Job summary
We are looking for a enthusiastic, friendly and confident receptionist to join our team. The successful candidate will be expected to work between our three sites which are: Elizabeth Street Surgery, Gorton Street Surgery and Harris Medical Centre. We are temporarily working from of Elizabeth Street and Gorton Street until our new build at Adelaide Street is ready.
We currently have 15,000+ patients and the increasing list size means that we now need to expand our reception team.
The role would be across all three sites. Start time is 7:45am and most days we finish at 6:30pm. Tuesdays we have a later finish where we close at 8pm. However, there would be a need to be flexible at times of increased demand.
The reception role is the initial contact between the patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help to make patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centered approach and have a high standard of patient care at all times.
Main duties of the job
Main duties of the job
The role involves:
- Receiving patients consulting with members of Practice team
- Checking patients in for appointments; making patient appointments or answering patient queries face-to-face
- Handing completed repeat prescriptions to patient and checking names and address.
- Process appointment requests for future appointments from patients by telephone and in person.
- Deal with visit requests
- To take telephone calls from patients about appointments and queries
About us
About us
We have a large dedicated, multi-disciplinary team of doctors, nurses, PP's, ANP's, PA's, care coordinators, social prescribers, HCAs, administrative and reception staff. We have a strong work ethic, assisting, helping and supporting each other along the way.
Date posted
09 December 2024
Pay scheme
Other
Salary
£11.90 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A2084-24-0001
Job locations
Elizabeth Street Surgery
61 Elizabeth Street
Blackpool
FY1 3JG
Doctors Surgery
25 Kentmere Drive
Blackpool
FY4 4TW
Employer details
Employer name
Adelaide Street Family Practice
Address
Elizabeth Street Surgery
61 Elizabeth Street
Blackpool
FY1 3JG
Employer's website
https://www.adelaidestreetfp.co.uk/ (Opens in a new tab)
For questions about the job, contact:
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