Job summary
The successful applicant will provide clerical and reception support to the organisation, to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
- To deal with enquires from medical staff, patients and the general public.
- To record patient information and make appointments.
- To be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision.
- To adhere to MMP's Health and Safety Policy.
Main duties of the job
Health and Safety
To comply with the Health and Safety at Work etc. Act 1974.
To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
To ensure all staff are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.
Ensure a trained first aider is available in the building.
Ensure fire alarms are tested regularly and within the set guidelines.
Equality and Diversity
To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
Safeguarding
Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and MMP policies.
About us
Midlands Medical Partnership is a Birmingham super-partnership currently caring for 72,000 Birmingham Cross-City CCG patients across North and South Birmingham operating out of 10 sites. The partnership was established in April 2009 and continues to grow as a single integrated primary care provider, alongside collaborative working with other similar organisations in our region as part of its strategic forward view.
The vision behind the creation of MMP is to improve and develop all that is excellent about traditional GP services local GPs leading and working in local surgeries to provide long-term doctor/patient relationships based on the established values of trust and personalised care, whilst at the same time being part of a larger, more corporate business structure, allowing our practices and patients to benefit from the resources of a larger organisation, enabling us to improve the range and quality of patient services, improve access and patient responsiveness and improve learning across our organisation.
MMPs core purpose is to work within a culture of quality to constantly improve the care and service we give our patients.
This dynamic partnership with a team of over 200 clinicians and staff is managed by a single executive board, with centralised organisational functions, strong leadership and clinical governance structures.
Job description
Job responsibilities
- Opening the premises, deactivating alarm systems, checking the heating and ventilation.
- Restoring the telephone system, opening the post and distributing medical records or other documentation to the clinician's rooms at the commencement of surgery.
- The registration of patients to the list ensuring a comprehensive capture of all relevant data.
- Receiving and directing of patients on arrival. Monitoring of patients whilst in the reception area. Escorting patients and visitors around the building as requested.
- Booking appointments for the doctors, nurses and other healthcare staff.
- Preparation of repeat prescriptions, sickness notifications, and other documentation for the partner's signature prior to collection by the patient; answering general queries, explaining practice procedures and receiving requests for medication.
- Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology reports and typing duties as required by the manager or clinicians.
- Receiving and recording requests for home visits; preparation of visiting lists; recording patient contact details following visits.
- Ensuring adequate supplies of stationery/equipment is available in the consulting and reception areas. This may include moving stationery to and from the storeroom as required.
- Ventilation and tidying consulting rooms/waiting area following surgeries; ensuring the reception area is kept tidy for incoming colleagues, ensuring there is a handover of information to incoming colleagues.
- Receiving and recording messages for district nursing and other healthcare staff.
- The recording and despatch of medical specimens with accurate details on the relevant accompanying forms. The recording of statistical information as required in line with MMP Policies and Procedure's.
- Use of the practice computing system as necessary, to undertake recall procedures and any other related duties as defined by the Site Lead Officer.
- Responding as a first contact in an emergency situation in line with training given.
- Performing the evening checklist procedure prior to departing the building; liaising with the practice cleaners as required.
- Securing the premises, exterior gates, shutters and windows - setting alarms as required.
- To work collaboratively with other users of the centre; to work in a flexible and positive manner with colleagues, to assist in the promotion of a professional, competent and caring delivery of healthcare to the users of the service.
- To work safely at all times in accordance with Legislative requirements and MMP Policies and Procedures.
To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
To work across the various MMP sites as required.
In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.
To attend team meetings for information exchange and service updates
The post holder will be asked to work at any MMP site in line with service needs.
Any other duties, as requested, compatible with the post which may arise from time to time.
To undertake training and development to meet the specific service needs of the service and own individual practice.
Participate in the appraisal, clinical supervision and personal development planning process and ensure that their own professional development needs are met.
Participate in the induction of staff by demonstrating own role to new or less experienced colleagues.
Job description
Job responsibilities
- Opening the premises, deactivating alarm systems, checking the heating and ventilation.
- Restoring the telephone system, opening the post and distributing medical records or other documentation to the clinician's rooms at the commencement of surgery.
- The registration of patients to the list ensuring a comprehensive capture of all relevant data.
- Receiving and directing of patients on arrival. Monitoring of patients whilst in the reception area. Escorting patients and visitors around the building as requested.
- Booking appointments for the doctors, nurses and other healthcare staff.
- Preparation of repeat prescriptions, sickness notifications, and other documentation for the partner's signature prior to collection by the patient; answering general queries, explaining practice procedures and receiving requests for medication.
- Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology reports and typing duties as required by the manager or clinicians.
- Receiving and recording requests for home visits; preparation of visiting lists; recording patient contact details following visits.
- Ensuring adequate supplies of stationery/equipment is available in the consulting and reception areas. This may include moving stationery to and from the storeroom as required.
- Ventilation and tidying consulting rooms/waiting area following surgeries; ensuring the reception area is kept tidy for incoming colleagues, ensuring there is a handover of information to incoming colleagues.
- Receiving and recording messages for district nursing and other healthcare staff.
- The recording and despatch of medical specimens with accurate details on the relevant accompanying forms. The recording of statistical information as required in line with MMP Policies and Procedure's.
- Use of the practice computing system as necessary, to undertake recall procedures and any other related duties as defined by the Site Lead Officer.
- Responding as a first contact in an emergency situation in line with training given.
- Performing the evening checklist procedure prior to departing the building; liaising with the practice cleaners as required.
- Securing the premises, exterior gates, shutters and windows - setting alarms as required.
- To work collaboratively with other users of the centre; to work in a flexible and positive manner with colleagues, to assist in the promotion of a professional, competent and caring delivery of healthcare to the users of the service.
- To work safely at all times in accordance with Legislative requirements and MMP Policies and Procedures.
To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
To work across the various MMP sites as required.
In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.
To attend team meetings for information exchange and service updates
The post holder will be asked to work at any MMP site in line with service needs.
Any other duties, as requested, compatible with the post which may arise from time to time.
To undertake training and development to meet the specific service needs of the service and own individual practice.
Participate in the appraisal, clinical supervision and personal development planning process and ensure that their own professional development needs are met.
Participate in the induction of staff by demonstrating own role to new or less experienced colleagues.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
