Job summary
- Receive, assist, and direct patients in a welcoming manner in accessing the appropriate service or healthcare professional within a supervised environment of the practice.
Undertake a variety of administrative, reception and clerical duties within the practice, ensuring all delegated duties are carried out within the practices guidelines and policies.
You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.
The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
Main duties of the job
The duties and
responsibilities undertaken by the practice reception team will be varied
dependent on current and evolving practice workload and staffing levels.
To
book patient appointment requests by telephone and in person following practice
procedures.
To
book patient appointments into the Huddersfield Extended Access Service Hub.
To
ensure all messages are dealt with efficiently and appropriately and cascaded
to the relevant person.
To
take requests from members of the public wishing to become patients issuing the
appropriate information and application forms and advising them of the new
patient application process.
To
be confident in arranging an ambulance in an emergency after taking details of
the request and relaying accurate information to the emergency services over
the telephone.
To
be able to process repeat prescription requests accurately in accordance with
practice guidelines.
To
process electronic referrals via the Locala website to the District Nursing
Team.
Provide refreshments for staff and
visitors as required, loading and emptying the dishwasher and keeping kitchen
areas clean and tidy.
As practice processes change under the direction of NHS
England etc. duties and responsibilities will evolve, and it is expected that
the post-holder will undertake training in order to participate and be
competent in a wide range of activities.
About us
We are a friendly, approachable, forward-thinking practice commited to providing a high quality medical service.
We have an excellent team of doctors, advanced clinical practioners, nurses and administrative staff working to give the best service to patients.
We also work closely with the district nursing and health visitor teams which allows us to provide high quality care.
Job description
Job responsibilities
The duties and
responsibilities undertaken by the practice reception team will be varied
dependent on current and evolving practice workload and staffing levels.
To
book patient appointment requests by telephone and in person following practice
procedures.
To
book patient appointments into the Huddersfield Extended Access Service Hub.
To
ensure all messages are dealt with efficiently and appropriately and cascaded
to the relevant person.
To
take requests from members of the public wishing to become patients issuing the
appropriate information and application forms and advising them of the new
patient application process.
To
be confident in arranging an ambulance in an emergency after taking details of
the request and relaying accurate information to the emergency services over
the telephone.
To
be able to process repeat prescription requests accurately in accordance with
practice guidelines.
To
scan and attach documents onto the patients electronic medical record
accurately in accordance with practice procedures.
To
process electronic referrals via the Locala website to the District Nursing
Team.
To process data entry onto patient
medical records, always ensuring accuracy and security of data.
Provide refreshments for staff and
visitors as required, loading and emptying the dishwasher and keeping kitchen
areas clean and tidy.
As practice processes change under the direction of NHS
England etc. duties and responsibilities will evolve, and it is expected that
the post-holder will undertake training in order to participate and be
competent in a wide range of activities.
Job description
Job responsibilities
The duties and
responsibilities undertaken by the practice reception team will be varied
dependent on current and evolving practice workload and staffing levels.
To
book patient appointment requests by telephone and in person following practice
procedures.
To
book patient appointments into the Huddersfield Extended Access Service Hub.
To
ensure all messages are dealt with efficiently and appropriately and cascaded
to the relevant person.
To
take requests from members of the public wishing to become patients issuing the
appropriate information and application forms and advising them of the new
patient application process.
To
be confident in arranging an ambulance in an emergency after taking details of
the request and relaying accurate information to the emergency services over
the telephone.
To
be able to process repeat prescription requests accurately in accordance with
practice guidelines.
To
scan and attach documents onto the patients electronic medical record
accurately in accordance with practice procedures.
To
process electronic referrals via the Locala website to the District Nursing
Team.
To process data entry onto patient
medical records, always ensuring accuracy and security of data.
Provide refreshments for staff and
visitors as required, loading and emptying the dishwasher and keeping kitchen
areas clean and tidy.
As practice processes change under the direction of NHS
England etc. duties and responsibilities will evolve, and it is expected that
the post-holder will undertake training in order to participate and be
competent in a wide range of activities.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 Health and Social Care
Experience
Essential
- Experience of administrative duties Experience of working with the general public Experience of working in a healthcare setting Excellent communication skills (written and oral) Effective time management (planning and organising) Strong IT skills Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policies and procedures Ability to work under pressure
- The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2 Health and Social Care
Experience
Essential
- Experience of administrative duties Experience of working with the general public Experience of working in a healthcare setting Excellent communication skills (written and oral) Effective time management (planning and organising) Strong IT skills Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policies and procedures Ability to work under pressure
- The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
