GP Practice Receptionist

Job summary

This is a full-timeposition based on a Monday to Friday schedule. We operate on a rotating shift pattern to ensure full coverage during our opening hours.

• Service Hours: Monday to Friday, between 07:45 and 18:30.

• Shift Pattern: You will work alternate shifts each week. For example, one week may consist of early starts (e.g., 07:45 opening), while the following week may consist of late finishes (e.g., 18:30 closing).

• Consistency: There is no weekend or Bank Holiday work required, providing a consistent weekday routine.

Main duties of the job

Patient Coordination & Navigation

• First Point of Contact: Managing the reception desk and multi-line phone systems, greeting patients with professionalism and empathy.

• Care Navigation: Using signposting protocols to ensure patients are booked with the most appropriate professionalwhether that is a GP, Nurse Practitioner, Clinical Pharmacist, or Physiotherapist.

• Appointment Management: Efficiently using EMIS Web to book, cancel, and reschedule appointments, ensuring maximum clinic utilisation.

• Prescription Processing: Handling repeat prescription requests, ensuring they are sent to the GP for signing and forwarded to the correct pharmacy.

• Records Management: Registering new patients, updating personal details, and ensuring medical records are organized and kept strictly confidential in line with GDPR.

• Results & Correspondence: Relaying test results to patients as instructed by clinicians and processing incoming hospital letters and electronic tasks.

• Environment Management: Keeping the waiting area tidy and ensuring that patient information displays are up to date.

• Crisis Handling: Identifying "red flag" symptoms during initial contact and following emergency protocols to escalate urgent medical cases immediately.

• Liaison: Acting as a bridge between the practice and external partners, including hospitals, social services, and community district nurses.

About us

Harwood Group Practice is a well-established healthcare provider that has served the Bolton community for over 50 years. Operating across two primary sitesHarwood Medical Centre and Tonge Moor Health Centrethe practice provides comprehensive primary care services to a diverse local population.

• Rating: Currently rated as "Good" by the Care Quality Commission (CQC).

• Network: The practice is a key member of the Turton Primary Care Network (PCN), collaborating with neighboring surgeries to offer extended access and specialised community services.

• Team Structure: The clinical team is multidisciplinary, comprising GP Partners, Salaried GPs, Advanced Nurse Practitioners (ANPs), and Practice Nurses. It also utilises specialised roles including Physician Assistants, Musculoskeletal (MSK) Specialists, and Health Improvement Practitioners.

• Patient Access: The practice utilises a mix of traditional and modern access models, including "Same Day" urgent appointments, routine pre-bookable slots, and an online consultation system.

• Specialised Care: In-house support includes clinical pharmacists for medication reviews, phlebotomy, and chronic disease management.

• Education: As a teaching practice, Harwood Group is involved in training the next generation of GPs and medical students, maintaining high clinical standards through peer observation and ongoing professional development.