SOUTH BRENT HEALTH CENTRE

Receptionist / Administrator

Information:

This job is now closed

Job summary

We are looking for an enthusiastic, reliable receptionist / administrator to join our friendly, supportive and progressive rural Health Centre.

The ideal candidate will be great with patients and have a good knowledge of IT systems. The role will entail a mixture of administrative duties as well as care navigation.

We welcome experienced NHS Receptionists as well as candidates who are willing to learn.

Working hours and days will be 13:00-18:00 on Tuesdays, Wednesdays and Fridays.

Main duties of the job

The primary responsibility of the candidate will be to welcome, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

The role is part of a hard-working, highly-motivated, supportive team so the candidate should be an excellent team player. The candidate will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, both in person and over the telephone.

About us

South Brent Health Centre has a patient population of just under 6,000 patients. With 4 GP Partners, 2 salaried GPs and a Nursing Team comprising of 5 individuals. The surgery is part of the South Dartmoor and Totnes Primary Care Network (PCN) so we work closely with the other 4 surgeries within the network.

We pride ourselves on being a friendly and caring place to work, with an open-door policy.

Details

Date posted

14 May 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2044-24-0004

Job locations

Plymouth Road

South Brent

Devon

TQ10 9HT


Job description

Job responsibilities

This role is the face of the Health Centre to patients and other visitors so candidates should be friendly, presentable and willing to contribute as a team player to the smooth running of the practice.

Duties will include the following:

1. Identifying patients' problems and bringing them to the attentions of the correct clinician.

2. Receiving patients and handling their enquiries

3. Dealing with incoming calls and admin

4. Booking appointments

5. Actioning tasks and requests of clinicians and management

6. Keeping the reception area tidy and well-organised

7. Process all telephone requests in a courteous, pleasant and professional manner

8. Various other duties as requested.

Excellent communication skills and a full understanding of procedures are a key part of the role and this extends to recognising patient need for alternative methods of communication and to respond accordingly.

Patient confidentiality is paramount and protocols are expected to be understood and maintained. The candidate will need to develop a thorough knowledge of all policies and procedures.

The post-holder will be expected to strive to maintain the excellent reputation and smooth-running of the practice and to develop their skills to keep pace with practice progression.

Job description

Job responsibilities

This role is the face of the Health Centre to patients and other visitors so candidates should be friendly, presentable and willing to contribute as a team player to the smooth running of the practice.

Duties will include the following:

1. Identifying patients' problems and bringing them to the attentions of the correct clinician.

2. Receiving patients and handling their enquiries

3. Dealing with incoming calls and admin

4. Booking appointments

5. Actioning tasks and requests of clinicians and management

6. Keeping the reception area tidy and well-organised

7. Process all telephone requests in a courteous, pleasant and professional manner

8. Various other duties as requested.

Excellent communication skills and a full understanding of procedures are a key part of the role and this extends to recognising patient need for alternative methods of communication and to respond accordingly.

Patient confidentiality is paramount and protocols are expected to be understood and maintained. The candidate will need to develop a thorough knowledge of all policies and procedures.

The post-holder will be expected to strive to maintain the excellent reputation and smooth-running of the practice and to develop their skills to keep pace with practice progression.

Person Specification

Qualifications

Essential

  • Basic IT skills and knowledge

Desirable

  • Knowledge of SystmOne

Experience

Desirable

  • Primary Care Experience
  • NHS Experience
  • Customer Service Experience
Person Specification

Qualifications

Essential

  • Basic IT skills and knowledge

Desirable

  • Knowledge of SystmOne

Experience

Desirable

  • Primary Care Experience
  • NHS Experience
  • Customer Service Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SOUTH BRENT HEALTH CENTRE

Address

Plymouth Road

South Brent

Devon

TQ10 9HT


Employer's website

https://www.southbrenthealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

SOUTH BRENT HEALTH CENTRE

Address

Plymouth Road

South Brent

Devon

TQ10 9HT


Employer's website

https://www.southbrenthealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sophie Andrews

sophie.andrews@nhs.net

0136472394

Details

Date posted

14 May 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2044-24-0004

Job locations

Plymouth Road

South Brent

Devon

TQ10 9HT


Privacy notice

SOUTH BRENT HEALTH CENTRE's privacy notice (opens in a new tab)