Job summary
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits, including an extra day of leave over the Christmas period, regular 1-1's and staff meetings, free parking, NHS pension, and uniform tops are provided. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life.
Main duties of the job
To answer the telephone promptly and deal with enquiries in a
helpful and courteous manner, being aware of the need to maintain
confidentiality at all times.
To cover the front reception desk to deal with patient's face to
face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and
external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice
during the working day.
Ensure the waiting area/reception front desk is kept tidy and keep
forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their
needs.
Process and request the repeat prescriptions through EMIS.
Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of
the duties expected of the team
About us
Portland GP Practice is a modern and busy Practice
with a dedicated team of Clinicians, offering a wide range of services to its
patients. We are housed within an excellent modern purpose-built Health Centre
in Aldridge. Our Practice has been rated as 'Good' by CQC and we take pride in
delivering quality care to our valued patients. We have a happy positive team,
and staff retention is one of our key strengths. We are committed to developing
and supporting our staff, who are all comfortable to share ideas and know that
we will provide them with all of the tools and support they need to enjoy and
succeed in their roles.
Job description
Job responsibilities
To answer the telephone promptly and deal with enquiries in a
helpful and courteous manner, being aware of the need to maintain
confidentiality at all times.
To cover the front reception desk to deal with patient's face to
face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and
external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice
during the working day.
Hours of work would be mainly across a Thursday and Friday (8:00-6:00).
Extra hours if needed.
Ensure the waiting area/reception front desk is kept tidy and keep
forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their
needs.
Process and request the repeat prescriptions through EMIS.
Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties
expected of the team.
Scanning & Filing Post.
Patient Registrations.
Flexible to cover reception - 3 months with potential to permanent.
Job description
Job responsibilities
To answer the telephone promptly and deal with enquiries in a
helpful and courteous manner, being aware of the need to maintain
confidentiality at all times.
To cover the front reception desk to deal with patient's face to
face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and
external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice
during the working day.
Hours of work would be mainly across a Thursday and Friday (8:00-6:00).
Extra hours if needed.
Ensure the waiting area/reception front desk is kept tidy and keep
forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their
needs.
Process and request the repeat prescriptions through EMIS.
Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties
expected of the team.
Scanning & Filing Post.
Patient Registrations.
Flexible to cover reception - 3 months with potential to permanent.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy.
- Excellent computer skills.
Desirable
- The ability to exercise judgement when dealing with patient enquiries/problems.
- Knowledge of EMIS web clinical system or another similar clinical system.
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- Sensitivity and empathy with people from different backgrounds.
- Ability to work without close supervision.
- The ability to work to a professional standard.
We are looking for someone who has
Essential
- Previous receptionist/administration experience in a similar setting and ideally general practice.
Desirable
- Excellent computer skills.
Experience
Essential
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- Knowledge of EMIS web.
Desirable
- Knowledge of EMIS web clinical or another similar clinical system.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy.
- Excellent computer skills.
Desirable
- The ability to exercise judgement when dealing with patient enquiries/problems.
- Knowledge of EMIS web clinical system or another similar clinical system.
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- Sensitivity and empathy with people from different backgrounds.
- Ability to work without close supervision.
- The ability to work to a professional standard.
We are looking for someone who has
Essential
- Previous receptionist/administration experience in a similar setting and ideally general practice.
Desirable
- Excellent computer skills.
Experience
Essential
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- Knowledge of EMIS web.
Desirable
- Knowledge of EMIS web clinical or another similar clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
