Job summary
An exciting opportunity has arisen for an experienced and highly driven individual to join our innovative, well established and friendly practice. The successful applicant will join our management team,
supporting the Practice Manager to lead the team to maintain our high standards.
We are looking for a friendly, forward thinking, versatile leader who has experience of
supporting, managing and motivating teams. The individual will need to have excellent communication
and interpersonal skills and can form excellent working relationships.
The individual will also need to be able to produce work of a high standard and work effectively and efficiently under pressure whilst remaining calm.
Main duties of the job
To support the Practice Manager and the wider team in all aspects of practice processes and to look at ways to improve performance, comply with CQC regulations and to ensure continuous improvement along the way whilst supporting, motivating and managing team members. The role will be extremely varied and we require management support across the three sites.
About us
Our well established and well respected practice is currently running across three sites with over 15,000 patients supported by a very experienced clinical and administrative team.
Job description
Job responsibilities
- To undertake assigned tasks, support projects, audits and quality improvements within the practice
- To become involved and provide support with certain aspects of the Practice Manager's workload whilst managing the wider team
- To provide supportive leadership and guidance to the team
- To liaise and work alongside other practices and organisations to support our patients, practice and PCN
- To lead on complaints received and support the management team to reply to complaints in a timely manner
- Ensure all HR processes are adhered to
- Oversee and organise team appraisals, training and development
- Ensure effective response and resolution to staff grievances and disciplinary issues
- To support with financial aspects of the practice, such as assisting with payroll, petty cash etc
- To organise and maintain health and safety regulation for each site
- Updating of policies and procedures
- Reviewing and negotiating business contracts with suppliers and services required for the running of the business.
- Leave requests
- To support the Practice Manager with PCN meetings and related workload
- To support the Practice Manager with strategic business and workforce planning
- To support the Practice Manager to produce reports for the Practice and PCN
- To attend PCN meetings in the absence of the Practice Manager
- To ensure robust agendas are produced and subsequent actions are achieved at departmental meetings
- To ensure compliance and regularly review CQC standards.
Quality:
The post-holder will strive to maintain high quality within the Practice, and will:
- Alert other team members of any concerns of quality and risk
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
Job description
Job responsibilities
- To undertake assigned tasks, support projects, audits and quality improvements within the practice
- To become involved and provide support with certain aspects of the Practice Manager's workload whilst managing the wider team
- To provide supportive leadership and guidance to the team
- To liaise and work alongside other practices and organisations to support our patients, practice and PCN
- To lead on complaints received and support the management team to reply to complaints in a timely manner
- Ensure all HR processes are adhered to
- Oversee and organise team appraisals, training and development
- Ensure effective response and resolution to staff grievances and disciplinary issues
- To support with financial aspects of the practice, such as assisting with payroll, petty cash etc
- To organise and maintain health and safety regulation for each site
- Updating of policies and procedures
- Reviewing and negotiating business contracts with suppliers and services required for the running of the business.
- Leave requests
- To support the Practice Manager with PCN meetings and related workload
- To support the Practice Manager with strategic business and workforce planning
- To support the Practice Manager to produce reports for the Practice and PCN
- To attend PCN meetings in the absence of the Practice Manager
- To ensure robust agendas are produced and subsequent actions are achieved at departmental meetings
- To ensure compliance and regularly review CQC standards.
Quality:
The post-holder will strive to maintain high quality within the Practice, and will:
- Alert other team members of any concerns of quality and risk
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of performance management including appraisal writing, team development and disciplinary procedures
- Excellent communication skills
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Excellent leadership and management skills
- Ability to motivate teams, enhance morale and maintain a positive working environment
Desirable
- Experience of working within the NHS/primary care general practice.
Personal attributes
Essential
- Compassionate
- Caring
- Understanding
- Good listener
- Resilient
- Reliable
- Trustworthy
- Resourceful
- Self-Motivated and proactive
- Hard working and conscientious
- Innovative with enthusiasm and drive
- Flexible and cooperative
- Confident and assertive
- Professional and approachable at all times
- A team player who can motivate and maintain a positive working environment
Knowledge and skills
Essential
- Effective time management and ability to prioritise work in a fast paced environment
- Motivational, personable and approachable with a can do attitude
- Strong IT skills
- Ability to network and build working relationships.
- Ability to implement new policies and procedures
- Ability to plan and undertake quality improvement initiatives to improve service delivery and sustainability
- Strategic thinker and negotiator
Desirable
- Knowledge of the EMIS system
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Desirable
- Knowledge of EMIS system
- Educated to degree level
- Relevant leadership and/or management qualification
- Financial management qualification
- AMSPAR qualification.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of performance management including appraisal writing, team development and disciplinary procedures
- Excellent communication skills
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Excellent leadership and management skills
- Ability to motivate teams, enhance morale and maintain a positive working environment
Desirable
- Experience of working within the NHS/primary care general practice.
Personal attributes
Essential
- Compassionate
- Caring
- Understanding
- Good listener
- Resilient
- Reliable
- Trustworthy
- Resourceful
- Self-Motivated and proactive
- Hard working and conscientious
- Innovative with enthusiasm and drive
- Flexible and cooperative
- Confident and assertive
- Professional and approachable at all times
- A team player who can motivate and maintain a positive working environment
Knowledge and skills
Essential
- Effective time management and ability to prioritise work in a fast paced environment
- Motivational, personable and approachable with a can do attitude
- Strong IT skills
- Ability to network and build working relationships.
- Ability to implement new policies and procedures
- Ability to plan and undertake quality improvement initiatives to improve service delivery and sustainability
- Strategic thinker and negotiator
Desirable
- Knowledge of the EMIS system
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Desirable
- Knowledge of EMIS system
- Educated to degree level
- Relevant leadership and/or management qualification
- Financial management qualification
- AMSPAR qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
