Job summary
We are looking for an experienced GP Practice Secretary to join the Harwood Group Practice team. This is a permanent role for 30 hours per week, Monday to Friday. Because we are a busy environment, youll need to be flexible with your shift patterns to help us cover annual leave and maintain smooth operations.
Why work with us?
We are a largetraining practice looking after over 12,000 patients. Working here means being part of a supportive, established team that handles a high volume of work with efficiency. We value expertise, which is why pay is negotiable based on the level of experience you bring to the table.
Requirements
Direct Experience: You must have previous experience as a medical secretary.
Team Player: Youll be working closely with our clinical and admin staff, so being a team player is essential.
Adaptability: With two sites and a large patient list, you need to be comfortable in a fast-paced setting.
Please note: We are only accepting applications from those with prior medical secretary experience.
Main duties of the job
Referrals Management: Processing and tracking NHS and private referrals using systems like e-Referral (e-RS). This is a huge part of the jobensuring urgent cancer (2WW) and routine referrals are sent quickly and accurately.
Letter Typing: Writing letters on behalf GPs to produce referrals, medical reports, and general correspondence.
Patient Liaison: Dealing with patient queries regarding their referrals and hospital appointments, often acting as a bridge between the patient and the GP.
Liaising with Secondary Care: Contacting hospital departments, consultants' secretaries, and other external agencies to follow up on patient care.
General Admin Support: Assisting the Practice Manager and GPs with ad-hoc tasks and occasionally helping the wider admin team during busy periods or leave
About us
At Harwood Group Practice, we pride ourselves on being more than just a workplace; we are a dedicated team of professionals working across two sites to provide high-quality care to our 12,000+ patients.
We operate as a multi-disciplinary team. Because we are a training practice, there is a strong culture of learning and professional development. The atmosphere is fast-paced and busy, but alsosupportivewe rely on each other to get the job done, and there is always a colleague nearby to offer advice or a helping hand.
Work Ethic
Our ethic is centered on efficiency and patient-centered care. Dealing with a large patient list requires a "can-do" attitude and a high level of personal responsibility. We value staff who are proactive, reliable, and take pride in the accuracy of their work, especially when managing complex medical correspondence and referrals.
Benefits of Working With Us
Competitive Pay: We recognise the value of experience, which is why our pay rates for this role are negotiable based on what you bring to the practice.
Professional Growth: Being part of a training practice means you are surrounded by admin & clinical expertise and opportunities to keep your skills sharp.
Stability: We offer a permanent, structured 30-hour week within a stable and essential healthcare environment.
A Supportive Network: You aren't just an "admin" staff member here; you are an essential link in the clinical chain, working alongside GPs and management who truly value the secretarial role.
Job description
Job responsibilities
Post: Medical Secretary
Location: Harwood Group Practice (Harwood and Tonge Moor sites)
Hours: 30 hours per week (Monday Friday)
Reporting to: Practice Manager & GP Partners
Job Purpose
To provide a comprehensive, high-quality secretarial and administrative service to the GPs and health professionals across the Harwood Group Practice. The post-holder will be responsible for ensuring the efficient management of patient referrals, clinical correspondence, and supporting the practices training and audit requirements.
Main Duties & Responsibilities
1. Referral Management & Clinical Correspondence
Dictation & Typing: Efficiently and accurately typing for referral letters, medical reports, and general correspondence.
Urgent Referrals: Prioritise and process 2-Week Wait (2WW) urgent cancer referrals with high accuracy and urgency.
e-Referral Service (e-RS): Manage the electronic referral system, ensuring all documents are attached and sent correctly. Ensuring the referral is sent to the correct department, first time to prevent delays to the patient.
Chasing Referrals: Actively follow up on outstanding hospital appointments and referral statuses on behalf of patients and clinicians.
Advice & Guidance (A&G): Facilitate the Advice and Guidance process between GPs and secondary care consultants.
