Job summary
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Main duties of the job
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.
Deal
with all general queries, and make new and follow up
appointments
Accept
test samples from patients and deal with accordingly
Receiving and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery, including:
Relay
of GP advice and test results to patients
Liaison
with external organisations as required
Input
data into the patients healthcare records as necessary
Maintain
a clean and tidy working area at all times
Patient notes and
correspondence
Retrieve
and re-file records as required
ensure
correspondence, report, results etc are filed or scanned promptly and in the
correct file
Use
e-mail to onward correspondence as required and record and action all
incoming emails
Process
requests for information I.E SAR and patient online access under the guidance
of the team leader
Premises
Complete
opening procedures at the start of the day when first to arrive and make all
necessary preparations to receive patients
Complete
closing procedures at the end of the day ensuring all confidential information
is stored away securely and internal lights are off
About us
Darwen Healthlink is a forward thinking, proactive training
practice situated within the West Pennine Moors. We are seeking to employ a highly motivated Receptionist/Care
Navigator, who has ambition, innovative ideas and would like to become a part
of our dedicated team .
We are a member practice of the Blackburn with Darwen LPC
Federation & part of Darwen PCN.
About Us:
Darwen Healthlink is a high QOF achiever and we use Emis Web
Clinical System, Lexacom, Remote Access and Iplato. Our patient list size is
currently around 15000, patients and we are located in a modern multipurpose
Health Centre with a variety of Community based healthcare providers within the
building such as Treatment Rooms, Dental, Podiatry, MSK, Audiology and have an
onsite Community Pharmacy. The Health Centre is located just off Junction 4 of
the M65 providing easy access to the Motorway networks
Our practice team consists of 4 GP Partners, 2 Salaried
GPs, 1 Advanced Nurse Practitioner, 2 Clinical Pharmacists, 1 Pharmacy
Technician, 1 Mental Health Practitioner, 6 Practice Nurses, 1 Healthcare
Assistant and 1 Practice Manager, who are supported by an effective and
professional administrative team, including the reception team, who have been
provided with training on workflow optimisation and care navigation.
Job description
Job responsibilities
Primary Responsibilities:
The
following are the core responsibilities of the Medical Receptionist/Care Navigator. There may
be on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.
Deal
with all general queries, explain procedures and make new and follow up
appointments
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records.
Accept
test samples from patients and deal with accordingly
Support
all clinical staff with general administrative tasks as requested
Explain practice arrangements and forma
requirements to new patients and those seeking temporary cover and ensure
administrative procedures are completed
Receiving and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery, including:
Relay
of GP advice and test results to patients
Liaison
with external organisations as required
Input
data into the patients healthcare records as necessary
Maintain
a clean and tidy working area at all times
Maintain
adequate stationary stocks within the reception office and consulting rooms
Patient notes and
correspondence
Retrieve
and re-file records as required
ensure
correspondence, report, results etc are filed or scanned promptly and in the
correct file
Use
e-mail to onward correspondence as required and record and action all
incoming emails
Process
requests for information I.E SAR and patient online access under the guidance
of the team leader
Premises
Complete
opening procedures at the start of the day when first to arrive and make all
necessary preparations to receive patients
Complete
closing procedures at the end of the day ensuring all confidential information
is stored away securely and internal lights are off
Secondary Responsibilities:
In
addition to the primary responsibilities, the Medical Receptionist/Care Navigator may be
requested to:
a.
Partake
in audit as directed by the audit lead
b.
Support
administrative and prescribing staff, providing cover during staff absences
c.
To
support QOF administration team with contacting and inviting relevant patients
to the surgery for reviews and procedures
Job description
Job responsibilities
Primary Responsibilities:
The
following are the core responsibilities of the Medical Receptionist/Care Navigator. There may
be on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.
Deal
with all general queries, explain procedures and make new and follow up
appointments
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records.
Accept
test samples from patients and deal with accordingly
Support
all clinical staff with general administrative tasks as requested
Explain practice arrangements and forma
requirements to new patients and those seeking temporary cover and ensure
administrative procedures are completed
Receiving and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery, including:
Relay
of GP advice and test results to patients
Liaison
with external organisations as required
Input
data into the patients healthcare records as necessary
Maintain
a clean and tidy working area at all times
Maintain
adequate stationary stocks within the reception office and consulting rooms
Patient notes and
correspondence
Retrieve
and re-file records as required
ensure
correspondence, report, results etc are filed or scanned promptly and in the
correct file
Use
e-mail to onward correspondence as required and record and action all
incoming emails
Process
requests for information I.E SAR and patient online access under the guidance
of the team leader
Premises
Complete
opening procedures at the start of the day when first to arrive and make all
necessary preparations to receive patients
Complete
closing procedures at the end of the day ensuring all confidential information
is stored away securely and internal lights are off
Secondary Responsibilities:
In
addition to the primary responsibilities, the Medical Receptionist/Care Navigator may be
requested to:
a.
Partake
in audit as directed by the audit lead
b.
Support
administrative and prescribing staff, providing cover during staff absences
c.
To
support QOF administration team with contacting and inviting relevant patients
to the surgery for reviews and procedures
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working with the general public
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- NVQ Level 2 in Health and Social Care
- Experience of working in a health care setting as a medical receptionist
- Strong IT skills
- Competent in the use of Office and Outlook
- EMIS user skills
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working with the general public
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- NVQ Level 2 in Health and Social Care
- Experience of working in a health care setting as a medical receptionist
- Strong IT skills
- Competent in the use of Office and Outlook
- EMIS user skills
