Job summary
Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Care Navigator (receptionist) to join our expanding friendly and dynamic team on a permanent basis.
Working hours are 8am - 6pm to cover four days per week (Monday - Thursday) . Successful candidate will be required to travel to both Oak Tree and Pensilva sites.
What we offer:
- Company events (including social and team building events)
- NHS pension
- Cycle to work scheme
- Free flu jabs
- Free on-site parking
- Company sick pay
Main duties of the job
- To be the primary contact for patients
- To ensure patients attend appointments when called by the GP/Nurse
- To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
- Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
- To answer the telephone and make required calls in a polite and professional manner
- To process online patient triage requests following practice procedure
- Candidates should be computer literate and possess excellent communication skills.
- To assist with the sorting of patient notes and changing of personal details to maintain efficient records
- To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
- To assist with general administration
- To read the staff noticeboard and emails received to keep up to date with activities
- To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
- Management of lost property complying with all regulations and the Data Protection Act
- To promote a friendly and enjoyable working environment
- To work to the set assessment criteria and objectives as set out in the review system
- To maintain confidentiality at all times
- To report any accidents/incidents to the Practice Manager
- To abide by statutory and practice regulations regarding fire, health and safety and security issues
- To be able to cover holiday/sickness as and when needed
About us
The Surgery:
- Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
- We strive to be leaders in the health and wellbeing of our staff and patients
- Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
- 17,300 patients
- Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
- Excellent IT support systems
- In house pharmacy staffed by a Pharmacist led medicines management team
- Teaching and GP Training Practice
- Remote triage practice using the latest technology to deliver virtual consultations
- In house clinical research unit
- EMIS Web clinical system
Job description
Job responsibilities
- To be the primary contact for patients
- To ensure patients attend appointments when called by the GP/Nurse
- To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
- Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
- To answer the telephone and make required calls in a polite and professional manner
- Process online triage requests as per policy
- Book patient appointments as required and communicate these to patients either electronically, over the telephone or in person
- Candidates should be computer literate and possess excellent communication skills.
- To assist with the sorting of patient notes and changing of personal details to maintain efficient records
- To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
- To assist with general administration
- To read the staff noticeboard and emails received to keep up to date with activities
- To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
- Management of lost property complying with all regulations and the Data Protection Act
- To promote a friendly and enjoyable working environment
- To work to the set assessment criteria and objectives as set out in the review system
- To maintain confidentiality at all times
- To report any accidents/incidents to the Practice Manager
- To abide by statutory and practice regulations regarding fire, health and safety and security issues
- To be able to cover holiday/sickness as and when needed
Job description
Job responsibilities
- To be the primary contact for patients
- To ensure patients attend appointments when called by the GP/Nurse
- To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
- Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
- To answer the telephone and make required calls in a polite and professional manner
- Process online triage requests as per policy
- Book patient appointments as required and communicate these to patients either electronically, over the telephone or in person
- Candidates should be computer literate and possess excellent communication skills.
- To assist with the sorting of patient notes and changing of personal details to maintain efficient records
- To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
- To assist with general administration
- To read the staff noticeboard and emails received to keep up to date with activities
- To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
- Management of lost property complying with all regulations and the Data Protection Act
- To promote a friendly and enjoyable working environment
- To work to the set assessment criteria and objectives as set out in the review system
- To maintain confidentiality at all times
- To report any accidents/incidents to the Practice Manager
- To abide by statutory and practice regulations regarding fire, health and safety and security issues
- To be able to cover holiday/sickness as and when needed
Person Specification
Experience
Essential
- Receptionist or Customer Service based role - minimum of 1 year
Desirable
- Experience of working in a GP practice
Knowledge and skills
Essential
- Ability to fulfil criteria outlined in the Job Description
- Excellent IT skills including MS Office and web-based technology
- Customer service experience
- Oragnisational skills
- Ability to problem solve
- Ability to work under pressure
- Good verbal and written communication skills
- Good interpersonal skills
- Ability to work flexibly with people as part of a team
- Confidence to work with staff at all levels
Desirable
- Emis web clinical system
- Complaints handling and difficult conversations
- Experience of working in primary care
Personal Qualities
Essential
- Honesty and Integrity
- Adaptable and personable
- Polite and confident
- Patient focused
- Motivated and proactive
- Ability and resilience to work under pressure
- Reliable and good time keeping
Qualifications
Essential
- GCSE grade A to C in English and Maths or Level 2 NVQ equivalent
Person Specification
Experience
Essential
- Receptionist or Customer Service based role - minimum of 1 year
Desirable
- Experience of working in a GP practice
Knowledge and skills
Essential
- Ability to fulfil criteria outlined in the Job Description
- Excellent IT skills including MS Office and web-based technology
- Customer service experience
- Oragnisational skills
- Ability to problem solve
- Ability to work under pressure
- Good verbal and written communication skills
- Good interpersonal skills
- Ability to work flexibly with people as part of a team
- Confidence to work with staff at all levels
Desirable
- Emis web clinical system
- Complaints handling and difficult conversations
- Experience of working in primary care
Personal Qualities
Essential
- Honesty and Integrity
- Adaptable and personable
- Polite and confident
- Patient focused
- Motivated and proactive
- Ability and resilience to work under pressure
- Reliable and good time keeping
Qualifications
Essential
- GCSE grade A to C in English and Maths or Level 2 NVQ equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
