senior Management Team. The focus of the role is to deliver a well led, safe, effective, patient centred and profitable dispensary operation.

Staff Management

Lead the team in all aspects of the dispensary provision, developing and maintaining a positive and proactive team spirit so that both staff and patient satisfaction and wellbeing is maintained.

Ensuring that dispensary staff perform at effective and safe levels by holding them accountable and using performance review techniques as necessary.

Organising dispensary staff rotas - ensuring adequate staff cover at all times. Ensure that all dispensary staff complete all required training. Encourage the team to develop themselves on relevant, business-aligned recognised courses.

Appraising dispensary staff and evaluating staff competencies.

Assisting the Practice Manager with the recruitment of dispensary staff.

Be able to provide supervisory and mentorship to the team members as needed.

Finance Management

Maximise all available income streams including incentive schemes (such as DSQS and PQS), purchasing control and ensuring optimal discounts.

Liaison with wholesaler representatives to ensure best prices and discounts.

Optimal stock control and minimal wastage.

Understand the GMS drug statement and the implications to the business.

Compliance, Review & Development

Ensuring that the department runs in line with all regulations, business strategy and guiding principles.

Ensuring all Care Quality Commission requirements, controlled drug regulations and safe management of medicine is maintained.

Manging and dealing with complaints and significant events that occur in relation to the dispensary. This includes analysing significant events/complaints to ensure root causes and trends are identified in order additional training or other corrective measures.

Maintain & create dispensary SOPs as required.

Maintain and develop practice formularies.

Embrace and implement (with the support of the wider team) changes which improve patient care, safety and profitability.

Engage with all relevant practice meetings.

Organise and manage regular dispensary meetings.

Attend the SMT Meetings and proactively support the team.

Although the Dispensary Manager role is ultimately responsible for the running of the dispensary it is expected many of the following duties would be delegated by yourself and managed by the team under your supervision.

Ensuring the following jobs are completed in relation to purchasing and stock control:

Supervision of daily ordering of stock from appropriate wholesalers.

Supervision of daily receipt of stock overseeing any issues.

Checking monthly statements.

Checking credit notes against returns and chasing outstanding credits.

Maintain adequate stock ensuring timely stock rotation and minimal wastage.

Ensure annual stock takes are carried out (with the assistance of the Practice Manager).

List, value and ensure any out-of-date stock is destroyed and reported on.

Ensuring the following jobs are completed in relation to prescriptions and prescription money:

Daily: check prescriptions for signature/endorsements and sort into paid/unpaid by Doctor

Daily: submitting all unsigned prescriptions to the Partners; sorting post-dated prescriptions

Daily: overseeing cashing up of prescription money, balancing and recording

Monthly: calculating number and value of prescription charges and checking against Health Authority statements

Monthly: sorting prescriptions and checking endorsements.

Ensuring the following jobs are completed in relation to the destruction of drugs:

Daily: dealing with returned medication from patients.

Monthly: dealing with uncollected medication.

Monthly: dealing with returned controlled drugs from patients for destruction.

Ensuring the following jobs are completed in relation to dispensing:

Overseeing/checking colleagues dispensing.

Removing out of date repeats from patients' computerised repeat prescription lists.

Overseeing all aspects of the dispensing process.

Updating MDS patient record sheets and ensuring all MDS packs are updated if necessary.

Oversight of care home medication requirements.

Checking / audit of controlled drugs.

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.