Job responsibilities
Key responsibilities
Finance
Responsibility for the finances of the practice, working with the Partners to achieve the following;
Develop and control practice budgets, financial systems
Prepare financial budgets and cash-flow forecasts
Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
Support the Partners to develop and implement processes to achieve clinical targets
Understand and report on the financial implications of contract and legislation changes
Liaise with the accountant and bank as appropriate or as directed by the Partners
Manage the payroll process
Directly contribute to profit improvement by exploring areas for increasing income and reducing costs
Analyse data relating to the PCN and ICB as appropriate and contribute to planning and organisation
Manage Partners drawings in consultation with the accountants
Strategic Planning
Overall responsibility for the strategic planning of the practice, working with the Partners to achieve the following;
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
- Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
Assist the practice in the wider community and assist with forging links with other local practices, relevant agencies, educational bodies and in particular working collaboratively with the local community, the PCN, the NCGPA and the ICB.
- Formulate objectives and research and develop ideas for future practice development
- To represent the practice at PCN, locality and ICB meetings
- To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income
Human Resources
Overall responsibility for Employment Law compliance, working with the Assistant Practice Manager to achieve the following;
Ensure the recruitment, selection and retention of staff, including contracts of employment and job descriptions is robust
Ensure systems and practices are in place to manage performance of staff effectively.
To oversee effective appraisal processes and delivery of appraisals and reviews with all staff
- Ensure Employment Law compliance for the disciplinary and dismissal process
- Be aware of current employment legislation and compliance
- To develop and maintain good employee/employer relationships
- To ensure that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times with the practice team
- Ensure all personnel are CPD (Continuing Professional Development) compliant, in line with local and national requirements
- Ensure nurse and GP revalidation compliance
- To have strategic overview and to oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
- To implement pay rises/scales and increments at the appropriate time
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
- Facilitate the development of a multi-disciplinary effective primary health careTeam
Training & Education
Working with the GP Trainers and the Assistant Practice Manager to achieve the following;
To participate and/or assist in the training of all administrative staff; healthcare professionals. To maintain a training on-line tool for staff and update staff requirements. To undertake the booking of training events for clinical staff as required. To organise in-house training when required.
To maximise training grants available. To write bids for training opportunity funding as required.
To provide a robust induction for students and training GPs in the practices. To explain the areas of confidentiality, health and safety and procedures and policies to the students and trainees.
To provide tutorials for GP trainees (as required) on financial management; QOF and enhanced services and CV writing.
To invoice claims for student work.
To participate in any training programme implemented by the practices as part of this employment.
To personally undertake in mandatory training.
To mentor all staff in their specific roles.
Information Technology
Overall responsibility for IT processes to;
Ensure the update of appropriate information governance systems
Ensure all Practice IT and telephone systems are functioning effectively
Ensure the IG and DSP toolkit requirements are met
Keep abreast of new technology and ensure existing IT is used to its full potential
Patient Services
Working with the Partners to achieve the following;
Ensure that the Practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and manage effective appointment systems
Routinely monitor and assess practice performance against patient access and demand targets
Manage the complaints management system
Manage the significant events system
Maintain and engage with Patient Participation Group (PPG)
Premises and Equipment
Overall responsibility for Premises and Equipment to achieve the following;
Be responsible for the management and security of the building area occupied by the practice
Represent the practice to negotiate contracts and their renewals
Liaise with NHSE in notional rent review
Ensure property owned by the partners is safe, effective and fit for purpose
CQC
Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards
Be responsibility for preparation for CQC inspections and reviews.
Communication
Ensure compliance with the latest NHS recommendations
Understand the practice communication systems
Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, other GP practices, the PCN, the NCGPA, pharmacists, voluntary and private organisations
Represent the practice at meetings and seminars
Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation
Present a professional image and always promote the practice
Share skills and expertise with others
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Other
This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the Partners. Any changes would be discussed fully with the post-holder