Administrator

Job responsibilities

Provide Administration support to enable the Practice to be run in an efficient and professional manner.

Responsibilities are administrative in nature.

Non-clinical contact with patients and visitors.

Need to be flexible at times of increased demand to the Practice.

Type documents as required.

Use computer systems to book/reschedule/cancel appointments.

Co-ordinate filing of correspondence through the Docman system.

Maintain patient access to records. Support the departments administrative functions.

Be able to work under pressure and with disruptions.

Liaise with suppliers/procurement to ensure efficient delivery of equipment and consumables.

Exercise judgement when dealing with enquiries from patients, relatives, medical staff and the public, and analyse and deal with the problem as appropriate.

Make outgoing calls as required.

Answer telephone and relay messages to appropriate staff.

Take responsibility for your own the work.

Review and reflect on your own practice and performance through regular participation in professional supervision and appraisal.

Support staff with use of IT.

Support with Practice statistical collation and analysis.

Plan and organise own work schedule.

Demonstrate good time management, ensuring that anticipated difficulties in meeting deadlines are promptly reported.

Take responsibility for the update of own mandatory training.

Experience

Essential

• Experience in working in an administrative role.

Desirable

• Experience in working in General Practice in an administrative role.
• Experience of working with Docman and EMIS.

Values and Behaviours

Essential

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others. Uses evidence to make improvements, increase efficiencies and seeks out innovation.
• Actively develops themselves and others.
• Computer literate.
• Ability to solve problems.
• Good time management able to priorities a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Analytical mind with regards to statistics.
• Good telephone manner.
• Ability to use own initiative.
• Ability to reflect and critically appraise own performance.
• Self-motivation.
• Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
• IT Skills, Working knowledge of Microsoft Office.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a busy environment able to work under pressure with interruption.
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
• Professional calm and efficient manner.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Ability to work independently.
• Team player.
• Punctual and reliable.
• Smart appearance.

Qualifications

Essential

• GCSE level 4 or equivalent in Maths and English
• Computer literate

Desirable

• ECDL/ICDL or equivalent