Albion Health Centre

Medical Receptionist

The closing date is 23 July 2025

Job summary

We are looking for a capable, enthusiastic and committed Receptionist with excellent communication/ interpersonal skills to replace a retiring employee. We are offering 36 hours per week.

The role will include answering phones, navigating patients to the correct service/appointments, manning front desk, scanning, prescriptions and other administrative tasks requested by the GPs.

Experience of working in the NHS would be an advantage but is not essential.

Main duties of the job

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Pulling/filing notes for surgeries and update as necessary
Incoming paperwork (e.g., post, requests for prescriptions, photocopying,)
Scan incoming letters
Check practice generic emails
Filing post in medical records
Photocopy as requested
Outgoing paperwork (referrals, business letters, claims, forms, repeat prescriptions
Ensure correspondence, letters, reports, results etc. are filed electronically in correct patient record
Deal with Online consultation
Undertake administration tasks as allocated on rota organised by Senior Receptionist.

Reception

Receiving patients consulting with members of Practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Contact with patients, appointments, greeting patients on arrival, directing as appropriate, dealing with visitors, informing patients of late running surgeries, registering new patients, explaining services
Ensure reception and waiting areas are kept neat and tidy

About us

Albion Health Centre is a friendly training practice with approximately 10,000 patients. We are based in Tower Hamlets (Whitechapel), very close to the Royal London Hospital and Whitechapel Tube station. Whitechapel station is an interchange station for London Underground, Overground and Elizabeth Line services.

Date posted

09 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A2050-25-0001

Job locations

333 Whitechapel Road

London

E1 1BU

Job description

Job responsibilities

Job responsibilities

DUTIES

1. Attend to Patients at the Reception Desk. To learn, understand and maintain the computerised appointment system relating to the Doctors and Practice Nurses and carry out all relevant procedures.

2. Assist the Patients with any problems of a general nature as and when they arise. Answer the telephone, take messages and convey their content to the appropriate Doctor or Nurse via the message book system and other members of staff and relay replies back to the Patients as applicable.

3. Acquire a good knowledge of the Practice procedure for registering new patients and the rules regarding the movement of existing patients. Ensure that all relevant forms are completed correctly and the relevant proofs of address are provided before submission.

4. Ensure that the full details of any Home Visit requests are taken and ensure that the correct details are passed to the correct Doctor bearing in mind the rota applied when a GP is absent and rules for visits received after 11.00 am.

5. Handle urgent requests for appointments/visits, contacting the Doctor on call as necessary and deal with all emergencies in a prompt and efficient manner. Assist clinical staff as necessary when dealing with emergencies in surgery.

6. Make arrangements for hospital transport as required ensuring that the correct details are forwarded to the transport provider and confirm that the booking has been received.

7. Make arrangements for Interpreters as required ensuring that the correct details are forwarded to the provider and confirm that the booking has been received.

8. Scan and email documents as and when required ensuring that a sent confirmation is received and the request and confirmation is filed.

9. Assist Patients with queries relating to the repeat prescription system ensuring that patients are fully aware of the 72 hour lead time for processing prescriptions.

10. Make full use of the computer system, both EMIS and Docman, and familiarise oneself with the operation of the same using the computer as required for obtaining, recording and updating patient information etc.

11. Operate the Practice procedure for providing copies of pathology results to patients and the recording of the same.

12. Operate the Practice procedure for providing patient information to Secondary Care Providers and the recording of the same.

13. Operate the Practice procedure for actioning patients requests for blood test forms.

14. Operate the Practice procedure for contacting patients re pathology results and letters where further action is required.

15. You may be called upon to liaise with the computer software suppliers (INPS) or the local IT Department for computer (hardware faults) in the event of problem occurring.

16. Be responsible for opening/locking up the Surgery premises (including outside gates and shutters) and switching the burglar alarm on/off as appropriate.

17. Carry out any special procedures as required ie checking the computerised appointment system, computer listings and any other special projects.

18. To liaise and co-operate with all colleagues including attached staff ie Health Visitors, District Nurses and Midwife.

19. To be involved in the opening and distribution of incoming post, recording all outgoing post and balancing the post.

20. Attain a working knowledge of the franking machine.

21. To be responsible for the operation of the Reception Income and Reception Petty Cash systems ensuring that all book work and monies agree.

22. Attend any necessary training courses/sessions. To learn, understand and participate in the running of new procedures as requested by the Practice Manager.

23. To participate in the training of new members of staff a requested by the Practice Manager.

24. Ensure that a sufficient supply of in-house forms is maintained at all times.

25. To ensure that the waiting room is tidy at all times ie leaflets, magazines, posters etc.

26. Make liquid refreshments as necessary.

27. Carry out any other reasonable duties requested by the management team or Doctors.