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OAK TREE SURGERY & PENSILVA HEALTH CENTRE

Care Navigator (GP Receptionist)

The closing date is 27 March 2026

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Job summary

Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Care Navigator (receptionist) to join our expanding friendly and dynamic team on a permanent basis.

Working hours are 8am - 6pm to cover four days per week (Monday - Thursday) . Successful candidate will be required to travel to both Oak Tree and Pensilva sites.

What we offer:

  • Company events (including social and team building events)
  • NHS pension
  • Cycle to work scheme
  • Free flu jabs
  • Free on-site parking
  • Company sick pay

Main duties of the job

  • To be the primary contact for patients
  • To ensure patients attend appointments when called by the GP/Nurse
  • To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
  • Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
  • To answer the telephone and make required calls in a polite and professional manner
  • To process online patient triage requests following practice procedure
  • Candidates should be computer literate and possess excellent communication skills.
  • To assist with the sorting of patient notes and changing of personal details to maintain efficient records
  • To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
  • To assist with general administration
  • To read the staff noticeboard and emails received to keep up to date with activities
  • To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
  • Management of lost property complying with all regulations and the Data Protection Act
  • To promote a friendly and enjoyable working environment
  • To work to the set assessment criteria and objectives as set out in the review system
  • To maintain confidentiality at all times
  • To report any accidents/incidents to the Practice Manager
  • To abide by statutory and practice regulations regarding fire, health and safety and security issues
  • To be able to cover holiday/sickness as and when needed

About us

The Surgery:

  • Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
  • We strive to be leaders in the health and wellbeing of our staff and patients
  • Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
  • 17,300 patients
  • Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
  • Excellent IT support systems
  • In house pharmacy staffed by a Pharmacist led medicines management team
  • Teaching and GP Training Practice
  • Remote triage practice using the latest technology to deliver virtual consultations
  • In house clinical research unit
  • EMIS Web clinical system

Details

Date posted

25 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2074-26-0001

Job locations

Clemo Road

Liskeard

Cornwall

PL14 3XA


Pensilva Health Centre

School Road

Pensilva

Liskeard

Cornwall

PL14 5RP


Job description

Job responsibilities

  • To be the primary contact for patients
  • To ensure patients attend appointments when called by the GP/Nurse
  • To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
  • Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
  • To answer the telephone and make required calls in a polite and professional manner
  • Process online triage requests as per policy
  • Book patient appointments as required and communicate these to patients either electronically, over the telephone or in person
  • Candidates should be computer literate and possess excellent communication skills.
  • To assist with the sorting of patient notes and changing of personal details to maintain efficient records
  • To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
  • To assist with general administration
  • To read the staff noticeboard and emails received to keep up to date with activities
  • To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
  • Management of lost property complying with all regulations and the Data Protection Act
  • To promote a friendly and enjoyable working environment
  • To work to the set assessment criteria and objectives as set out in the review system
  • To maintain confidentiality at all times
  • To report any accidents/incidents to the Practice Manager
  • To abide by statutory and practice regulations regarding fire, health and safety and security issues
  • To be able to cover holiday/sickness as and when needed

Job description

Job responsibilities

  • To be the primary contact for patients
  • To ensure patients attend appointments when called by the GP/Nurse
  • To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
  • Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
  • To answer the telephone and make required calls in a polite and professional manner
  • Process online triage requests as per policy
  • Book patient appointments as required and communicate these to patients either electronically, over the telephone or in person
  • Candidates should be computer literate and possess excellent communication skills.
  • To assist with the sorting of patient notes and changing of personal details to maintain efficient records
  • To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
  • To assist with general administration
  • To read the staff noticeboard and emails received to keep up to date with activities
  • To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
  • Management of lost property complying with all regulations and the Data Protection Act
  • To promote a friendly and enjoyable working environment
  • To work to the set assessment criteria and objectives as set out in the review system
  • To maintain confidentiality at all times
  • To report any accidents/incidents to the Practice Manager
  • To abide by statutory and practice regulations regarding fire, health and safety and security issues
  • To be able to cover holiday/sickness as and when needed

Person Specification

Experience

Essential

  • Receptionist or Customer Service based role - minimum of 1 year

Desirable

  • Experience of working in a GP practice

Knowledge and skills

Essential

  • Ability to fulfil criteria outlined in the Job Description
  • Excellent IT skills including MS Office and web-based technology
  • Customer service experience
  • Oragnisational skills
  • Ability to problem solve
  • Ability to work under pressure
  • Good verbal and written communication skills
  • Good interpersonal skills
  • Ability to work flexibly with people as part of a team
  • Confidence to work with staff at all levels

Desirable

  • Emis web clinical system
  • Complaints handling and difficult conversations
  • Experience of working in primary care

Personal Qualities

Essential

  • Honesty and Integrity
  • Adaptable and personable
  • Polite and confident
  • Patient focused
  • Motivated and proactive
  • Ability and resilience to work under pressure
  • Reliable and good time keeping

Qualifications

Essential

  • GCSE grade A to C in English and Maths or Level 2 NVQ equivalent
Person Specification

Experience

Essential

  • Receptionist or Customer Service based role - minimum of 1 year

Desirable

  • Experience of working in a GP practice

Knowledge and skills

Essential

  • Ability to fulfil criteria outlined in the Job Description
  • Excellent IT skills including MS Office and web-based technology
  • Customer service experience
  • Oragnisational skills
  • Ability to problem solve
  • Ability to work under pressure
  • Good verbal and written communication skills
  • Good interpersonal skills
  • Ability to work flexibly with people as part of a team
  • Confidence to work with staff at all levels

Desirable

  • Emis web clinical system
  • Complaints handling and difficult conversations
  • Experience of working in primary care

Personal Qualities

Essential

  • Honesty and Integrity
  • Adaptable and personable
  • Polite and confident
  • Patient focused
  • Motivated and proactive
  • Ability and resilience to work under pressure
  • Reliable and good time keeping

Qualifications

Essential

  • GCSE grade A to C in English and Maths or Level 2 NVQ equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OAK TREE SURGERY & PENSILVA HEALTH CENTRE

Address

Clemo Road

Liskeard

Cornwall

PL14 3XA


Employer's website

https://www.theoaktreesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

OAK TREE SURGERY & PENSILVA HEALTH CENTRE

Address

Clemo Road

Liskeard

Cornwall

PL14 3XA


Employer's website

https://www.theoaktreesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Compliance Manager

Elysha Isbell

elysha.isbell@nhs.net

Details

Date posted

25 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2074-26-0001

Job locations

Clemo Road

Liskeard

Cornwall

PL14 3XA


Pensilva Health Centre

School Road

Pensilva

Liskeard

Cornwall

PL14 5RP


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