2. Patient Liaison
Enquiries: Serve as the primary point of contact for patients regarding referral queries, providing clear information and managing expectations professionally.
Communication: Liaison with hospital departments, consultants' secretaries, and insurance companies to resolve administrative issues.
3. Meeting Coordination
Attendance: Attend practice meetings as required (e.g., clinical, MDT, or administrative meetings).
Minuting: Take accurate minutes of meetings and ensure they are transcribed and distributed in a timely manner.
4. Quality Assurance & Audits
Referral Audits: Conduct regular audits of referrals to ensure that none have been missed, delayed, or rejected without action.
Data Integrity: Ensure all patient information is accurately "read-coded" and updated on the clinical system (EMIS).
5. Training & Development
Staff Induction: Provide specialised referral induction training for new staff including GP Trainees (Registrars).
Guidance: Act as the "subject matter expert" for secretarial processes within the practice. Medical terminology knowledge is essential for this role.
Job description
Job responsibilities
Post: Medical Secretary
Location: Harwood Group Practice (Harwood and Tonge Moor sites)
Hours: 30 hours per week (Monday Friday)
Reporting to: Practice Manager & GP Partners
Job Purpose
To provide a comprehensive, high-quality secretarial and administrative service to the GPs and health professionals across the Harwood Group Practice. The post-holder will be responsible for ensuring the efficient management of patient referrals, clinical correspondence, and supporting the practices training and audit requirements.
Main Duties & Responsibilities
1. Referral Management & Clinical Correspondence
Dictation & Typing: Efficiently and accurately typing for referral letters, medical reports, and general correspondence.
Urgent Referrals: Prioritise and process 2-Week Wait (2WW) urgent cancer referrals with high accuracy and urgency.
e-Referral Service (e-RS): Manage the electronic referral system, ensuring all documents are attached and sent correctly. Ensuring the referral is sent to the correct department, first time to prevent delays to the patient.
Chasing Referrals: Actively follow up on outstanding hospital appointments and referral statuses on behalf of patients and clinicians.
Advice & Guidance (A&G): Facilitate the Advice and Guidance process between GPs and secondary care consultants.
2. Patient Liaison
Enquiries: Serve as the primary point of contact for patients regarding referral queries, providing clear information and managing expectations professionally.
Communication: Liaison with hospital departments, consultants' secretaries, and insurance companies to resolve administrative issues.
3. Meeting Coordination
Attendance: Attend practice meetings as required (e.g., clinical, MDT, or administrative meetings).
Minuting: Take accurate minutes of meetings and ensure they are transcribed and distributed in a timely manner.
4. Quality Assurance & Audits
Referral Audits: Conduct regular audits of referrals to ensure that none have been missed, delayed, or rejected without action.
Data Integrity: Ensure all patient information is accurately "read-coded" and updated on the clinical system (EMIS).
5. Training & Development
Staff Induction: Provide specialised referral induction training for new staff including GP Trainees (Registrars).
Guidance: Act as the "subject matter expert" for secretarial processes within the practice. Medical terminology knowledge is essential for this role.
Person Specification
Experience
Essential
- Experience working as a GP Practice or Hospital Medical Secretary (primary or secondary care).
- Knowledge of medical terminology
Personal Qualities
Essential
- High level of accuracy, ability to work under pressure, and strong team ethic.
- Flexibility to cover annual leave.
- Excellent written and verbal communication skills.
- Experience in minute-taking at a professional level
Qualifications
Essential
- GCSE Grade A- C (4-9) in English and Maths.
Person Specification
Experience
Essential
- Experience working as a GP Practice or Hospital Medical Secretary (primary or secondary care).
- Knowledge of medical terminology
Personal Qualities
Essential
- High level of accuracy, ability to work under pressure, and strong team ethic.
- Flexibility to cover annual leave.
- Excellent written and verbal communication skills.
- Experience in minute-taking at a professional level
Qualifications
Essential
- GCSE Grade A- C (4-9) in English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.