Job responsibilities
MEDICAL
RECEPTIONIST
JOB
DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: SENIOR RECEPTIONIST
HOURS:
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
To
have a thorough knowledge of all Practice procedures
To
work in accordance of written protocols
Pulling/filing
notes for surgeries and update as necessary
Filing
post in medical records if necessary
Fax
and photocopy as requested
Reception
Receiving
patients consulting with members of Practice team
Handing
completed repeat prescriptions to patients and checking names and address
Be
able to cover all reception position as necessary
Appointments
Process
appointment requests for today, future appointments from patients by telephone
and in person
Deal
with visit requests
Computer
Registrations
of new patients computer data entry and medical records
Process
patients change of address computer data and medical records
Process
repeat prescription requests in accordance with practice guidelines
Telephone
Have
working knowledge of telephone system, during and after hours
Other Tasks
Stock
GP rooms
Clear
rooms after surgeries
Ensure
building security have thorough knowledge of doors/windows/alarm
Make
tea/coffee for doctors and visitors
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately
In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, Practice staff and other healthcare workers. They may also have access to information
relating to the Practice as a business organisation. All such information from any source is to be
regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health and Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Practice Health & Safety
Policy, the Practice Health & Safety Manual and the Practice Infection
Control Policy and published procedures.
This will include:
Using
personal security systems within the workplace according to Practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Attending
mandatory training and update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised
Keeping
own work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job- holders role
Undertaking
periodic infection control training (minimum annually)
Reporting
potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues to include:
Acting
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feelings and priorities and rights.
Personal / Professional
Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond accordingly